ComplaintsforJeff Wyler Springfield Toyota

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 15, at about 1:30pm, I was in route to work, near Columbus, and wanted air pressure in my Toyota 2021 Camry with about 36,000 miles. A young women ********* put air in the tires, and over loaded the upper right front tire, with 35 pressure pounds..it popped and burst on my right tire out the service center. She briefly apologized, when I turn the car back into the area and confronted this problem. A service man, removed the entire tire, and she followed him. She returned to me with a photo of the almost 5 inch new gnash and cut in my tire. The original tire purchased with this new Camry in June 2021. I am a senior citizen, vehicle is registered handicapped as I transport emergency and support insulin kits. This ********* demanded I pay for a NEW tire, and gave me a quote. I consulted Geico, local police, and was advised. My tire was utterly destroyed and damaged beyond use, at this dealer, and I was detained 2 hours, seeking resolution. There was no damage to the rim. I am attaching what I signed in diress, with harassment, to remove my vehicle with a donut, containing my insulin kits from the area at about 2:58pm. It was crucial I check the temperatures of my insulins and diabetic supplies. They demanded $251+ payment demanded for new tire. See document attached with my diress signature. A report by Tansky-Sawmill Toyota that services my vehicle in the Columbus area show the good condition of the tires prior to the gnash. Photoes are available.

  Business response

  10/28/2024

  I'm not sure how to respond on this.  Other than in no way shape or form will we be assisting this lady. She came in, never been here before and requested us put air in her tires because the tire light was on. Which we did. (for free) The lady pulls out of our dealership and turns to sharp off the road and hits a hole and blows her tire. Turns around takes a picture of the pot hole comes back in calls her insurance they won't pay for a tire so she requested that we put a new tire on free of charge. Once I obviously refused to she calls the police on us to try to file a complaint and get an officer on site the police tell her no and they will not be creating a report I had to threaten to call the police my self to her in order for them to escort her off our property. The lady finally agrees to let us put her spare tire on (for free) and leaves. I will not be helping this lady.
  

  Business response

  10/28/2024

  We will not be offering any assistance.  Ms Walker came in with low tire light, we aired up at no charge, she left.  As she was leaving hit a pot hole and the tire blew.  Her insurance declined assistance. She then calls the police to file a complaint and requested an office onsite. They declined.  She became very angry and argumentative, and we asked her to leave.
  

  Customer response

  11/08/2024

  There are no pot holes anywhere on this property. Here is a photo of the driveway area. 

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June of 2023 I was told I needed new tires. I purchased brand new tires. I went and bought new rims and was told that my alignment couldn't be done on the back wheels. I went back to Jeff wyler toyota in Springfield and was told I needed cam bolts and that they never told me about my alignment problem after paying them for the alignment. I went to a well known alignment shop in Springfield Ohio they put the bolts in for me and aligned my vehicle which is a 2009 Toyota Avalon limited with 164000 miles. After the alignment the car was pulling when driven the shop in Springfield told me my tires were bad . I Took my vehicle to a Toyota dealership in Dayton Ohio and they confirmed it. Three weeks after I had the tires replaced I had all my struts replaced at the toyota dealership in Springfield. I went back to Toyota in Springfield and complained about my tire issue after some discussion they refunded me 570.00 and it wasn't a pleasant discussion. After that I was noises going over bumps the alignment shop in Springfield told me it was a front strut and back strut took it back to Toyota in Springfield. The service manager took me on drive with a tester and told me it was a ball joint .Told me he would warranty out mu struts only if I fixed the ball joint and control arm and tie rod end on the passenger side. I chose to do both sides . I asked about my motor mounts are they going to be alright they said yes. I got my car back and the motor was jumping putting it in gear Toyota service manager and mechanic said it was normal I took the vehicle to two deffernt mechanics and they confirmed it. I called Toyota brands and explained my situation. Three weeks later they told me both the service manager and sales manager said they told me never to come back to thier dealership. I was never told that . They keep sending me emails and stuff in the mail trying to sell me car and service notices. I should have never went back after my first problem with them.

