ComplaintsforComplete Auto Repair & Performance Center
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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got a alignment from them 8/24/22 I paid them a little over 100 dollars I noticed the steering wheel is off and it pulls the opposite way of the steering wheel and I've just noticed yesterday 8/25/22 that the front end seems to want to lock up I've tried contacting them twice today over the phone and they had answered neither of the timesBusiness response
09/20/2022
Customer brought the truck in initially on 8-15-22 with the upper control arms completely loose . He informed us that he put parts on the car and he worked a a mechanic shop and does his own work . After full inspection of the front end we notified the customer that he needed the control arm bolts welded back in and that he needed more front end work . The customer then took the truck and put an idler and pitman arm on it and brought it back for alignment on 8-24-22. we performed the alignment and haven't heard from the customer since that day. We did no mechanical work on the vehicle other than the alignment and that would not cause any part of the vehicle to lock up.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.