ComplaintsforOakwood Management Company

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved out of my unit at the end of July we lived there for 3 years and they are charging us to replace the carpet in the unit. The carpet was brand new and our unit was exposed to direct sunlight all day. They are charging us to replace the 3 year old carpet as they state it is stained. They attempted to remove the stains but has been unable to produce photos of their attempt to remove what they are calling staining I stated to them this is the same type of proof that would be requested in small claims court show me that you attempted to do your due diligence and clean the carpet prior to just ripping it out and replacing it. There is nothing a carpet cleaner could not have cleaned. Theyre refusing to show that they attempted to clean the carpet or remove the charges.I know the way this place handles move out. I worked from home the entire time I lived there and you would see someone move out instantly carpet replacement carpet replacement never saw carpet cleaner there ever all they do is replace the carpet and charge you to replace it so they need to provide proof that they attempted to clean it and that the stains were still there or they need to remove the charges I have photos and videos from my final walk-through right before we turn the key in. That is the same photos. They have provided me for proof of damaged carpet what they are calling staining the carpet has actually faded because there was furniture on the other portions of the carpet

  

  Business response

  10/07/2024

  Hello ****,

  I have researched your case. I have attached the photos of your carpet at move out. You can see the major discoloration. Though we attempted to clean it, it was unable to come out. As you would agree, you would not want to move into a unit with carpet looking as such. We charged you a pro-rated amount deducting the age of the carpet, and did not charge you for the pad. The current charge is now down to $411.11- You should be receiving an updated move out statement.

   

  Thank you!

  Oakwood Management

  Customer response

  10/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22380552
  
  I am rejecting this response because: the carpet in the bedroom is not stained it is faded per your photo. The carpet is lighter in color not darker. If the carpet was darker like the living room that would be agreeable as dirt it is not and I will not pay for the defect of the carpet fading. The property made no attempt to remove the stains in the living room no cleaning no nothing they did not even try and that is lazy and is not a justifiable reason to charge someone for carpet 
  
  Regards,
  
  **** ******

  

  Business response

  10/07/2024

  Hi ****, It is stained. We call the carpet cleaners out- they assess and will tell us it can't be cleaned- so that we don't pay the $100 to clean it and then have to turn around and replace it for more $.

  This revised charge of $411.11 stands as is.

   

  Thank you!

  Oakwood Management

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lived there for 8 years and they decide not to renew my lease for no known reason and gave me 45 days to move. Been homeless for 3 months

  

  Business response

  09/23/2024

  Hello, I'm sorry but I'm unable to locate you in our database system. Which property did you reside at under Oakwood Management **** I don't know what you're asking for as far as a repair, but that you have been non-renewed.

   

  Please submit the property and address of the apartment home you are talking about.

  Thank you!

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Long story short - MOLD ISSUE at Albany Corners that is not being taken care of. We have not been able to live in our apartment since 8/3/24 & have been staying with the closest family we have, 1.5 hours away & driving back ******* every single day for work. There has been NO apology whatsoever, no solution or provision on where were supposed to be staying at since we literally cannot live in our home that we PAY for, no action other than heres a dehumidifier and well send a cleaning company - just today a cleaning crew shows up (a *********** in street clothes that speak no English & communicated to me using ****** translate on her phone) - oh, & they had no idea they were there to clean mold. I dont need my floors mopped - I need mold remediated & spores killed so I can continue living in the home I pay for. Several attempts to reach out to corporate & now my attorney is involved. I would like my August rent returned to ******* home remediated so I can live in it without worrying about becoming ill. The mold is from the air conditioning vent that they failed to replace on time, the first time we sent a request weeks ago.

  

  Business response

  08/28/2024

  Hello, I have researched your complaint. It seems your roommate has been in contact with the Regional Manager, and the issue was resolved. The ** being down can not cause mold or mildew, it has to have a water source, and our findings had no water leaks in your home.

  I believe the ** spoke to your roommate and we are scheduling air duct cleaning and sending cleaners back in- the maintenance supervisor will accompany the cleaners so there is no miscommunication.

