ComplaintsforWeybridge Property Management Services, LLC

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was wrongfully asked to Leave the Premises. Based off of he say she say. From a Drug Addict Tenant whom has been living at the address for 10years. Rent is Subsidized Housing. Only after I had been living at the address for 5months. Mr. S****** Lanlord Wrongfully asked me to Leave Serving me with a 3day notice on my apartment door. I'm asking for my money back. I feel like Discrimination has taken place.

  Business response

  10/23/2023

  We rented to *** ******* in early 2023. Soon thereafter we got the first of what become
  frequent complaints about the family (mom and teenage son) in the upstairs apartment who
  had resided there for 7 years with few issues.
  Over the next several months *** ******* made multiple complaints. We responded to them
  and found many were minor issues and issues that we felt *** ******* was creating.
  
  • She complained that where the neighbor kept her garbage pails was where she
  parked. There is space for perhaps 5 or 6 in the large parking area behind the building
  and the pails had been in the same place for years.
  • When the neighbor moved the pail to the side of the building, *** ******* made new
  complaints about not liking where she moved them to. I had to tell them to keep pails
  behind the building where they were always kept and told *** ******* that with room in
  back for multiple cars, there is no reason for her to complain about the pail location.
  Note the pails had been in the same location for years.
  • She complained that the neighbor used the front porch. The neighbor’s front door is on
  this shared common porch and that is the only way into the apartment. Her coming
  and going and even sitting on the steps did not cause a disturbance to *** ******* and
  was her right as a resident.
  • Prior to this, the second floor balcony was closed off needing expensive repairs. The
  owner agreed to make a $3000 repair to the balcony so the neighbor could sit outside
  on the balcony and not have to share space with *** *******. That was a significant
  accommodation – and it did not stop the complaints. The neighbor had to use the
  porch for entry and she never caused a problem with her use of the porch.
  • *** ******* accused the neighbor’s adult children who came to drop off their baby for
  babysitting of stealing a cigarette she left on the front steps. They said they don’t
  smoke and did not steal a cigarette. After what was described as an ugly verbal attack
  over a cigarette, they offered to give her money to buy a pack so they could end this
  matter. *** ******* refused their offer.
  They were going out on a Sunday afternoon and had come to drop off their baby for
  Grandma to babysat and they faced accusations and verbal attack. I was called by the
  dismayed neighbor that her family should not face verbal attacks when dropping off the
  child to grandma on a Sunday afternoon.
  • *** ******* complained that when she came home from work at 2:30 in the afternoon,
  she had to hear the woman upstairs walk around. She said she wanted quiet after
  working all day.
  • *** ******* complained that when the neighbor’s teenage son came home, she heard
  him walk up the stairs. This young man spent most of his time in his 3rd floor room
  where he never caused any disturbance but *** ******* complained about him going
  up the steps to the apartment.
  
  I told *** ******* that people are allowed to walk in their home in the middle of the day.
  Noise like this is part of apartment living and not valid grounds for complaints. Note
  that the neighbor above, after all this came out, told me that *** ******* often made a
  lot of noise at 4:30AM getting ready for her early shift at work. The neighbor did not
  complain and considered this part of living in an apartment.
  
  This is a topic I discussed with the local Fair Housing Agency who agreed that noise
  complaints over matters like this during the day are not valid complaints. Had this been
  2:30AM it would have been different, but the routine noise of daily living in the middle of
  the afternoon is not a basis for complaint or for action against the neighbor.
  
  With this apparent problem situation continuing, I asked the residents to participate in
  mediation. I contacted Housing Mediation Service (HMS) a local non-profit that offers free
  neutral independent mediation to resolve neighbor-to-neighbor and tenant-landlord matters.
  Both residents agreed to mediation. A mediator contacted them to schedule and *** *******
  didn’t return calls despite multiple contacts. Then after talking to the mediator, *** *******
  was reportedly unhappy that the mediator was Caucasian, as was the neighbor and the
  property manager (who is not a participant in the mediation). HMS offered to assign an
  African-American mediator and *** ******* dropped her complaint and agreed to the original
  mediator. In the end the mediation effort was discontinued because *** ******* did not
  respond and schedule. (Please note – I am a volunteer board member of Housing Mediation
  Service since 2004 and I disclosed this to the parties. I am not involved in the mediation
  process. The goal of mediation is to keep both parties in their homes and help people work to
  peaceful resolution of this sort of dispute.)
  
  We had a final incident that led to the decision to ask *** ******* to move. *** *********
  boyfriend had a verbal altercation with the neighbor and that reportedly almost became a
  physical altercation with her son and she called the police on the man. During this incident,
  the neighbor told him she she lived in the building and he reportedly responded in effect
  saying “not for long – that’s why my girlfriend is getting you evicted” (that is not a direct quote
  and is based on a text from the tenant after it occurred).
  
  That remark suggested to me it was their goal to get me to evict the upstairs tenant. It was
  one more incident in a pattern that had started shortly after move-in and which I felt was an
  intentional effort to get her kicked out of the building.
  I am a licensed Broker and professional property manager responsible for managing over 500
  rental homes. It was my assessment that *** ******* was the cause of the issues and I
  asked her to move under the terms of the lease. It became clear they could not live peacefully
  in the property. I faced the decision who to ask to move. I retained a family that had lived in
  their apartment for 7 years over a new tenant who had been unhappy and complaining since
  shortly after moving in.
  
  We gave *** ******* a proper One Full Calendar Month Notice to Vacate in August (not a 3
  Day Notice) and we said if she pays her rent, we will give her additional time if needed to find
  a place and not file eviction. *** ******* did not pay August rent and moved out late August.
  On September 9th we sent her a final accounting showing how her deposit was applied to her
  balance and identifying damages we were charging her.
  
  *** ******* asked for a refund in her complaint. She was not clear what she was asking us to
  refund. We met our obligations and no refund is due. There is an unpaid rent and damages
  owed of $609.50 60 per the letter we sent her. We are willing to work with her on the open
  $609.50 balance owed and to drop that charge and not send it to collections assuming she
  discontinues any further complaints.
  
  Asking a resident to move out of their home is a significant action and we don’t take that step
  lightly. That is a last resort only taken when other efforts have failed. In this case, we think we
  acted fairly and reasonably.
  
  If you have further questions, I am happy to discuss.
  Sincerely,
  
  Jim S******
  Broker/Property Manager

  Customer response

  10/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *******
  

  Customer response

  10/25/2023

  The allegations which Mr. S****** indicated are false. He's reversing psychologically and making it seem like he tried to resolve the issue with the tenant. Which he did address every concern I had with the Tenant.  Only later down the line to wrongfully serve me a 3 day eviction.  Which stated he want his unit back. I have never rented from a organization as of this one. Which a Meditator could not even help. She had to go out for surgery, which I felt like in the beginning she could have shared She was going out for surgery instead of prolonging and postponing our meeting. Due to the other Tenant. Not returning phone calls and using the excuse of having some text only device.. I would like my money back 3,300 for the 4months. I rented from Mr. S****** he stated Damage to the unit. I did not damage anything.  If he wants to keep my security deposit.  That's ok. I still want my money back from renting.  Every month it was a different experience at this residence. From A April's Fools Prank being done. 30 Cop Cars at this address looking for the Neighbor teenage son. To the Neighbor walking and stomping, to her grandson running over my head like he was in a gym to you name it. Im

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