ComplaintsforTaylor Volkswagen
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Steve ****** from ****** Automotive Group has been calling my cell phone 3-4 times a year with a creepy sounding guy singing me happy birthday. I have called multiple times and begged them to stop, and they said they would. This has been going on since 2011. The last time I called they said they couldn't do anything about it. I hope you can put an end to these unwanted calls on my birthday, my deceased father's birthday, my daughter's birthday and my husband's birthday. Thank you!Business response
03/08/2022
Thank you for bringing the concerns of *** ************ to our attention. Please be advised that the dealership that allegedly placed these phone calls, Taylor Volkswagen is no longer in business. Nonetheless, I have forwarded this complaint to our Marketing Director and asked that he do whatever is possible to make sure that customer, *** ************ is removed from any telephone lists.
I hope this helps to address and resolve the customer's concerns.
Customer response
03/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.