  Thank you!

  Customer response

  09/06/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22188105
  
  I am rejecting this response because: 

  The only reason I am selecting reject is in response to the businesss reply to me claiming that there is no mold issue. Before they had sent this reply, I had already contacted a mold specialist because they refused to do so (for a unit I am about to move out of on 9/18 because my lease expires - truly not my responsibility at all to pay for that, but since the company refused to believe there were any issues, it had to be done. I have pictures of every single incident of mold found in the home since the A/C started blowing out damp air in July - thats why Im rejecting this, because of their refusal to take ownership of the situation. They dont want to pay for remediation or have it known their property caused a mold problem. I wouldnt want that either if I were them, but I would still operate in integrity & choose to do the right thing, rather than gaslight my tenants who always pay their rent on time and have never posed a problem in all the years theyve been renting. This is where the frustration has all stemmed from)

  Anyway, I personally had to pay $400 out of pocket to have a professional test/inspection done, which came back absolutely positive on 9/4/24. I have the proof & lab report of the exact type of mold & quantities present - an uninhabitable amount, which is why my husband (not roommate) & I havent been able to live in our home since August 3rd, and have had to stay with the closest family we have (1.5 hours away), continuing to make the commute to Columbus daily spending hundreds of dollars in gas every week. 
  My attorney forward the lab results to the company - after receiving proof of the issue, Rose kindly reached out with a sincere apology & an effort to make restitutions. She was the most helpful person in this entire endeavor, NOT the property manager ******** who refused to acknowledge there was any issue going on & hung up on me two separate times when trying to speak about the issue! 

  Thank you **** for your professionalism.
  I am content with the outcome now, but am rejecting this specific response made by the company to my initial complaint to the BBB for the reasons mentioned above. 

  
  Regards,
  
  ***************************

  

  Business response

  09/09/2024

  Hello *****,

  It seems in speaking with **** the Regional manager it ended up working out. I have made notes regarding the issues you had and the communication of the property manager through this.

   

  Best of luck in your next home.

  Customer response

  09/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***************************

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into a unit that has issue after issue. I moved into a unit that reeked of dog urine and f**** and fevers were left on the floor, they sent painters out to repaint and had to send them three separate times to get it correct. The garage still stinks in the heat of dog. Most recently my ac went out I did a maintenance request and gave permission to enter as I always do and they do not enter unit so I will be heading into tomorrow 8/17 day 3 of no working air conditioner with a newborn and two children with asthma. The property manager *** is extremely inconsiderate and I think its diabolical rent cant be late but I can be left suffering recovering from major surgery and my home is 84 degrees I want my ac fixed ! Its ignorant to do someone like this !

  

  Business response

  08/19/2024

  Hello **************,

  I have researched your complaint. It seems you put this complaint in the exact same day you called in the **** was not working. No A/C is frustrating, our policy though it has to be 85 degrees for a couple of days in a row to be considered an extreme emergency. The other issue was our maintenance personnel was out ill on Friday. Our policy is we have ***** hours to complete a work order, regardless of the issue- and only if a part is not needing ordered.

  They did come first thing this morning and got it fixed. In speaking with the Manager, it had not been reported via a work order request for the odor in the garage. They have contacted a painter, who will come in and use an odor removing products to paint the entire Garage. They have this scheduled for 8/22/24. Will that work for you?

   

  We apologize for the inconvenience, and please contact the office if you need anything further.

