ComplaintsforNAPA Auto Parts - Genuine Parts Company

• Initial Complaint

  01/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  THIS IS AN ESCALATING ISSUE. STARTED N NOV. ORDERED TIME SENSITIVE PARTS. PARTS DID NOT COME N ON TIME. PARTS ARRIVED LATE. I WANTED TO CANCEL THE ORDER AND GET THE JOB DONE ELSEWHERE. NAPA SAID I COULDNT CANCEL UNTIL THE PARTS COME N. I DONT CHECK MY MAIL EVERYDAY LIKE OTHER BS PPL. WEEKS PAST BY, I CALL TO C IF PARTS CAME N... AND NO ONE ANSWERED THE FONE LINES ALL DAY. I HAVE PROOF. THEN I CALL NAPA ONLINE SUPPORT, REP SAID THE ONLY WAY TO GET REFUND IS TO PICK UP THE PARTS. HE WOULDNT REFUND OVER THE FONE. SO I CHANGED MY MIND AND HAD DAD PICKUP THE PARTS. THEY TOLD HIM SOMEONE ELSE PICKED UP THE PARTS. LIES LIES LIES... NO ONE PICKED UP THE PARTS. HE WENT TODAY JAN 25TH 2022 TO PICK UP OCTOBER PARTS. THE PARTS WERNT THERE. SEEKING FULL REFUND. YOUR EMPLOYEES MAKE MISTAKES AND BAD WORK ETHIC. 1 OF YOUR PPL's MADE AN ERROR SET THE PICKUP ORDER TO "ALREADY PICKED UP". ----- Forwarded Message ----- From: stiffler52002 To: customersupport@napaonline.com Sent: Saturday, October 30, 2021, 1:16:42 PM EDT Subject: NAPA ORDER PROBLEMS!!!!!!!! I NEED MY PARTS. FIRST OF ALL I ORDERED PARTS ON MONDAY AND IT SAID TO PICKUP ORDER WEDNESDAY 27TH OCT. THEN @ CHECKOUT ONLINE IT SWITCHED FROM WEDNESDAY TO FRIDAY 29TH. FRIDAY CAME AND GONE. I GOT NO PARTS. NO EMAIL. I CALLED THE STORE 2WICE. GUY PUT ME ON HOLD 11MIN. NEVER ANSWERED THE FONE AGAIN. CALLED A 2ND TIME FRIDAY. GUY PUT ME ON HOLD TO CHECK MY ORDER TO C IF ITS THERE... 53MIN ON HOLD AND HE TOOOO DID NOT EVEN ANSWER ME NOR DID HE COME BACK TO FINISH THE CALL. IM FURIOUS. AND @BOUT TO CANCEL THE ORDER. NO ONE ANSWERS THE FONE. AND NO PICKUP READY CONFIRMATION EMAILS. NO NOTHIN. WHERES MY ORDER????????? AND Y’s IT TAKING SOOO LONG???? AND Y DO U HAVE BAD EMPLOYEES W/ POOR WORK ETHICS WHO PUT U ON HOLD UP TO 53MIN TO CHECK SOMETHING SIMPLE 2X... THATS BS!!!!!!!!!! IF I WERE U I WOULD FIRE THE PERSON WHO PUT ME ON HOLD 53MIN AND 11MIN. BIG WASTE OF MY TIME.

  Business response

  02/22/2022

  2-22-22  SE

  Per ******* the Manager, he has reached out to the consumer and tried to reach a resolution.  It was unattainable.  

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