ComplaintsforLuxe Renovations
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Complaint Details
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Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Luxe Renovations was hired to repair a porch. They failed to make the necessary repairs, (as stated in the contract), and the surface work Luxe Renovations did was not a quality job. Within days of the concrete application, there were visible signs of cracking, and water standing on the porch. They continue to state they would complete the project, but failed to show up to do the work. Finally, after almost two months of excuses, (such as chance of rain, too cold, got hit by a semi truck, wife was sick (the only excuse I actually believed), and looking at the quality of their work, I told them not to come back. We later agreed on a refund amount , which they have failed to refund. It’s been five months. I have previously refrained from mentioning the name of this company to anyone who asks about the porch work. But, when the quality of your work is bad, then followed up by bad customer service, then what you get is a bad review.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.