   

• Initial Complaint

  07/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  20-Dec-2023 I moved out of my apartment at ******************************************* which is located at "The View at *******" apartments. I received my final water bill which was substantially higher than any previews months prior. I have contacted the water company which is owned by the property management (Oakwood Management LLC). They refer me back to the property manager at the apartment complex. I have contacted them via email and phone calls and each time was told they would investigate the meter reading and get back to me. However no one has ever reached back out to me regarding this matter. I have reached out to the cooperate manager of the apartment complex and they also have told they would investigate and reach back out to me. Its been over 7 months and no one has reached out to me or returned any of my calls or replied to my emails.I have spoken with ***************** and he referred me to the property manager ******************************* and she completely ignored my calls and emails. I have contacted her boss at the Oakwood management cooperate office at ************ and she yet to respond to my complain.I was charged $155.67 for 19 days, I find that to be highly outrageous. The previous 30 days my water bill was under $40, their math is completely off. I have uploaded the final bill the apartment has sent me and the last 12 months bill from the water company.

  

  Business response

  07/10/2024

  hello, Thank you for reaching out. I have researched your complaint. I got in touch with the *************************** to have them research your case and usage.

  What they found was the meter read given at time of m/out (due to meters being electronically read) was different than the electronic read monthly and it has been corrected and a refund will be given. We have a refund amount of $91.55. We need to confirm your new address. We currently have from the property not from Buckeye is
  **************************************************************

  We will have a check cut and mailed to you- Please confirm and respond with correct current address to send the check.

   

  Sorry for this inconvenience.

  Oakwood Management

  Customer response

  07/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  My forwarding address is ***********************************

  
  Regards,
  
  *************************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into **** ****** ********** in November 2021. When I first moved in it was under the right management with Candice Maine and the property manager ******** K. Also the maintenance was exceptional with *** in charge. In 2023 things took a turn for the worst. On September 19th I ended up admit*** into the hospital unexpec***ly after going into the emergency room with stomach pain as well as swelling. I had previously went in June of 2023 as well while on vacation in Florida but they did not do any tests. I fell behind on rent which caused me to reach out to ******** ***** ****** due to me not working my normal scheduled hours as work. **** ****** management came out of nowhere with all of these extra late fees as well as liability charges. In November and December I wasn't charged any month to month fees for rent because I had renewed the lease in November which is why my carpet was cleaned for free with the lease renewal. ******** ***** ****** paid **** ****** over $5,000. Then in January I was told that my lease was lost and wasn't on file anymore requesting me to pay $300 in a month to month fee in January but was not told I had to pay that in November or December. I was told I had to have it in before the office closed that day and I was out of town for a family emergency so I had to have a friend get and provide them a money order last minute. Then I was told I had to sign a new lease which was the exact same quote but not sure how they even had record of it if it didn't exist. I was told by **** ****** and ******** ****** ****** that I would need to make payment by May 24th for $2381 and I paid in money order $2382 because once you are late you cannot access online. I have proof that I provided the money orders on time. **** ****** went to court that Friday and the judge ruled in their favor because I was told by them I did not have to appear since I paid what was told to me. I have proof by emails and voicemails that the money orders was returned to me.

  

  Business response

  06/27/2024

  Hello Ms. *****, I have researched your dispute and account. The below is the documentation of non payment of rent, late rent, and no rent for several months. Your ending balance when you moved out was owing us $15k. We did re-rent your unit so that dropped the total owed to approx. $6k. All current monies owed are due. We treat all residents the same and follow the legal binding lease agreement for all policies written, including rent payments, timeliness, late fees, and when eviction will be processed.

  We feel this dispute is closed due to the below correspondences, and final out come of your account.

  Nov. 14th 2023- I called Mrs.***** in regards to her rental assistance that she was suppose to be receiving
  Nov. 17th 2023- Emailed resident about balance of $2,659
  Dec 1st 2023-Emailed resident explaining we can not hold off on the eviction filing
  Jan 4th 2024- Got an approval from Urban League, that Mrs.***** was approved for $5,195.84
  Feb 2024- No payment made
  March 2024 - payment of $1,216 was made leaving a balance of $986.33
  April 2024 - 30 day issued
  April 2024- No payment
  May 2024 - 
   - 05/08/2024 Email sent to resident about balance and filing 
  - 05/23/2024 Resident dropped off money order, I denied the money orders due to being a partial payment 
  -05/24/2024 Eviction gran*** in our favor, Mrs. ***** did not show up
  - 05/28/2024 resident came in and picked up the money orders
  - 05/28/2024 Sta*** she would be moving out on 05/31/2024
  05/31/2024 she had not turned in keys yet
  June 2024-
  06/06/2024 - hadn't gotten keys
  Conduc*** an inspection after speaking with Mrs. ***** and she sta*** she had turned in keys to the drop box, there was only a mailbox key in the door. The unit appeared to be moved out of, there was a vacuum, air fryer and some shoes left on the front porch. Inside the home was a few things here and there, empty shoe boxes, hangers, some mirrors still attached to the walls, and a few misc things thru out the kitchen and bathroom.  

