Customer ReviewsforPBS Animal Health

The expensive grooming clippers that I purchased overheated too quickly , then stopped working completely after I called them to return they told me that I needed to pay return shipping and that they would give me the manufacturer’s number, they don’t stand by the products they sell.

I am writing in response to a recent complaint filed with the Better Business Bureau. The complaint alleges that we did not address the issue of overheating with her animal clippers satisfactorily, but we have no record of her contacting us regarding this matter. The information provided appears to be inconsistent with our standard procedures for addressing issues related to faulty clippers. Therefore, we are diligently searching for any prior communications between the customer and our company. We have reached out to her as a follow up since we were unable to locate her communications with us. We take customer concerns seriously, and we would like to address this situation promptly and professionally. Our goal is to ensure that all our customers are happy with their purchases and that they receive prompt and effective customer support. We value feedback from our customers and see it as an opportunity to improve our products and services. We encourage the customer to contact us. We are committed to resolving this matter as efficiently and effectively as possible.

The main issue I encountered was with the quantity of vaccine doses I received compared to what was stated on the website. The website clearly indicated that a "50 dose" purchase would come in a "case quantity of 5." This led me to believe that I would receive five containers of 50 doses each, totaling 250 doses. However, this was far from the reality. Upon receiving my order, I discovered that I had only received one container of 50 doses, not the five containers promised. To make matters worse, the website did not specify anywhere that I would have to order multiple units to receive them in a case. I had to contact customer support to inquire about this discrepancy, and only then was I informed that I would need to order five units to receive a case. This kind of misleading wording on the website is completely unacceptable. It not only wastes the customer's time and money but also erodes trust in the product and the company itself. As a customer, I should not have to play detective to understand how the product is sold. Furthermore, the fact that this information was not clearly stated on the website is misleading and deceptive. It gives the impression that the company is trying to inflate its sales by making customers buy more than they initially intended. In conclusion, my experience with pbs animal health has been frustrating and disappointing due to the misleading product information on the website. I strongly urge the company to rectify this issue immediately by updating their product descriptions to provide accurate and transparent information to their customers. Until then, I cannot recommend this product to others, as it does not live up to the promises made on the website. They also arent accepting my review on the product so I can't let other consumers be aware.

We appreciate your feedback and apologize for any confusion you experienced regarding our product listings on *******************. We value your input and are committed to providing clear and accurate information to our customers.

******************* has proudly served the animal health community for over 80 years, and we want to assure you that it is never our intention to mislead or misrepresent our products or pricing in any way. We have maintained our current product presentation online for six years, during which time thousands of customers have made purchases without any similar concerns.

We understand that you expected to receive 250 doses of the product for $142. However, a quick comparison with competitor pricing demonstrates that such an expectation would not be reasonable. To clarify, there was no explicit statement during the purchase process indicating that you should expect 250 doses. Instead 1-50 dose bottle was displayed at various steps throughout the process.

To address your concern, we've reviewed our website and found that the widget next to the case quantity clearly states, "Available in cases, when you buy in quantities of 5." Furthermore, when you add the product to your cart and review it, it explicitly states that the item being purchased is a 50-dose bottle of the product, not 250 doses.

Your feedback is valuable, and we will take it into consideration as we continually strive to improve our website and the shopping experience for all our customers. We are genuinely sorry for any confusion this has caused and for any inconvenience you may have experienced in your interactions with our company.

The customer service at this facility, or lack therof, is by far the worst I have encountered regarding animal care supply facilities. Between emails and direct calls, I provided these representatives my order request, billing demographics, shipping address and card information, well over five times; however, the representatives continued to delay my order, and repeatedly ask for this information over and over again. It had become evident that this was undeniably intentional, as you can easily review my information, and confirm that it had already been given multiple times. Finally, I declined to continue with my purchase, and proceeded to order from another organization with ease. As a result of this voluntary disregard, my big boy had already been off of the STP liquid joint supplement for over a month, and PBS has now lost a customer. Not only are these representatives ill equipped and ignorant, but I highly recommend they be schooled, and placed in a rigorous training program regarding how to engage with people. The entire experience was subpar and the customer service is non existent. Rest assured, the corporate headquarters should analyze how their 1-800 representatives are corresponding to PBS customers, as valued time and money is being lost in this operation.

After reviewing the details of this complaint, we agree that our service and communications were subpar. We are extremely sorry that she had such a bad experience with our company. We genuinely care about our customers and the health of their animals. Her experience is not typical of our company or our customer care team. It definitely highlighted an area of our service that needed to be reviewed, reevaluated and retrained to which we have done making the necessary adjustments to our procedures so this doesn’t happen in the future. Our customers mean a lot to us and for bringing this to our attention, we are shipping free of charge her product to her along with a coupon for a future purchase. We hope her experience with us in resolving this issue is adequate and that she will give us another opportunity to help her with her animal health needs. Again, we apologize for how this situation was handled. We are grateful for her bringing this to our attention.