ComplaintsforCustom Appliance Installs LLC
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Complaint Details
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Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*DO NOT USE CAI THROUGH BIG SANDY* We purchased an entire new home of appliances through Big Sandy. Big Sandy sent Custom Appliance Installs, LLC to install all of our appliances and during the install, damages occurred (dented metal door and chipped flooring). Immediately after install, I contacted ***** *****, the operations manager at CAI. She asked me to provide receipts for the damage repairs, which I promptly sent. It’s been over two months and she said our check was in the mail nearly a month ago. She is now not responding to any of my calls and we never received the money to cover the damages from the installers. If you’re going with Big Sandy, absolutely request a different install company.Business response
09/11/2023
Per business, this has been resolved.
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Contact Information
Mount Sterling, OH 43143-9009
Business hours
Today,By Appt. Only
| MMonday | By Appt. Only |
|---|---|
| TTuesday | By Appt. Only |
| WWednesday | By Appt. Only |
| ThThursday | By Appt. Only |
| FFriday | By Appt. Only |
| SaSaturday | By Appt. Only |
| SuSunday | By Appt. Only |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.