  Customer response

  07/19/2024

  I still have other images and voicemails to upload as well
  

  
  

  

  Business response

  07/19/2024

  There is nothing more we can do for this past resident. Once in Eviction court and filed, and all paperwork submit*** showing what she owes, now goes to collections. This is becoming harassment via BBB. This case is closed on our end.

  Thank you!

• Initial Complaint

  06/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This is my third year in this apartment and I have never been late with a rent payment. I renewed my lease in early May 2024. I had everything set up for the payments to be made automatically from their portal before June 1 for my new rent amount, just as I had previously set it up. When they converted to a new rent portal they didn't bring over my information so the payment wasn't automatically deducted. Additionally I didn't even know the payment wasn't made until 7:00pm June 5. After multiple voicemails (to which no one ever responded to) and emails I tried one more time to discuss this. I finally talked to Nicole. She tells me I'm going to be charged an additional $100 because I didn't make the payment by June 5 at midnight. There was obviously no way I could have discussed this with anyone after 7:00pm June 5 when the office was closed and my phone calls began at 9:00 June 6. I made the payment $1462 today which included the $50 late fee. They are telling me that there's nothing they can do about the late fees and they will continue to accrue. This is quite frankly fraud. I do not owe these late fees. The problem was on their end not mine. I'm 72 years old and I feel like they are trying to take advantage of me. I am regret that I renewed my lease and I will be exploring the possibility of terminating it.

  

  Business response

  06/10/2024

  Hi ****,

  We appreciate you reaching out and sharing your issue. I was able to research your case. We did not move to a new payment portal. what happened is your lease was expiring, On the renewal letters we do state that your last rent payment prior to lease expiration will not be deducted, and you will have to update your current portal setting to match the new renewal lease amount.

  We have decided to waive the $50 late fee we issued on the 2nd of June, due to this being your first time late. Please reach out if you have any issues setting up your new lease account.

   

  Thank you!

  Customer response

  06/21/2024

  **** ******** <******************>
  Thu, Jun 20, 3:04 AM (1 day ago)
  to info
  
  Hello.  I apologize for my delayed response. I am currently out of the country. However I have resolved the issue with Oakwood management
  
  I believe your involvement was critical to the resolution.  I want to thank you for helping me with this important issue.
  

  
  

• Initial Complaint

  03/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My Fiance and I lived at the ******* ** ****** from July 2022 to January 2024, which is owned by Oakwood Management Company. Throughout our time there, we respected our apartment and did not miss a single lease payment or bill. After moving out, we received a final move out inspection stating the carpet needed to be replaced in both rooms for $638.15 due to pet damage. We followed up with the apartment company asking for photos which we provided below. After looking at both images, we do not agree that these were caused by our pets because all the locations of the stains were right beneath our windows and were covered up by furniture. In particular the one image shows a large black stain in the corner which would have been covered by our bed. Our pets are a small 12 pound dog and cat that do not have the capability of leaving a stain like that. We emailed the company letting them know we do not agree with the reason and charge. During our move in inspection we stated that water would accumulate on and under the window, but that was never addressed while living there. The company also stated it was not visible on the top surface of the carpeting and only while removing the carpet. Since it was not visible we had no knowledge to this until weeks after we had moved out. Our apartment was on the ground floor and the outside soil would often be built up from the rain. We do not feel like these charges are reasonable or fair.

