ComplaintsforFremont News Messenger
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
WE HAVE DAILY PAPER DELIVERY SERVICE EXCEPT SUNDAY. SINCE SEPTEMBER 07 WE HAVE NOT RECEIVED OUR DAILY PAPER. I HAVE CALLED BOTH NUMBERS ***/***/**** or ***/***/**** every day that we have not received our paper. Robot says this problem will be corrected as soon as possible. It hasn't. our money for the subscription for the paper is taken by them through automatic withdraw from our bank account monthly. We still want our paper delivered, but would like our monthly bill discounted for the days that we have not received our paper (so far that is 7). Since we cannot talk with a person we do not know if this is being done. Thank you for your time in handling this. ****** *******-*****Initial Complaint
07/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Charge on my credit card for $78.53, I have not received a newspaper since February 16th. I want the this charge disputed and my account credited. Also my account canceled. I have called them and told what I expect them to do. I will also call my credit card Company and dispute this charge.Business response
08/14/2023
[BBB Transcription via Phone]
We have sent a refund to the card on file.
Initial Complaint
12/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
We received our last newspaper from the News Messenger on September 30th 2022. I have called them three different times about the problem, I have asked for a credit to my account. They assured me it would be corrected and nothing has happened on their part. I just received my credit card statement and they have charged my account again for $28.79 on November 8th, 2022. As a result we have made two payments for a total of $56.67 with nothing in return. Please can you help us.Business response
01/10/2023
[BBB Transcription via Phone]
He still has a active subscription. From looking at the account he has not complained that he has not received his paper.
Initial Complaint
03/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have not received my news paper since February 14th. I have called numerous times and told the issue will be resolved. It has not been. I had my son-in-law (who has a computer and Internet) contact them two days to again try and resolve this issue for me. He called and was told the issue was resolved. He also sent an email to Sally P., Customer Care Member Specialist, The News-Messenger, ************, and received an email response stating that the issue has been resolved. I am paying for a service that I am not receiving. I do not have a computer or Internet at home (my son-in-law is writing this for me). Please contact me at my home phone if correspondence is needed, *************.Business response
04/21/2022
[BBB Transcription via Phone]
We are crediting his account until Oct 14th. So he will not pay for a paper he is not receiving. We are currently looking for a carrier to deliver the paper to him.
Initial Complaint
01/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Over the past year I have had unresolvable paper delivery issues with Fremont News-Messenger. Each time they promised a resolution. I complained to BBB last fall and the business has stepped forward to make deliveries better. I received a reduced rate. The issue now is I am still being missed each week for paper delivery. We depend on the printed edition since we aren't tech savy. I am missed at least once a week always on Saturday. I am also missed during the week. This week it was Friday. I call but get the automated system that says my issue is elevated for resolution. There isn't a resolution! Please help ***** ****Business response
02/24/2022
Customer Service Representative, CJ, informed BBB that she will personally monitor the situation to insure delivery to the consumer. She requests 2 to 3 days to handle the situation.Customer response
02/26/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been a few weeks since this complaint was made again. I did receive deliveries for one week every day. Since then, no paper for two or three days during the last couple of weeks. None today and it is Saturday when the ads usually are folded within.
This is rediculousCustomer response
03/24/2022
The consumer has received his paper every day for the last week. The business feels it has resolved the matter. The consumer considers the matter resolved, but will notify BBB should another paper delivery be missed.
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.