14 Customer Reviews
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Review from Cheryl H
2 stars09/09/2024
I'm having the same problem. The product is good, but I need to cancel. I have been trying all morning to find a way to cancel my subscription. Please cancel Cheryl Hill-Roberson's account! There has to be a way to cancel a subscription. I may want it again in the future, but not if it's going to be this hard to cancel.
SaddleBox Response
09/10/2024
Hello! No problem your subscription has been canceled for you. Please note the September box will be the last one you receive, since it has already prepared to ship. Sincerely, SaddleBox Live Well, Laugh Often, LOVE Horses!Review from Natalie M
2 stars08/17/2024
Product is great. My horse can be picky with treats and she has loved every treat from them. BUT, I have tried to cancel my subscription for months. I have tried calling, emailing multiple emails, and they keep charging me and keep sending me boxes. I can’t afford to continue this service.SaddleBox Response
08/19/2024
Hello! Please note our correct email address is ********************** which you can find in our Terms and Service. Your subscription was canceled 8/19/24, per your boyfriend's request. Sincerely, SaddleBox Live Well, Laugh Often, LOVE Horses!Review from Riley S
1 star08/17/2024
Same problem as everyone else. No way to cancel subscription my girlfriend has been trying for months. If anyone from saddlebox sees this, get it together, and please cancel Natalie Mehler’s subscriptionSaddleBox Response
08/19/2024
Hello! No problem, her subscription has been canceled for you. Sincerely, SaddleBox Live Well, Laugh Often, LOVE Horses!Review from Athena S
1 star06/03/2024
I did not sign up for a subscription and I was billed not even 4 days after I took advantage of a 50% off discount for a second box. I never received an email confirmation for either order and have no order number and I would like my refund immediately. There is no customer service to reach out to.SaddleBox Response
06/04/2024
Hello ******! Thank you for reaching out. Please note you signed up for a monthly recurring subscription on 5/30/24 and not a 1 month gift subscription. The first box was discounted 50% off and shipped 5/31/24. Here is your USPS tracking number: ********************** USPS confirms delivery 6/4/24. Billing takes place on the 3rd of each month going forward. Billing for the June box took place 6/3/24. We have canceled your subscription and processed your refund for your June box. Please allow 5 business days for your refund to appear on your card. Sincerely, SaddleBox Live Well, Laugh Often, LOVE Horses!Review from Robbin M
1 star03/26/2024
I emailed and not a valid email. Tried to call and could not reach anyone. I would had came back later and started my subscription but not now. Horrible customer service.SaddleBox Response
03/27/2024
Hello Robbin! Unfortunately, at this time SaddleBox does not have a customer service phone number. Our correct email address is contact@saddlebox.net, which you can find in our Terms and Service. We have canceled your subscription as of 3/27/24, as requested. We have also emailed you directly confirming your cancelation. Sincerely, SaddleBox Live Well, Laugh Often, LOVE Horses!Review from Terri B
1 star01/19/2024
I did not sign up for a subscription. I have reached out to you 3 times. I got another delivery today o did not order. I don’t want to pay for these nor want them. Please take me off the subscription and return my money and send a return label to send back.SaddleBox Response
01/22/2024
Hello T****! Thank you for reaching out. Please note you signed up for a monthly recurring subscription on 12/07/23 and not a 1 month gift subscription. The first box was discounted 50% off and shipped 12/7/23. Billing takes place on the 3rd of each month going forward at our regular rate of $39.95. Unfortunately SaddleBox does not accept returns. Subscriber wishing to cancel and receive a refund must do so before the 3rd of the month to ensure they are not placed on our monthly shipment. Please keep the box as you have already paid for it. We have canceled your subscription as of 1/22/23. You will no longer be billed or receive a box. We have also responded to your emails directly informing you of your cancellation on 1/22/24. Sincerely, SaddleBox Live Well, Laugh Often, LOVE Horses!Review from Amber J
1 star01/10/2024
I've been trying to cancel my subscription since I first ordered in August and the same thing says to me no email can be found! This is really starting to piss me off! Worst idea ever since it doesn't have a email or number to contact!SaddleBox Response
01/11/2024
Hello ****** Please note, our correct email address is ********************** which you can find in our Terms and Service or in our WELCOME email all new subscribers are sent that details their purchase, including how to cancel. We have canceled your subscription as of 1/11/24. The January box will be the last one you receive, since it has already prepared to ship. We have also emailed you directly informing you of your cancellation. Sincerely, SaddleBox Live Well, Laugh Often, LOVE Horses!Review from Rebecca D
1 star10/12/2023
I have been trying to cancel saddle box since December 22 but it either said my email doesn't exist or there website is not working.SaddleBox Response
10/16/2023
Hello Rebecca! Unfortunately, we are unable to locate email traffic regarding your account. Our correct email address is *********************, which you can find in our Terms and Service. We have canceled your subscription, as of 10/16/23. Sincerely, SaddleBox Live Well, Laugh Often, LOVE Horses!Review from M. Jill K
1 star02/23/2023
Same complaints for canceling the subscription. No response ever from Saddlebox.SaddleBox Response
02/27/2023
Hello! Unfortunately we are unable to locate email traffic from you regarding your subscription. Our correct email address is contact@saddlebox.net, which you can find in our Terms and Service. We have canceled your subscription, as requested, as of 2/23/23. We have also emailed you directly informing you of your cancellation. Sincerely, SaddleBox Live Well, Laugh Often, LOVE Horses!Review from Linda C
1 star12/01/2022
Very unhappy with this company! Been trying to cancel this subscription since November 26, 2022. No response. I don't want another box taken out of my account on December 3, 2022. They have to way of contacting them by phone. They don't respond to emails. I have sent two emails now and my daughter who received the box has sent one too. You don't even get an account number. I need proof this has been cancelled.
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