  Business response

  03/08/2024

  We have been above and beyond in our efforts to assist *** *****. We have reimbursed him for tires as well as performed services free of charge for him. Each time that *** ***** has visited he has left saying that he is satisfied with the services and products that we provided and that he is not asking for anything for free. We no longer believe this to be the case. In turn during previous visits from *** ***** he has created uncomfortable environments for other clients as well as employees. This is a place of business not a locker room. We appreciate *** ***** business but at this point we do not believe that he has the confidence in our dealership to service his vehicle to his complete satisfaction and have advised him to go elsewhere. 

  Customer response

  03/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:I was only reimbursed for half the price of bad tires they sold me.They never did any repairs on my vehicle for free.I wasnt satisfied with the repairs that's why I came back to complain. I was never told to go and have my vehicle done at another establishment. They say I was making clients and employees uncomfortable when I complained ,there wasn't no other clients around when I complained. Why would the employees feel uncomfortable it's thier job to handle these situations when they are in the wrong. Them saying this is not a locker room I don't know what their meaning behind that is I was always respectful when I was at thier establishment. They messed up my motor mounts when they did front end work on my vehicle and don't want to resolve the issue.lm not looking for anything for free I've paid thousands of dollars on repairs and services with this dealership. They still send me offers for services and to trade my vehicle in I know it's automated, but really if you told me to go somewhere else take me off your mailing list. I don't think this issue will get resolved because from what others have told me about this dealerships service department and the problems they have had with them. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had my vehicle (2014 Infiniti QX60) to the Jeff Wyler Toyota dealership for repairs 4 times over the course of the last year. They have been paid a total of $9414.39. I have attached both service invoices & a copy all the payments that have been made to them over the course of the last year. Note that this complaint involves both Jeff Wyler Toyota, Springfield & Jeff Wyler Nissan in Fairfield - both have had the vehicle over the past year for service. The frustration is that the vehicle still remains in disrepair. The CV axle seal is STILL leaking although they have had it 4 times! Attached is a picture of the CV axle seal, as it appears today. You can clearly see that there is a large gap in the seal that is causing this leak. I have been able to "catch" the leak on my garage floor - a picture also attached. It is also leaking on my exhaust system which causes a burning smell when the exhaust heats up. The other huge issue is that the last time it was there for repair (dropped off on 10/24/2023 and was not returned until 12/11/2023), the vehicle was filthy inside and out. The smell inside the vehicle was almost unbearable. I found standing water on the right front floor board & in my "sub floor" which ultimately caused mold spores on my floor and mat. I have attached pictures to document this as well. It took me days to dry out the vehicle and although the condition has improved, I can not get the smell out and the mold spores could potentially be causing me harm. I contacted them via email about the condition of the vehicle (both the axle seal and the mold/water) and they offered no explanation for either - their response was simply "sorry about the condition of your vehicle and will forward to our service managers". I have not heard anything since that last email as they have washed their hands of all, yet they have been paid almost $9500.00!! They need to be held accountable. More documentation is available if needed. Thanks!

  Business response

  03/08/2024

  We have been in contact with *** ******. From our understanding she has had some personal reasons for being able to bring the vehicle to us and allowing us to address the concerns. Our understanding is that *** ****** will brining the vehicle to us on 3/11/2024 to allow us to access the situation and come up with a gameplan.

  Customer response

  03/20/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I am requesting an update from Jeff Wyler Toyota.

  
  Sincerely,
  
  *** ******

  Business response

  03/21/2024

  Customers vehicle has been repaired at no charge to her.  We also have had the vehicle deatiled and cleaned.  Customer is aware of these repairs and is happy.  Her vehicle should be ready for pick up friday 3/22/2024.

