ComplaintsforBridgeport Equipment & Tool

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a used UTV on 2/20/24 and was told that it had gone through the shop and needed nothing. Upon the unit being delivered we discovered that it did not have enough power to pull itself up a hill. We immediately contacted them to notify them of the issue and it was picked up a week later. We have been waiting for over a month with little to no communication. ********* **** is who sold us the unit and the only person we have been able to contact via phone. He keeps saying someone should call us but we never get a response. My husband asked for a refund last week. I called again yesterday 3/28/24 and spoke with ********* again, he said "they found something wrong with the unit last week" and someone should have called you. He sent an email to 3 different managers while we were on the phone and stated someone would be in contact. I still have not heard from anyone. It's been over a month and we have no idea what is going on. At this point I need a resolution, either fix the machine or refund us our money.

• Initial Complaint

  04/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a $70k boat (Heyday WTSURF) from Bridgeport Equipment, in Marietta OH, in early 2020. The boat came with an 8 year bow to stern warranty. Soon afterwards I began having issues with the boat. The gps cruise control (Smart Tow) would not work, I couldn’t get engine readouts on my dash screen, the depth finder wouldn’t work, and the fuel readings were wrong. I took the boat to the dealer several times over the following two years and attempted to have them fix these issues. Each time they told me the problems were fixed and each time I’d take the boat out to find the problem was not fixed at all. Finally I had to resort to taking the boat to a competent dealership all the way up in Peninsula OH. They were able to fix all of the above listed issues but found that several issues were actually caused by Bridgeport Equipment. They had failed to properly program the dash screen and also installed a battery that did not meet the manufacturers requirements. The underpowered battery caused issues with the electronics. Because the problem was caused by the original dealer the work was not covered under warranty. I called Bridgeport Equipment and spoke with their general manager of service, Fred. He said he would look into it but never called me back. When I was finally able to get ahold of him he stated that they would not pay the $681.20 it cost me to fix the damage they had caused. He said they are not in the business of paying other dealerships to do work. I gave Bridgeport the opportunity to fix the issue but they failed (and actually caused the issues in the first place). I had no choice but to take it to another service location. To further demonstrate their incompetence they failed to register the warranty on my engine and I had to get that issue resolved. At the current time I am just requesting that I be reimbursed the $681.20. If I am forced to file suit I will request my boat payments up until this point be reimbursed as well.

  Customer response

  05/19/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Bridgeport Equipment & Tool regarding complaint ID ********.
  
  Regards,
  
  ***** ****

• Initial Complaint

  02/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I was in there Thursday the 23rd and was purching a firearm that was priced 469. I was delayed on background check. So I was able to come pick up today, Monday the 27th, and when I processed to complete purchase they tell me the firearm was priced wrong and I'd have to pay higher price. 

  **** ******** ** ************* *****

• Initial Complaint

  11/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In September of this year I purchased a ***** crossbow from Bridgeport Equipment for $1234.99. ***** crossbows are made by ******** Outdoors. Within 6 weeks of purchase the limb broke on the crossbow. I took it to Bridgeport, the person who sold it to me James ****** was not receptive to the issue and in fact blamed me for the problem. I have been using a crossbow for at least 10 years and know how to handle them. Mr ****** called his ***** rep who stated the bow was under warranty and the parts would be sent out asap; that was a month ago. I told Mr ****** I wanted a new bow and I was told that would not happen. I spoke with an assistance manager to ask for my money back was told that was not an option. I also have learned that this particular crossbow a ***** 10 is no longer going to be manufactured which I was not told at the time of purchase. After approximately 3 weeks I went to check on the progress of repairs and the parts according to Mr ****** still had not arrived. I asked Mr ****** for the phone number of the ***** rep so I could speak with him myself but was told he was on a hunt in *** ****** and would not give me his phone number. I am an avid hunter and this occurred in the middle of bow season. I am respectfully requesting my money back, with this issue happening within 6 weeks of purchase I no longer have confidence in this product. I would also like to add I have reached out twice to ***** via their customer service web site with no response.

• Initial Complaint

  07/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  see Attached document

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