ComplaintsforKFC
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I went to the ***** ********* **** ********* **** ***** 11/24 around 7:15pm my first complaint is each time I come they are always changing the kids meals they use to have a sandwich, wing, or popcorn chicken now they only have nuggets I have most issues with my experience I don’t like the fact I don’t get told my total until I’m at the window nor did I receive a receipt I got the nuggets kids meals which I was told comes when apple sauce I didn’t receive it I waited at the window for a couple minutes nobody came back asking what I needed so I just pulled off the food quality itself was terrible my son didn’t even eat his food because of that his fries were uncooked and the nuggets were overcooked hard why do they think it’s okay to serve that to a kid they need to work on customer and food quality it’s not fair I wasted my time and money now I have to find an alternative to feed my kidBusiness response
11/27/2023
Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.
Store Info
KFC Store #******* *** ***** ********* **** ********* ** ***** **********Owner Info
Michael K*** ***** ********* ***** ***** *** ******** **** ** *****Initial Complaint
04/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
4-8-2023 at 4:34 pm. KFC in Euclid Ohio on Lakeshore Blvd is the worse of all your restaurants in the US. I've been to most of them. After charging me $56.36, I did not get half of what I ordered. My chicken was burn (half the bucket), I did not get my green beans, 2 orders of chicken fingers, my double patthy or mac & cheese. I called about the rude man at the drive through who kept telling me I ordered french fries I told him I did not but he put french fries in my bag. I don't like french fries. When I called I was told talk to Corp. I'm 70 years old my family has gone to KFC since it was founded. This was the worse experience and I paid for items I DID NOT RECEIVE. If I am in Euclid again and the family wants chicken I will have to drive to Streetsboro to get it. I will not go to any in Euclid or Cleveland again. I want my money back, that place has nothing but rude, ignorant and thieving workers especially that fat, stupid and rude man at the drive thru window. I will put my experience on all my media sites and I am on a lot through my work and private life. So I will put this place and experience on BLAST.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.