4 Customer Reviews
Review from Monte F
2 stars09/19/2023
I called embers to ashes to have brick and mortar work done on our chimney. I spoke with Travin L*****, Who claims to be vice president and owner of the company. He is a great sales person, and will offer more than what he really does. he is not completely truthful with all his words. Some of the work I am pleased with other parts of it, I am not so pleased. He got his final payment that he says is completed of the work in mid April. He said he would have the brick color match, but it does not. He stated he would come back and correct it but now, five months later he still has not made the connection. after multiple text messages back-and-forth of him stating he is super busy he never has made any corrections. He is a poor representative of any follow up work that anyone needs done. I am not sure I would ever recommend him to anyone else. I assume I will never get resolution or correction of what he claims he would do. I believe his charges are much more than I needed to pay for the time and materials that he put into the work on our chimney. please be cautious if you use this company.Review from Kelly K
1 star04/24/2023
I was ripped off nearly $3k and did not approve or consent to having my deposit check cashed and he did it anyways and took off out of town with my money ignoring my please to get my deposit back. He did no work yet, felt entitled to my money when I clearly left him many messages saying I needed service adjustment and would only be in need of some of the services and needed total adjusted in which he ignored me and took off for the weekend with my mo having done zero work for it.Review from Jon B
5 stars03/25/2022
I called Embers to Ashes to clean and inspect my Chimney the owners son came out and was very knowledgeable and impressive. He did a amazing job and found dangerous hazards and repaired them that day. I highly recommend this company to family and friends.Review from Jeanne S.
2 stars11/14/2021
The service rep was polite and on time. He cleaned the chimney and checked it out. He then suggested that I have some brick joints filled and my fire box sealed with fire ***** It was expensive, but I wanted it done right. He failed to fill some of the cracks and filled the top of my fire box with heat activated material vs the fire **** on the sides. It looks sloppy and isnt right. I spent $750.05. I called the owner *********************** to see if he would send him back to finish the job. He was defensive but eventually asked me to send photos and he will get back to me. I sent the photos. If they complete the job I will upgrade my rating to a five star, but as it stands nowI would not recommend using this company.
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