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Complaint Details
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Initial Complaint
08/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Elie's Plumbing replaced kitchen faucet on 2/27/23 and the faucet has been leaking since. I called them today, and the guy said it needs a gasket, but he cannot fix it so I will have to live with it. Cost $425.00
Business response
09/05/2023
RECEIVED VIA PHONE BY BBB STAFF MEMBER:
The business has stated that they have returned to this customers home on 3 occasions. On the last visit, they replaced the faucet at no charge. The consumer has not contacted them since then, so they believe the matter is resolved. If the customer is still seeing a leak, they should contact the business.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.