• Initial Complaint

  05/03/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Purchased a Toyota Tacoma on 12/28/22. Was pressured into and sold a “paint protection” warranty for a total of $1,049. I reached out to the warranty company “Protective Asset Protection” on 5/2/23 and was informed this purchased policy is considered “cancellable” and I would have to reach out to the dealer. I contacted the finance department and was told the policy is not able to be cancelled/refunded. I am requesting a refund for the service I would like cancelled.

  Business response

  05/11/2023

  I have attached supporting documentation that will support that the client was not obligated to purchase the paint and fabric protection but was given the option which they chose to acccept.  There were multiple other coverages offered to this client and as you can see he did elect to decline those but did choose to accept the paint and fabric coverage.  Also attached is a complete copy of the coverage in question document PASI IPA PC 04-19 as shown at the bottom of each page. As referenced in section L, of the contract provided by Protective Asset Protection, for their Paint & Fabric Protection and Limited Warranty Contract, "This protection product and LImited Warranty in non-cacellable by you, (you being defined in Section A Definitions as the contract holder as named on the Registration Page or the person(s) to whome this protection product and limited warranty was properly transferred, and is non-refundable. The Protection Product applied to your vehicle is not removable.

  Our clients complete satisfaction is our number one priority. So in accordance with this I am going to issue the client a refund of the $1,049 out of curteousy and in good will, not obligation.  It is a shame that it had to get to this point and could not have been handled through a continued relationship of doing business together. I also believe that the product that was applied to the vehicle, that the client elected to take advatage of, did help increase the trade in value of the truck, or at least I sure hope that it did, since the dealership that it was traded into is now listing the vehicle for almost $4,000 over the trucks original MSRP. 

  Client will recieve a check in the mail within 7-10 business days at the address we have on file. 

  Customer response

  05/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I worked with this car dealership to purchase a truck, details and terms were worked out. They ran my credit at many banks to get a loan secured, I was told the vehicle was going to be held and I was going to test drive and sign the paperwork. I live approx. 6 hours away therefor I told the salesman I will be there Saturday 04-08-23. Deal all but done and they secured my loan, then I receive a text that they sold this truck to another person! So my major concern is that they ran my credit, literally dropping the score 37 points and they go and sell it to another party even though we had a deal and I was told they would hold the vehicle until this Saturday when I could make my way to the dealer? This isn’t how good business is done, they have just played a game but my credit isn’t something that should be affected by their poor business practices. I believe they should see that my credit is restored as if they never pulled a report against it. Thank you, *** *******

  Business response

  04/25/2023

  We recieved a credit application from Mr. ***** ******* electronically through our website on 4/3/2023.  All electronic applications have given the dealership permission to pull a clients credit as that is their request by submitting the information.  It is Jeff Wyler company policy that no pre owned vehicle will be held by deposit or credit approval, to many times we have missed opportunities to sell vehicles to other clients while holding for clients who then do not end up purchasing the vehicle we had held for them.  Our pre owned vehicles are sold the the first clients to arrive at the dealership and agree to purchase the vehicle.  This was told to Mr. ******* from the start of communication with his sales specialist.  Mr. ******* did not wish to schedule a drive from Wisconsin without knowing if he would be approved and what his monthly payment would be. Mr. ******* was also trading in a truck that we had never seen or test drove and we explained also that we could not guarantee a trade value until we had the opportunity to physically inspect his truck so therefore none of the figures we could show him we guaranteed either and we encouraged Mr. ******* to get to the dealership as soon as he could if thids is the truck he really wanted to buy. We also explained that any approval may change based on the actual cash value of his trade in once inspected.  Mr. ******* continued to request that we show him what his payments would be and what his interest rate would be, we obliged and used a non guaranteed # for his trade in and gave Mr. ******* monthly investment options to choose from based on his credit. There was still an understanding that this truck could sell at any time. Mr. ******* chose an option that worked best for him and we submitted the deal for approval. Mr ******* was approved for the truck and was told what his APR will be. We then went several hours and through the night without hearing back from Mr. *******, at opening time the next day we had a client standing in our showroom who had everything he needed to purchase to the truck and agreed to purchase the truck that Mr. ******* was interested in. We sold the truck as per Jeff Wyler policy that a pre owned vehicle will be sold to the client that is present and able to buy the truck. 

