Customer ReviewsforSmartland, LLC

Literally the worst experience ever. I have maintenance requests till pending from October and it’s now February. It’s Roaches crawling everywhere and they don’t care. It’s sewage coming into my bathtub, My ceiling is caving in, the closest doors keep falling down. They don’t plow the snow, they don’t have a leasing office, nobody answers the phone. I can literally go for daysssssss. They only time they contact you is when your late on rent. Literally the worst experience ever. I hope something gets done soon.

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The definition of SLUM LORD! There are so many complaints and cases pending against Smartland. They will keep your deposit and make up charges. I have photos, emails, screenshots of all maintenance request that were closed without addressing or employees coming out and saying they can not repair the issue. In 2019 my entire living room ceiling caved in after multiple calls and e-mails advising them of a leak! The roof was never repaired and only patched. The next tenants will unfortunately have to deal with the sane thing. They will charge you at the time of your move out for things that maintenance request were made for and not repaired. They will charge you for normal wear & tear. Please know your rights and fight back! If you are looking to rent please think twice. Review all if the reviews on all sites and you will see a trend. This company will scam you!

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I have had a horrible experience with a rental property from Smartland. I have lived in several states and never experienced such unprofessionalism and underhandedness. My rent was initially 1600, and increased to 1650 when I renewed my lease in 2021. I will not be renewing my lease, but if I was, the rent is increasing to 1750. I have had plumbing issues the ENTIRE time I have been renting the property. EACH time, the bathtub holds water, toilet won't flush, and the sink holds water as well. This is a sanitary issue/ health hazard. The most recent time this occurred was June 21, 2022. I completed a maintenance request online and was informed it was received. I contacted Smartland on June 29 after not hearing anything.i spoke with Maintenance for approximately 4 minutes and he stated he would send someone out. I left for vacation on July 6....no one still had not come out or contacted me. Due to this, I withheld rent ( which I have now learned the process to take since speaking to an attorney). I received several emails and texts while on vacation in reference to rent....but nothing about my maintenance request. My camera system alerted me to someone being in the residence on July 12 and 13, which turned out to be the maintenance workers. I returned after midnight on July 14. A 3 day notice to vacate was on my door, dated for July 11. Additionally, my bathroom was left filthy (pics included) I spoke with an employee after noon that day and was unable to come to a resolution due to them not requesting $1800 ($1650 rent, $100 late fee, and $50 administrative fee for notice). A few days later I was contacted by the same employee, who was very rude and unprofessional. She stated an unfulfilled maintenance request does not 'beget' me paying rent, they are short staffed and my request wasn't priority. She was very condescending and attempted to use her loud voice to over talk me throughout the conversation. I advised her I had tenant rights and plumbing/sewer is not a minute issue and can create health issues. Still no resolution. I spoke with a friend a few days later, who encouraged me to pay the rent. I paid the rent (1650) minus the other fees. I was contacted later via text by the collections department who advised she understood my issue and credited my account $100, leaving $50 balance. Fast forward to August and September, rent was paid on time. When logging in to pay for September, it stated rent was $1550 and fees from August were $150, totaling $1700....what fees though?. I paid $1650, which left a $50. While preparing to leave for vacation on September 12, I received an email from Smartland....a 3 day to vacate for nonpayment of rent. So in essence they are changing the rent, adding fees to past months, and adding late fees to the $50 administrative fee and saying it's nonpayment of rent to force me to leave the property. Be wary of their underhanded practices

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UPDATE: my lease ended on Oct 31. They sent an invoice advising I owed apx 2700, minus the security deposit totaling almost 1100. I had the house professionally cleaned and they charged me for cleaning. If a nail was left in the wall, I was charged an excessive fee for that. They used the lowest quality paint which left an outline on the wall after my wall decor was removed after 2 years…I was charged for that. They do whatever to not have to return your security deposit. If I was in dire need for the money, I would have taken it to court but decided it wasn’t worth it. And to this day, I have not paid them the “remaining balance” and they haven’t filed any court filings to retrieve it….which would have been done if they were legitimate charges.

Smartland is the true definition of a slumlord. They will not give you your deposit back. Take them to small claim court and I guarantee you will win.

Please contact our customer success team to review any move-out items and answer any questions you may have