ComplaintsforZiebart

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle to the Ziebart Columbus location. When I picked up my vehicle it was passed closing and I was rushed out because frankly it was past closing time. When I got home I looked over the truck and found multiple issues. The rear passenger window tint had a chip, the driver window has scuffs under the tint and the bed has patches were they did not spray properly. There is not even a rhino stamped emblem when there should be. I paid for a service and a sloppy job was done. I do not recommend anyone go here. Check out the ******* video I made on them.

  Business response

  09/05/2024

  The General Manager, *******************, has made multiple attempts to reach out to the customer via calls/voice mail and emails.  The customer has not returned calls or emails and has not brought the vehicle back into the shop for the location to address his concerns.

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a remote start put on at the Wilson Rd ziebart last year and I had nothing but promblems with it it never worked since it was installed I been there at least 15 times over it working and quit working one time they ordered me all new parts and it took a month to get them and when they called me and to drop my car off to put the new parts on they called me a half hr later and said they figured out the promblem the key fell out of the box so I never got the new parts put on a week later it quit working again so now there saying for me to get it fixed I have to travel a hour in a half or go to Cincinnati to get it fixed because they don't have a tech no more at the location we're I got it installed so there trying to inconvenience me again my gas my time wear on my car there saying it's my only option and I told them that I'm not traveling that far so I want my money back or for there tech to come at the location down the street from me were I got it installed

  Business response

  10/14/2022

  We have advised the customer we no longer employ an electronics technician at either of our locations in the Columbus, OH metro area.  Due to this, he would need to travel to a location that has a tech in order to have repair done on his remote start system.  Mr. ******** emailed our customer service department multiple times in regard to this matter and advised on 10/4/22 stating he would get back with us regarding setting an appointment with an alternate location.  Then, 10/7/22, Mr. ******** sent another email saying he would not travel to another Ziebart.  He asked to have a refund instead, to which we indicated that (a) he cannot keep the system and get a refund, also (b) that the system has a lifetime warranty for parts and labor, therefore we would not even authorize a refund for the remote start system.  In addition, the customer has had this product since January 2021 and no refund would be provided.  We are happy to have the system worked on at our Ziebart store with the most advanced technician in Ohio, yet Mr. ******** would have to make the arrangements to get his vehicle to that store. 

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my vehicle in for the inspection and cleaning to keep the warranty good. Had some extra cleaning which included a steam cleaning inside the truck. Once I got my truck back and there was moisture in the air the screen on my radio/backup camera started going crazy. My phone would connect unconnect, the backup camera would show when I drive down the road. They said it wasn't their fault yet I had no problems before. Also said if there was an issue I should have brought back in sooner, even though I called and complained just couldn't get it back until later due to work and scheduling!

  Business response

  08/25/2022

                  This customer communicated with our customer service department in regard to this issue in October of 2021, which was TWO MONTHS after the service was completed.  The following message was sent to the customer via email at that time.  Our position on this matter has not and will not change:

   

  Thank you for reaching out to our office regarding your concerns after your recent trip to Ziebart.  We are sorry to hear that you are now experiencing issues with your radio and moisture, however, our records indicate your service was done nearly two months ago.  If this problem has persisted since your appointment, we can’t understand why weren’t advised prior.  Due to the timeline, there is no way to pinpoint that it was our service which caused the issue.  Also, our process for detailing does not provide for this type of situation to occur.  We do use water during the process to clean the seats and carpets, but only chemicals on rags to clean the dash and windshield area.  We apologize, as we are sure this is not the resolution for which you were hoping.

  Customer response

  08/25/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: It may have been 2 months later but, we work and had a hard time finding time to call about the issues. Regardless, there was no issues prior to the cleaning and when I spoke to an employee they said it was possible for it to happen. I asked prior to accusing! My vehicle and everything in it worked fine till I got this cleaning done.

  
  
  Regards,
  
  ***** *****

  Business response

  08/26/2022

  As we mentioned before, the timeline from when the service was completed, until when the damage was reported was two months.  Also, the amount of moisture show in the photos far exceeds any amount of "condensation" or mist that would come from the inner guard service.  The only water used during the inner guard is extracted leaving carpets and seats only damp.  In addition, when the weather is nice, as it is in August, the windows are left down to aid in the drying process.  We know that there is a upcoming appointment with our Columbus Ziebart and they have already been advised to complete only the courtesy maintenace on the vehilce, which includes the Diamond Gloss renewal and rust inspection.  Ziebart is not willing to offer any compensation or repair for the issues you have reported.

