Customer ReviewsforMarc's

I went to the store in Garfield Heights on Oct 5 and you purchased bbq ribs and I forgot to take the bag. I called the store the same day and was told to come to the store with my receipt which I did on Oct 6. They called me back on Oct 7 and that he did leave them. They told me to come back today to get my refund which I did and was shorted $5.00. I went back and the person in customer service said I was a liar.

DO NOT SHOP AT MARCS GARFIELD HEIGHTS OHIO. THEY HAVE A MESSED UP POLICY - NO ID NO RETURN. I USED MY AMERICAN EXPRESS CREDIT CARD - JUST WANT THEM TO RETURN MY MONEY BACK OT MY CARD BUT THE SKINNY WHITE WITH PURPLE SHIRT ON WAS A MESSED. I BEGGED, I LIVE 20 MINS AWAY, NO SYMPATHY! NEVER EVER SHOP AT MARCS. I HATE MARCS AND I HATE THEIR POLICY

I went to Marc's to return a phone charging cord & car plug-in that I purchased 2 or 3 days before. I had the packaging and receipt. The guy at customer service said he needed to scan my driver's license to return a $6.99 charger. That seemed pretty intrusive - it's not like I'm returning an expensive TV or wanting to buy alcohol or cold medicine. I asked to speak to the manager. I asked the manager why is this information needed - his answer, "I don't know.". I asked will I start getting junk mail - his answer, "I don't know." I asked if I would start getting junk email - his answer, "I don't know." I asked what does Marc's do with my information - his answer, "I don't know." But he did say that scanning my driver's license was the only way I would get my money back. Not only did he not know anything, but he didn't care either. I opted not to return the item that I won't be using (because it's defective) because I feel like Marc's is taking personal information and doing who knows what with it, but if I want my money back I don't have any choice but to give it. I'm really angry about this. I'm angry that Marc's wants this information for who knows what and that returning an item is so intrusive. It's not like Marc's is a high end jewelry store or a pharmacy. I'm also angry that the manager couldn't answer any of my questions and that he was completely indifferent to my concerns. I tried to email the corporate office and after providing all my information on Marc's website it requires you enter a security code. How do I find the security code? I have no idea as the website provides zero clues. So contacting them through their website isn't possible. When I used the charging cord I purchased my phone would tell me the port has moisture in it, which does not happen with any other charging cord I've used. So I'm stuck with a defective cord/charger.

Today , November 3, 2023, I was busy all day cleaning house, cutting the lawn, cleaning out the Garage and at the end of the day around 6:30 p.m., everything was done except buying groceries. I went to Marc's in Boardman. Not many people shopping and I knew what I came for and a couple extras. Not long after getting there I hear this voice over the intercom, just a bunch of numbers, and not longer after I'm in the soup isle, reading the ingredients of this broth vs. another. I turned and this guy was rounding the corner and pretended he was straightening something on the shelf opposite myself but was really watching what I was doing and pretended he wasn't. Now I'm not from Mahoning county, did not grow up here, but I was taught that customer service was the foundation of any business. This guy could of approached and asked if I was finding everything I came for, and I would ask him if they no longer carried the low-sodium broth I was searching for, thanked him and that would be that....I did at one time asked someone in that store if theft was a problem as I've heard from other stores. Now I can't help you solve that, as I'm just there to buy groceries, but we could have a conversation about how our days are going so far and end on a positive note...

I was shopping yesterday and they had the price was low then it ring up more then it was price for I asked manager told him what was wrong he was very nasty to me i will never visit this store i think about the news the manager told me to get out his store

They have terrible customer service you buy something but they refuse to break a large bill..say it's policy. It's not policy at all stores because I've gotten a large bill broken b4 at one..

I was at the Mark's today at 241 Wooster road North barberton Ohio 44203 and I went up to the manager Matt and asked him where the bananas were and he proceeded to get rude with me and told me he didn't have time to help me look for that so then I found another manager I believe her name was Jackie and she got nasty with me and wouldn't help me either so I was looking for these bananas and I heard that manager Matt yelling at an employee and told her to leave the store the poor girl left crying not only do they treat their customers like crap their employees are being treated unjustly too this poor girl was just trying to do her job she was trying to ask him a question and he refused to help her or me for that matter I really think that Marcs corporation needs to look in to the type of managers that they hire at this particular store because it's going to ruin this store I will never be coming back to the store again I'm going to make sure that Akron and all of barberton knows what a horrible store this is and that they treat their customers and their employees like dogs worse than dogs I've worked retail for 29 years and never have I ever thought to treat a customer the way I was treated today or for that matter treat my employees that way either employees deserve to be treated with respect when they're only trying to do their job

I went to the Marcs on 13693 Lorain Ave, Cleveland, OH 44111 with my 2 sons after I got their haircut like I do almost every other weekend. I got them their treats that they wanted however, I was trying to access my PNC app in the store but their trashy internet would not let me do so. I was standing by one of the check out lines so I can give it a try again. My youngest son has asthma he sat down on one of the cans that was by the check out to catch his breath while I tried to get my app to work. The Manager sent one of her workers over to ask us did we need something and we cant stand there so I told her what I was doing and then she told my son that he had to get up. I felt offended because these workers have seen me come to this location MANY of times and have spent a good amount of money! I told my son that has Autism & ADHD to give her the stuff that he had in his hand and I stated we will not be back to any Marcs location. I have never felt a certain type of way about a store like how I feel now. If they had taken more care then maybe my attitude would have been completely different. You need to train the Managers & Staff of that store to look at the big picture FIRST before thinking that someone is going to take something from their store or is acting suspicious. All I wanted to do was get a treat for my sons. I will NEVER come back and along with any other people that I know will not do business with Marcs. Just lost a good loyal customer! I will NEVER be back! Just a disgrace on how they treat their customers. Me and my family will take our money elsewhere!