ComplaintsforTaste Cleveland

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This was terrible!!! I paid for the VIP experience which was $236 for two tickets on 4/17. The event was 4/20. They did not even restock the food, which was only pita bread, cheese, hummus and green olives…. Not the Mediterranean cuisine promised on their site or grilled vegetables. When we arrived, the workers didn’t give us the right wristbands so we were wondering around trying to figure out where to go. After 15 minutes we walked back to the table and they said they gave us the wrong bands. But the time we got to the vip room, it was empty. Food gone, tables completely filled because they oversold tickets. The event itself was awful too. They had beer out but no bottle openers. The food tasted like cardboard. Will definitely never use ********* catering at all if this is their best. Then they’d randomly bring more food out and people who hadn’t eaten because the description online was way different than the event, rushed over and filled up plates only for it to not have any food leftover. They should have had serving stations and employees handling the food to pass out instead of whatever their process was. It was like the Fyre Fest of wine events. I emailed for a refund, if not, I’m going to dispute with my credit card because what was advertised was not what was at the event.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased tickets and a class for two for the Chocolate Fest through Taste CLE which was cancelled due to COVID and was told it would be rescheduled. I received only one e-mail update, stating that the original reschedule date of Apr 2021 was cancelled but it was again rescheduled to Oct 2021. This date was then cancelled and no further communication was provided. In Jan 2022, I completed a google search to see if there were any updates and discovered that the event had potentially been rescheduled to Mar 2022. Beginning Jan 25, I began to call, facebook message, and email Taste CLE to confirm the rescheduled date but was unable to reach anyone and then put in an email to "support" to request a refund. Connor L****** finally responded on Feb 2, 2022 to confirm that a refund would be provided for the 2 entrance tickets and 2 class admissions and asked for my paypal information which I provided. He confirmed this on Feb 9, 2022 but I have still not received a refund and have not received any further communication despite multiple attempts. I am happy to provide proof of all written communication as necessary.

  Business response

  02/21/2022

  This guest has received a 100% refund. It was delayed because they opened almost 20 different tickets in our system and our staff had to go through them all and deal with each. We are very understaffed right now, so all the extra tickets did nothing but take more time up. 

  Customer response

  02/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

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