ComplaintsforEpoxy Flooring of Columbus
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Complaint Details
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Initial Complaint
04/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
At the beginning of the year we had Brandon B******** come out to our house to give us a quote to do epoxy flooring in our basement. He quoted us $2000.00 USD to complete the project and we agreed. He and his team have been nothing but disorganized from the day they started. A project that started on January 17th and was supposed to take 3 days is still not complete to this day. It took them two weeks just to get the first layer done. I paid him half of the money up front and half of the remaining letting him know that the epoxy did not set properly due to them not putting enough hardener into the mix. They got the epoxy in our carpet, flooring in our bathroom, and all over our baseboards and walls. They came back to try to reset the floor, it looked good at first glace so I paid him in full letting him know that I would be in contact if there were further issues. Well, the floor did not set right again and after failing to show up twice to fix it no one has shown up to fix it. We have reached out multiple times and have either been ignored or sent straight to voicemail. The only time we have been able to get a response is when we threaten to get our lawyer involved and contact the BBB. They promise they will fix it and then do not show up the day of. We also called them the week and day before to see what time they will be there and they say they will let us know but never contact us. We either want them to come out and fix it or give us our money back. When we call now the voicemail says the business is now "Great Lakes Epoxy Flooring". Any help would be greatly appreciated.Initial Complaint
02/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The email provided is from the attorney who filled out this form. Please contact ***** ******** direct at ###-###-#### about this claim. The company was hired to install an epoxy floor in the garage and entrance. The floor is currently sticky, and traps dirt. The garage and the entrance as are completely unusable due to the issue. This was an oral contact between the parties. ***** ******** paid $3,500.00. ***** ******** claims that she was told the job was completed but they told her they would come back out to finish up. They have not come back to the property since June 5th, 2021, which was the last time they were there. Best Regards, ******** ***** ******** ** ***
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.