ComplaintsforArtistic Concrete Ohio, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Artistic concrete worked on my drive way in 2021, but there is a crack on the driveway. I tried to contace by phhone and message, but to no avail. I want them to reapir it.Customer response
05/11/2023
Although the contract does not have my signature or the company's signature, it was signed by both parties and I have paid full amount. The work was done in late Octover or early November. If you need to the paymmennt evidence, I will ask my bank to prove it. Teh driveway has a crack and I want them to fix it. I trieed to contact them, but so far no response. They are ignoring me.Initial Complaint
03/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
8/7/20 - Signed an initial contact in the amount of $14,500. We eventually paid $16,000 total to include price for backfilling around the patio with topsoil and customer stone work to match the patio on the foundation of the house. Contract included 1 year warranty/repairs. 3/8/2021 - Our patios pigment/and sealant has flaked up all over the patio/fire pit/steps/sit wall. I begin to text the company owner, which is how most if not all communication was conducted and I would received days delayed replies. No visit to our to see the damage, no repair. 8/13/21 - I send an email with multiple photos and outlining all of the issues - no reply, no repair. I have all sorts of documentation outlining the NUMEROUS attempts to get them to honor their repair agreement and we received zero follow up.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.