  

  Business response

  04/01/2024

  Hello *****,

  I have researched your dispute. The photos due show "yellowish- dark" urine stains. We don't pull back the carpet to look for urine, unless we smell urine odor. In this case, they smelled it upon walking into your apartment to do move out walk, then they pull back and take photos. It is hard to prove "odor" but urine stains are shown in the photos. You did have upon move in-brand new carpet. We don’t replace unless we actually smell pet damage.  To add to this, there are no documented work orders detailing any type of leak in the bedrooms.  All leaks reported were in the kitchen.  But I want to circle back to the fact that even if there was a wet stain, we wouldn’t replace unless we smelled urine.

  The charges for the carpet were prorated and we feel the charge stands as we could not move any one into the home with pet urine and odors.

  Thank you

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We put in a work order for the following: Staircase coming apart Bathroom floor is caving in Cannot close sliding glass door from outside The maintenance supervisor came and looked at all complaints. He provided information on what it would require to get repaired properly. The Regional Maintenance Manager arrived today and looked at the same thing. The supervisor and the Manager on 2 different pages when it comes to repairs. The supervisor told us that we would need to rebuild the stairs and the Regional Manager told us that he would glue the stairs together for it to hold. You can literally see the steps depress when you step on them. He said that there was something underneath the bathroom floor raising it up. He didn't mention anything about repairing the bathroom floor. We have code enforcement coming out tomorrow ( March 19th) at 1 p.m to inspect the premises. ****** and I were both present at both times when both of the maintenance guys were here. I had ****** on video chat the whole time they were here so that they can communicate as well. The supervisor said we need a new back door because it is almost impossible to close it from the outside. Now they are saying it just needs a wheel. The supervisor said that the door caused a groove in the track and he recommends a new door to be installed. The regional manager just wants to replace a wheel on the door. It is a sliding glass door.

  

  Business response

  03/20/2024

  Hello, Thank you for reaching out, we are sorry for your inconvenience. I have looked into your complaint, and have discuss next steps on the repairs needed. I have been told they are ordering all the parts needed and will be calling you soon to schedule the repairs.

  We appreciate your patience.

   

  Customer response

  04/01/2024

  
  '******* *****' via Dispute Resolution - Shared Inbox <disputeresolution@centralohio.bbb.org>
  Attachments
  Mon, Mar 25, 12:30 PM (7 days ago)
  to disputeresolution@centralohio.bbb.org
  
  I am writing in regards to the complaint made against Oakwood Management. The on-site property manager (***** ***********) called me this morning, March 25th, and I was on an important phone call so I told ****** *** to contact her for me. He called her back at 10:18 a.m. She proceeded to complain about the fact that we have called both the city and the BBB about the situations going on over here. We were not allowed to inspect the unit before signing the lease on January 9th. The unit was open and available to them to get it up to code and safe for move in. The unit was open for approximately a month before us signing the lease. Our previous complaint stated that the staircase was unsafe. They "fixed" the stairs (which I will be sending pictures) the staircase on Friday, March 22nd. We did not physically move in until January 28th. When ****** called ***** *********** back, the call was recorded by his phone as is every call to his phone. I will be attaching the audio from this phone call. In this audio file you will find that ***** complained about us reporting them and also complained about how many work orders have been submitted. She then went on to state that most residents only submit an average of 5 per year and we have had several more than that. There have been a few work orders that have been cancelled. Also, I will be attaching photos of the "fixed" staircase. I will be sending one more e-mail with audio recording. The limit is reached because the picture attachments.This is my consumer response. Thank you.

   

  
  '******* *****' via Dispute Resolution - Shared Inbox <disputeresolution@centralohio.bbb.org>
  Attachments
  Mon, Mar 25, 12:47 PM (7 days ago)
  to Better
  
  ******* and ****** ***** and ***
  Complaint number- ********
  Copy of audio file from March 25 at 10:18 a.m. You will see the last email I provided. This is strictly the audio recording that I spoke about in my previous email. Thank you
  
  ----- Forwarded Message -----
  From: **** *** <*********************>
  To: ************************** <************************>
  Sent: Monday, March 25, 2024 at 12:42:01 PM EDT

  

  Business response

  04/01/2024

  Hello,

  I was informed that a Contractor was out there today, and we will be replacing the stairs. I hope this can happen sooner than later. We really appreciate your patience, and apologize for your inconveniences.

