4 Customer Reviews
Review from Tony W
1 star02/07/2024
I received my order incomplete , I paid for filling with a LINER included, I received the filling in a plastic bag ,but no liner, no email response as of yet , I get better response from china than this company. Made in America does not mean much anymore when the quality control dept cant even fulfill an order correctly before it ships. I will be sending back the foam in 10 million plastic baggies as a thank you . can you say refund?Review from Cheryl B
1 star11/22/2023
I purchased an Ultimate Sack on November 8, 2023 for $189.05. It arrived and the foam never expanded. I called and the woman who answered the phone was very nice and said they would re-ship the foam. They shipped 16 lbs. of bits and pieces of foam thats was trash. I called back ,same woman told her and sent a picture. She sent an email to the warehouse of what I received and that I wanted the 60 lbs of foam that was initially sent and didnt expand replaced not the bag of scraps they sent. I just received another bag of scraps which I will not put in the sack because it looks dirty and is tiny scraps. I paid for 60 lbs of expanding foam which I did not receive, it didnt expand! So The sak is flat !not at all as pictured. There is only one number to call and now it goes straight to voicemail. I want the 60 lbs of foam that comes in an inner pack that I paid for or they can refund my money. If i could leave zero stars I would! They also dont do a price reduction when it goes on sale even 1 day later which is not posted anywhere on their website. Buyers beware!
Ultimate Sack, LLC. Response
12/06/2023
We only use new foam for our fill, it does, however, come in different colors and is not always just the white foam that the customer received the first time. We did try to accomodate her request for the white foam as much as reasonably possible and did in the end refund her entire purchase amount.Review from Amy M
5 stars11/19/2022
I almost didn't order from this company due to these reports but the good reviews outweighed the bad by A LOT and I'm glad I made the purchase. I placed my order on November 17, 2022 and received it the very next day. ***************, awesome chair and it was everything the company promised. Thank you Ultimate Sack!Review from Norman P
3 stars06/09/2022
I purchased a **** sized bag from Ultimate Sack on 5/31/22. This particular sized bag is "advertised" on website as being *****lb, yet upon receipt and weight (minus shipping box and other packaging) was only *****lb. Meaning, false advertising 100%! I then sent numerous emails to their customer support and that's when "Marketing" personnel ***********************, responded "?The sack will take 3-5 days to fully expand. Yes the weight does vary based on the density of foam that it inside the bag. However as long as the bag is to its full potential there is nothing to worry about." It's apparent they are well aware of the weight difference, thus asked why their company isn't practicing "ethical/honest" behavior, and this is the response I received once again from **** **** weight does not matter as long as the Sack is expanded appropriately. We will send you more foam."So based on TWO responses to my concerning emails of consumers being taken advantage of and lied to, not once did **** address the false advertising about "weight." Instead, he redirected the concerns/focus and had the nerve to say if the bag reached its advertised dimensions, there's no issues. Well, anyone that understand math/logic/volume would know that "Weight/Density" DOES play a critical role in terms of the competition and thus competitive advantage. I carefully compared UIltimate Sack to numerous other brands offering the same/similar size, with the only difference being "weight", which is directly correlated to higher pricing, and why I specifically chose Ultimate Sack, since their **** bag was advertised to weigh at least 10+lbs more than the competition, which would justify the added cost. The extra foam they sent is NOTHING like what came with bag, which was good sized/dense, whereas the extra foam is TINY and not nearly as dense. I've requested "managerial" personnel per false advertisement about weight, not to mention completely ignoring ethical/moral concerns, ignored 1 week later
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