1 Customer Reviews
Review from Christina T
1 star01/13/2023
We hired Mount Wells to replace pressure pump. Upon their arrival the weather was wet, cold, and rainy. As a result of this our grass and ground was wet and soft so they weren't able to back their truck up to the well. But before realizing that they tried and that result ended up with us having huge ruts in our front yard by our cars (where we park). I called to see if they would smooth those over and ended up in a very bad conversation with the owner Todd Mount. He was very unprofessional and offered a resolution of sending one of his men over and would charge us for the damage "they" did to our grass and yard!! I was completely taken aback by this!!! Why would you charge us for fixing a mistake your employees did?? He was extremely rude, confrontational, belligerent, and extremely unapologetic for the way his employees left our front yard and absolutely unwilling to resolve the problem!! He took no responsibility or accountability for his employees causing such damage to our front yard even after I sent pictures. We have a 3 year warranty and I hope and pray nothing happens with our pump because I/we will NEVER USE THEIR SERVICE AGAIN!! I hope no one has to encounter this man because his lack of professionalism is quite up there on my list of people/companies I will never do business with again. Do your research before hiring this company!
Customer Review Rating
Average of 1 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.