ComplaintsforCredit Union of Ohio

• Initial Complaint

  07/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company ran a hard check on my credit that I did not authorize, then when I contacted them they said they only do a soft pull, and also informed me that they only do a hard pull when a person applies for a loan, but i wasn't even a member yet, how could i apply for a loan? The only reason I tried to open account is because I'm trying to rebuild my credit, and the last thing I would do would knowingly add a hard pull to open a bank account, I've open three other bank accounts with other institutions within the past three months and no one has done a hard pull, so why would I expect this Credit Union/ Bank to? I want this hard inquiry taken off my credit report please

  Business response

  08/01/2024

  ******************,   During a review of your online membership application number 2719, we were able to confirm that a soft pull credit check was done on 07/24/2024.   During the account opening process, you authorized us to pull a credit report.   We are unable to remove a soft pull due to your authorization.   If you wish to continue the process to open your membership, please contact us at ************.  Sincerely,  Credit Union of Ohio

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I stated that I needed my money and they told me that the money was not able to be withdrawn by a shared banking credit union *** ****** ***** ** **** located in ******** ** ***** * The manager from credit union of ohio called then it wasn’t able to be tried

  Business response

  08/16/2023

  Member’s account is in good standing and she able to visit Shared Branching facilities.   If the member has specific account questions, please ask her to contact the Credit Union at ###-###-####.   Sincerely, Credit Union of Ohio

  Customer response

  08/22/2023

  I continually kept getting the credit union of ohio branch in parma ohio instead of the one in Columbus ohio and the same teller , ******** , kept transferring it tithe wrong person ! I have a $2,200 check from ******** ********* **** ********* that should have been received at the Columbus branch over three business days ago and they have stated it was not received which is not correct! I am demanding that the Credit union of ohio bank located in Columbus OH deposit my $2,200 check that I know is there.

  Business response

  08/22/2023

  Ms. ****** has spoken to several Credit Union staff over the last few days.  The phones are all on one line and calls go to the next available member service representative (which are located at multiple branches), unless you have a direct line.  She has been given direct numbers to contact the Collections Dept and our VP of Finance.  The $2200 check she was waiting for was received and posted on 8/21/2023.  We are unable to post checks that we have not received, even if we are anticipating or verify they have been issued.  She can contact our collections department at ###-###-#### or our VP of Finance at ###-###-#### if she has any additional questions or concerns.  

• Initial Complaint

  09/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was refused a refund illegally of $422 + dollars on a closed checking account ending in 3238 regarding a refund that was there since 09/03/2022 per Walmart online billing records .

  Business response

  09/28/2022

  Complaint 18137346.   The Credit Union received an email from Walmart dated 9/15 that stated they are refunding $422.04 and to allow up to 10 days for processing.  The transaction date is 9/21 and the Credit Union received the refund on 9/24.  Due to the account being closed it has to be posted manually.  A refund of $422.04 was posted today 9/28.  A check will be issued for that amount and mailed to the address we have on file.  Sincerely, ***** ****** Director of Compliance/Fraud Investigator.

• Initial Complaint

  04/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have not received the refund on my checking account from Credit union of ohio that was refunded over a month ago from the original vendor

  Business response

  04/22/2022

  From: ***** ****** <*******@cuofohio.org>
  Date: Thu, Apr 21, 2022 at 8:34 AM
  Subject: RE: BBB Complaint Number 16989696
  To: ********* ********** <cmclaughlin@centralohio.bbb.org>
  
  
  *********,
  
   
  
  We need additional information to research the issue.   We would need the following:
  
  Date vendor stated refund was issued
  
  Name of vendor
  
  Amount of refund
  
   
  
  Without this information we are unable to research.
  
   
  
  Thank you in advance for your assistance.
  
   
  
  *****
  
   
  
  Credit Union of Ohio
  ***** ******, Director of Corporate Compliance
  
  5500 Britton Pkwy, Hilliard, OH 43026
  
  614.340-1706 (o)  614.340.1706 (f)

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