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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
february 28,2024 $307.82 asked him what i needed by showing him a picture. he sent me a part. ordered the part. paid for expedited shipping to be here monday the 4th of march. realized he showed me the wrong part and asked to have it returned same day. said he couldn’t return it. and then the next day told me it had already been shipped out. checked next day still under confirmation not sent out yet. checked return policy and it is in policy it can be returned. tried to get him to return it again. said they won’t return it. and it was policy nothing can be returned. checked policy and have photo proof stuff can be returned up to 7 days after you get it. and i haven’t even got it. nor been shipped out so should be able to be returned. went ahead with order because he won’t return it. checked progress 3/4/24 wasnt even confirmed yet. and was already supposed to be here. i need my money back and him to return my order. i’d like to get my money back and have it returned and him notice what he did wrong. because now i’m out $307 and his story changes every time. he hasn’t even tried to fix it. he just keeps making excuses. when in the policy it clearly states it can be returned. and not even that it hasn’t even been shipped out yet so why wouldn’t it be able to be returned. order number #****. he showed me what i needed after i showed him what it was. and it was still the wrong part so needed to be returned and he won’t.
Business response
03/15/2024
Customer has been issued a refund via our Shopify Website for the above complaint on March 5th, 2024 @ 3:54 PM. Customer was also notified of this via the email they have on file, as well as via our Snapchat Social Media Account. We are also attaching a copy of the above mentioned email that was sent to the customer as well. Please let me know if there are any other questions, comments, and or concerns. Thanks for your time, hopefully this clears concerns up for this matter.Business response
03/15/2024
I just got off the phone with Shopify Customer Service. They stated since he initiated a "chargeback" that the refund I initiated got kicked back and did not refund. So I had to go back in and accept the chargeback as you can see in the attached document. I hope that all this is cleared up and taken care of for the customer and us at this point. Thank you!Customer response
03/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.as long as i get the refund im fine
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.