ComplaintsforMarc's

• Initial Complaint

  09/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  When a store sells a product that is sold by weight, they are not allowed to charge for the container. The scale should have a tare to deduct the price of the container. I bought a 10 pound of potato salad and was charged for the milk carton type container it comes in. I believe that is illegal. The manger was very rude to me.

• Initial Complaint

  03/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Went to Marc’s in Westlake Ohio on 3/27/2024 to do my food shopping. I had picked out a small cheese, and meat platter from their dairy department. Only to get it home, and find out that there was green mold all over the cheese. Was able to take back on 3/28/2024, and exchange. However later on 3/28/2024 i went to cook pork chops that i had also bought from the same location. Upon opening them i was met with the smell of rotting meat, and almost immediately threw up. Had to throw them away. Still needing to cook dinner i went to grab the hamburger meat that i bought, and that too met me with a rotting smell. Thats 3 items from the same location that were bad. They are selling moldy cheese, and expired meat. 100% unacceptable, and can make someone seriously ill. I also can’t even try to return the meat, because when i returned the cheese platter the customer service person never put my receipt back in the bag. The employees really have zero clue what they are doing.

• Initial Complaint

  03/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to buy cherry coke on sale they did not have the item on sale I went to customer service and they refused to issue a rain check. I called there corporate office and they refused to help this is a continual problem that they never have the sale items available

• Initial Complaint

  09/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Went to ****’s in Brunswick on 9/24/2023 and checked out at 2:05pm. When I got the register she had a coworker come and scan his badge and ring up my first item which was a bottle of liquor. I presented an active gift card to the cashier named Asher b. I also presented my state ID as I purchased one bottle of liquor, she told me that the liquor was already scanned by her coworker so she didn’t need it, and it was too late. The gift card was for $35. My total was $35.87. When it came to payment for the 87 cents I owed; She told me their machine were acting up and tapping my card is what seems to be going through. She scanned the gift card before I tapped my debt card. After the payment went through she told me the gift card did not take. I debated to go to costumer service, I drove home and decided to turn back and see if there was anything they could do. The first employee was nice and helpful but she would need a manager to come assist. The manager Michael told me there is nothing that they can do because it was an alcohol purchase, no returns can be made and that I’ll have to use the gift card the next time i come to the store. I informed him that none of the employees iD me. I do not shop at ****’s. I only went to ****’s to use the gift card that someone gave to me as a thank you. Now I am stuck with $35 to still spend at the establishment on the gift card and ****’s has $35 of my money that I would have used at a different store of my choosing. Once the gift card is used they will have a $35 profit because of their poorly trained employees.

  Business response

  10/10/2023

  Good Afternoon Ms. ****:
  
       I am in receipt of your complaint filed with the Better Business Bureau.  I would like to take this opportunity to explain our policy, once a transaction is complete, Marc’s does not allow changes in payment tender.
       At this time Marc Glassman, Inc. denies your request for a refund.   Your Marc’s gift card ending in #**** currently has a full balance of $35.00.
  I thank you for allowing me this opportunity to respond.  Wishing you a good day.
  
  Janet

  Customer response

  10/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [ I presented the gift card to the ****’s employee once it was time for payment. The gift card was always intended to be used. And the employee scanned the card.  Their employee is at fault for what happened that day. ****s responded saying it’s a matter of  policy and payment tender doesn’t highlight that this would have never happened if their employee was properly trained and communicated with guest. I still am seeking a refund because of their Mistakes and poor training. I am still out $30 dollars because of their poor business.]

  
  Regards,
  
  ********* ****
  

• Initial Complaint

  04/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  on april 16,2023 i went to marcs to get my 4 party trays and 2 large vegtable trays and 3 large fruit trays for my sons wedding shower .the day after the wedding shower 5 other people in my home and then myself became very sick all at once then i started getting a lot of phone calls from our guest telling us they all got sick they had the same sympthoms as everyone else that got sick. one of the meat trays was alittle differnt from the others it had small slices of pepper jack cheese on it none of the meat trays looked like they were supposed too the meat was not rolled up the salad was not put in the middle of the tray the pickles were in glass jars these trays did not look like what they were supposed too. i served the party trays and Fruit trays and vegtable trays and bakery. shortly after the next day people started getting sick including myself now they are telling me people should have gone to the er to see if it was food poisoning. that is easier said then done not everyone has insurance marcs needs to take responsibility for what happened everyone had the same symptoms. when i went to get the food the man slicing up meat did not have a hair net on.

• Initial Complaint

  12/13/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am filing a complaint against your store manager Jason at the ******** ****** location for his extremely poor customer service, and for illegally double charging my credit card for an additional item I never purchased. I went to Marc's on 12/12/22 and brought an eight pack of ********* AAA batteries for $6.95, one pack of ******** for $9.56, and one, two pack of ********** wipes that was directly under a price tag listed as $3.99 on the shelf. When I went to customer service, the ********** wipes rung up for $4.49. My daughter and I went to this Marc's two other times, and the same wipes rung up for $4.49, and the same tag for $3.99 was still on the shelf. It appears employees at Marc's locations are not updating and replacing tags that reflect the amount in the register. When Jason waited on me on 12/12/22, he was very unprofessional and had a rude and belligerent tone of voice when the ********** wipes rung up for $4.49, and I told him the tag said $3.99. I offered to go back and show him the tag on the shelf, but he insisted that he go himself to check it. Jason went back to the shelf and brought the $3.99 tag back with him and said he would charge me $3.99, since that's the price that was on the tag. I did not check my receipt until 12/13/22, and saw that Jason charged my credit card for $3.99 (Non Tax Mdse) and $4.49 for only one ********** two pack wipes, instead of just charging me $3.99 as he stated he would do. I'm glad I held on to my receipt. The full total charged to my credit card by Jason was $26.67. Jason cheated me illegally and double charged my credit card and I am requesting my money back and compensation for his actions and his behavior. This is illegal and unacceptable in the state of ************ where I am from. How many other customers is he talking this way to, and cheating at the registers in Marc's? I have never had my credit or debit card illegally charged for an item I didn't purchase until I came to ****.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was shopping at the Marc's location at 8003 Broadview Rd in Broadview Hts. The shelf price for the item Arnold Palmer spiked Iced tea was $8.99 When I was checking out at the cash register it rang up to $9.99 I explained to the cashier that the shelf price was $8.99 which there was a $1 difference from the charged price. I also explained to the cashier that the same thing happened to me a few weeks earlier. The cashier called over for a Manager. The Manager told me that the price on the shelf was wrong due to the vendor. I explained to her that it was Marc's store that was responsible for having the correct prices on their shelves. The Manager refused to give it to me for the shelf price and just asked if I still wanted to purchase it for $9.99 This is the first time that a store has refused to sell the product for the advertised shelf price. The proper way that this should have been handled was to give it to me for the shelf price and then correct the price on the shelf. This Manager had very poor customer service for the callous response that she had given me. The price on the shelf is probably still wrong because the Manager didn't seem the least bit concerned about this issue. My receipt is attached with date and time for tracking purposes.

  Business response

  02/23/2022

  Good Afternoon Kristie:

       Just getting back with you on the above complaint # as we are forwarding our customer a store credit.  In the event you need any additional info please back to me.

  Sincerely,

  Janet M*************

  Marc Glassman, Inc.

  Director of Customer Relations

  (216) 265-7700 ex: ****

  Customer response

  02/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