ComplaintsforCaptain Clean Car Wash
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Complaint Details
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Initial Complaint
01/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently made a trip to Captain clean Carwash in ******** 1/27/23 had an awful experience. A milk crate got stuck underneath my van during my wash. Yes, we tried pulling it out and there was no budging at all. It knocked my van off the track, not to mention I had my 3 year old in the car and we almost got rear ended from the car behind us. The employee was telling me to drive around until it falls off, and the other employee there had a young child there maybe about 12 years old which I’ve never seen before. It was very odd and unprofessional. They were trying to get the 12 year old boy to climb underneath my van to see if he could pull it out at first! I was so uncomfortable with that, and was just trying to manage my nonspeaking autistic three year old while making calls for someone in my family to pick him up. I have reached out twice with the number provided on the car wash pamphlet and left voicemails and still haven’t heard from the owner. The crate was so stuck that I had to put it on a jack and it had to be sawed off. My van will need to be inspected for any damaged caused. I am a very understanding and fair person and wouldn’t make a public post if the manager would just kindly call me back and agree to paying off inspection and any possible damage to my van.Business response
02/09/2023
WE WILL PAY FOR AN INSPECTION AND ANY DAMAGES
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.