ComplaintsforDays Inn Columbus Airport
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
2-22-24 I wanted to reserve a room at the Days Inn on Stelzer Rd @ the Columbus Airport. The res clerk told me the room would be $ 152.76 for 1 night stay but that I would have to put down a $300 dep also. I did that. He said I would get it back within 10-14 bus days. It has been 2 mons. now & I still do not have it. I called them & it goes to a reservation service not the actual motel At the airport. I am on a fixed income & need teh $300 back ASAP. I paid this from My ****** ******* deposit from my Social Security. Using Service Request# 1-**********. I want this put back on my ****** ******* Card.Business response
04/11/2024
i called Mr. ****** looking for more information, specifically, either the confirmation number, the last four digits of the cc used, and/or the specific dates that he stayed. Our initial search did not find a registered guest under ***** ******. I called, left a message, and asked him to call us back with the requested information so we could find the information to try to resolve the deposit return, if applicable.
******
DAYS INN COLUMBUS AIRPORT
###-###-####
Customer response
04/19/2024
The consumer indicated by phone that the business resolved his complaint.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.