ComplaintsforTide Dry Cleaners
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Complaint Details
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Initial Complaint
06/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
April 2022 took my sons Coach jacket in to have cleaned Spots were on the back of jacket Couple of days after they called to tell me they have to send jacket out to be cleaned and they will email me when it is ready for pickup Over a month passed I didn't hear anything from tide I called they said jacket wasn't cleaned I went to pickup jacket and I was charged The jacket didn't just have spots on the back It had new stains on the front(chocolate) I returned the jacket to TideBusiness response
07/12/2022
Hi Kristie,Thank you for forwarding the complaint to me. We have been in conversation with this customer for about a month. I have attached the correspondence between our Store Operations Manager and Ms. *** over that time. The coat in question has been at our Avon location awaiting pickup with the refund for the payment Ms. *** made.Please let me know if you have any questions or need any additional information.Thank you,Chip S******DMS Retail Enterprises, LLC | Tide Cleaners
Office: 833.467.1737 Ext: 1700 | Mobile: 303.653.5904
Email: csh*****@TDCcleveland.comCustomer response
07/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.We have resolved issueTide dry cleaners36000 Detroit RdAvon, OH 44011United StatesSent from my iPhone
Regards,
******* ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.