ComplaintsforHayden Run Animal Lodge
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Complaint Details
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Initial Complaint
02/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On 2/22/2023 I received a phone call from the phone number associated with this business while driving with my youngest son. After the caller mumbled about what he was calling me about I became frustrated and instructed him to remove my phone number from their list. He then proceeded to tell me "No." When I asked him about his response he stated, "I can do whatever I want." After that he went silent, but I could hear laughing in the background before they disconnected. This type of harassment is unacceptable. I have included a screenshot of my call log showing the phone number and the time I received the call. I will also be filing a complaint with the FCC.Business response
02/23/2023
Hello-
This is not a customer of ours. We have no records of his information in our files.
We are a dog boarding facility and only return calls that have been made to us by a customer or perspective customer that have left us a message. We have no "list" of numbers. We do not cold call anyone. We would never respond to a person in this manner.
We can only assume this was a robocall using our number to look like a local number. Does the BBB have formal paperwork or instructions for a business to track the Robocaller and prevent this from happening to anyone. This is unacceptable and should not happen to a business or a random person.
We do appreciate ***** bringing this to our attention. We would have loved to speak directly to him instead of through a BBB complaint form to get to the bottom of this harassment.
Customer response
02/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** *********
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.