  Customer response

  04/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* And ****** ***** And ***

• Initial Complaint

  03/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I moved to Sanctuary Village apartments in May 2023. I discovered the neighbors were smoking as the smell was coming into our apartment. The smell was greatly affecting us, so Oakwood Management agreed to let us move into the smoke free apartments on the same property. We moved into the smoke free apartment in June 2023 and we unfortunately have the same issue of neighbors smoking and the smell coming into our apartment. I have contacted the property manager and the corporate office multiple times. They have basically said that I have not proven that the neighbors are smoking or that the smell is coming into my apartment. Though they state they have no evidence that smoking is occurring, they provided me with 2 small air purifiers (in the fall after I had contacted them several times) and they sent out a couple of letters to the neighborhood. They then told me that until I provide photographic evidence of the neighbors smoking, they cannot further address the issue. I told them that neighbors are smoking inside of their apartment (which they already know) so I have no way to obtain photographic evidence. They pretty much ignored my messages for a while. Finally, after contacting them in November 2023, corporate told me that though they have no evidence of smoking, if I feel like the air quality in my apartment is an issue, then they will let me out of my lease with a 45 day notice. I responded by telling them that I will take them up on the offer, but it will take some time as I have already moved twice in the past 6 months and it would be very difficult to move for a third time this soon. The issue is the neighbors continue to smoke and the smell comes into our apartment pretty badly, oftentimes making us feel sick. I have continued to email corporate and the property manager letting them know about the smell, but they do not reply. Even though they agreed to let us out of lease, until we move, they are obligated to address lease violations, but they refuse to.

  

  Business response

  03/04/2024

  Hello *****,

  I have reviewed your case. We have provided you with 2 complimentary air purifiers, walked in your home and not smelled any smoke, We have reached out to your neighbors, thoroughly inspected their apartment homes, and found no evidence of cigarette smoke in those units. We have also inquired with surrounding neighbors about any concerns regarding odors, music, or noise, and none of them have reported experiencing the issues you've mentioned.

  After exploring all available options, we believe that allowing you to terminate your lease is the most suitable resolution for everyone involved. Please contact the office to discuss your plans to move out of Sanctuary.

   

  Thank you!

  Customer response

  03/05/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21378836
  
  I am rejecting this response because: 

  
  Oakwood Management is not offering a resolution. They have already offered me the opportunity to end my lease. Until I am able to end my lease and physically move, I am still a paying resident and I am asking them to address the issues of neighbors smoking in a smoke free community and they refuse to address this. They seem to be focused on how many people are smelling smoke. My concern is not how many people in the complex are smelling smoke, but that myself and my family are smelling smoke in our apartment and it is affecting our health. They need to continue to address it with the residents.

  
  Regards,
  
  ***** *******

  Customer response

  03/12/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21378836
  
  I am rejecting this response because: 

  The company still refuses to address the issue of residents smoking in a smoke free community.
  
  Regards,
  
  ***** *******

  

  Business response

  03/14/2024

  This has to stop, as I stated back on March 7th-Ms. *******, as previously stated, we have contacted all neighbors, done walk throughs of their homes, submitted letters warning non-smoking property. We can't continue requesting walk throughs of apartment homes, as at some point it becomes harassment. Believe me if we could find the "alleged" violator we would address the violation directly. At this time, we have done all we can, until you can provide proof of exact violation we can't point blame when we don't have it.
  Please plan your move out as soon as possible.

  We will not continue to invade our residents privacy as we have found nothing to prove any smoking is happening in the apartments when we have completed a walk through. We would need proof to be able to move forward with any violation warnings.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