  Customer response

  04/25/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  They are just making up events and the accuracy isn’t close to what ***** the salesman I dealt with was communicating to me. It was told to me along with a text message to prove this. I WAS TOLD THE TRUCK WOULD BE HELD FOR ME! They are a greasy dealership and they don’t care about an individual, only that they move vehicles off of their lot. I demand they do what it takes to make my credit not reflect the hard inquiries that have affected my score. 

  
  Sincerely,
  
  *** *******

  Business response

  05/02/2023

  When Mr. ******* submitte his credit application online the day of 4/3/2023 at 2:09 PM he gave full consent to the dealership for his credit to pulled and submitted for approval of a loan. Mr. ******* will need to contact the credit bureaus directly to request that the inquiries be removed, nobody is able to do that on his behalf. 

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought vehicle back in September 2022 after only having a month had to take back for driver side strut to be replaced and brakes and rotors and now after only having five months needs over $2000 in parts and labor through Jeff Wyler but for us buying parts over $500 plus paying $250 for work to be done

  Business response

  02/23/2023

  ********,

  Good afternoon, thank you for getting back with me.  Mrs. ******* purchased a 2012 Kia Sorento with 123,276 miles on September 19,2022. Due to the miles on this vehicle the FTC Buyers Guide displayed on the vehicle and signed by Mrs. ******* clearly stated the vehicle was sold “As Is” and defines “As Is” as “The dealer does not provide a warranty for any repairs after the sale”.  Our Buyers Guide also discloses that any client interested in any pre owned vehicle has the right to “ask the dealer if your mechanic can inspect the vehicle on or off the lot” which we do not ever have a problem allowing.  That same Buyers Guide also clearly shows that a Service Contract was available for an extra charge on that vehicle and Mrs. ******* DID elect to purchase this extra coverage. The coverage provided by our third party vendor Alpha Warranty services is exclusionary coverage and does not cover all components of the vehicle.

   

  On 10/17/2022 the vehicle was brought back here because of some issues the client was experiencing with the vehicle. At this time with it being less than 30 days after the client had purchased the vehicle we chose to repair this vehicle under terms of “good will” which means the client was aware that we were not obligated to make this repair and that we issue no warranty on such repair.

   

  On 1/31/2023 our sales associate received a call from Mrs. ******* that she was having some more concerns with her vehicle. We assisted getting her an appointment with our service department to have the issue diagnosed.  The issue was diagnosed and determined to be a different issue than the one we had previously taken care of, a claim was submitted the Alpha Warranty Services. This claim was denied because the part needing repaired was not a covered component.  We explained that at this point the vehicle has been under her ownership for four months and that we would not be taken care of this issue for her at this time under our “good will” and she was provided a quote by the service department that she could choose to pay them to repair the vehicle. She was not happy with the quote and voiced her frustration to her sales associate. The sales associate relayed her displeasure to the sales department. The sales department was prepared to assist her with the cost of the repair however before she would allow the sales department to discuss that she threatened legal action as well critical online reviews. The threat of legal action halted our desire to move forward deciding that based on her desire to pursue that route that we would let the attorneys figure it out.

   

  If you have any other questions please just let me know.

   

   

  **** *******

  General Sales Coach

  Jeff Wyler Toyota of Springfield

  Customer response

  02/23/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Nobody from the sales teams offered to do anything so that is a straight lie… ****** from the sales team said there was nothing they could do
  Sincerely,
  
  ****** *******

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