• Initial Complaint

  06/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 8th 2022 I had Ziebart (1255 Brice Rd) perform their full rust protection package on my brand new 2022 Sierra Denali 2500HD. At the time of the appointment the truck had 245 miles. The cost of the service was $599. I picked up the truck the next day. Initially I did not notice any issues. The paint on the truck is a special order “ebony twilight” with metal flakes thus making the paint mirror like in appearance. The next day while walking up to the truck I noticed a strange distortion in the reflection coming from the drivers rear door. It was a 4 inch outward crease parallel with the break over angle of the door. The crease lines up exactly with one of the holes Ziebart drilled to insert the wand that sprays the rust proof material. I then examined the other side of the truck and sure enough both doors were outward dented from the wand being forced to hard. I called the shop and asked if I could bring it in the next day, the guy who answered (****) said his boss wasn’t back until next week on Tuesday and that I should wait until then, June 14th. When I went to the store on the 14th, the manager(*** *****) and his worker came out and looked at the dents. The immediate reaction was that there was no way Ziebart did this damage to my truck. He was not only unprofessional in his response, he was flat out rude and very standoffish! He did not offer any advice on how to resolve the issue. He didn’t take pictures or make a report of any kind. He basically laughed and stated “You got a bad Truck” and told me to go back to the dealer! He then walked away and went back into the store. I have pictures of the truck before Ziebart did their work and no outward dents are present. I have two documents from TWO separate body shop stating the damage was caused from the inside out and that their is no easy the damage could occurred from any other force.

  Business response

  07/26/2022

  This complaint has been resolved.  We reimbursed ******* ***** for the damages found via check on 7/13/22 for $1395.00, which is balance he paid for repairs.  

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $265 for a window tint service on 3/25/22. When I picked up my vehicle after hours I noticed multiple issues with the tint instillation. I returned back to Ziebart on 3/28/22 requesting a refund and for the tint to be removed, and I was rudely informed by the manager that I would not be getting a refund and the only option would be retinting my vehicle. After speaking with Ziebart's customer care department today 3/29/22 I was informed by email that their normal tech was out of the office and they had a less skilled worker performing the tint application on my car and I was only offered a retint. I made it clear that after my experience with the manager and after being informed that they are pretty much letting who ever that shows up apply tint to the customer vehicles, I was not interested in doing business and that I wanted my money back and the tint to be taken off my windows. They refused to take the tint off or give me a refund. The only option is a retint. Another red flag to take into account is the fact that these people who work in customer care do not speak directly over the phone with customers, only email. I feel robbed of $265 and my brand new 2021 looks horrible. My vehicle was soaken wet when I picked it up from all the product they used to adhere the tint and the tint is bubbling and already peeling off of one window. I am completely disgusted with their services. Management was rude and lacked empathy. Manager that was on-site never apologized, he actually blamed me for the way he was responding. I am uncomfortable going to Ziebart to speak to management and I am afraid to let them do any work on my car.

  Business response

  04/05/2022

  We can see that there are some issues that certainly need addressed.  We are happy to strip and retint the affected windows and our office is able to make these arrangements for you.  We can understand your frustration with the situation and we have spoken with the store about the quality workmanship which is displayed.  It is our understanding that their regular technician was out of the building the day of your appointment and our alternate tech was used to complete your installation.  Unfortunately, he is not as skilled as our main tech, and we truly apologize for the inconvenience this has caused.  Making a return appointment to resolve these issues would be necessary.  This can be done any weekday other than Tuesday.  Please let us know what would work best with your schedule so your window tint concerns can be put behind you.  We would appreciate being able to make our best attempt in regaining your confidence in our company.  In addition, we will further evaluate how we can prevent this problem from occurring again in the future.  Thank you again for your cooperation in this matter.

  Customer response

  04/05/2022

  
  
  I am rejecting this response because: 
  The tint job was terrible. The manager that “assisted me” didn’t even apologize, instead he blamed his attitude on me, when my car was the one with the bad tint job. Ziebart will never touch my vehicle ever again. If Ziebart is that hard up for $265, y’all clearly need it more than me. My question is why would you let unskilled people practice on customer vehicles. Let them practice on employee cars. Not customer who are spending hundreds of dollars for a service. 
  Regards,
  
  ****** *********

  Business response

  04/13/2022

  We understand your decision no to return to Ziebart.  However, as we advised earlier, we have another location in the Columbus area that would be able to assist with any warranty related needs.  The tint warranty is lifetime for peeling, bubbling, and delaminating. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