7 Customer Reviews
Review from Carol H
5 stars05/01/2024
Soft-Lite windows were installed in my home in 2004. Never had a problem or issue until now when one of the window parts cracked. I contacted their corporate office, and ****** has been helping me obtain this part. She not only obtained the part for me, but communicated by E-Mail every step of the way letting me know what was going on. I highly recommend these windows and the excellent ***************** **************
SoftLite Windows & Doors Response
05/02/2024
*****, thank you for taking the time to acknowledge ****** for her exceptional customer service. The whole **********************] team is grinning from ear to ear at your review. Well be sure to pass along your compliments!Review from DIETMAR S
5 stars03/04/2024
Soft -Lite,was a pleasure to deal with.I bought my Windows 24 years ago and over the time some parts broke and i contacted Soft-Lite a few weeks ago to get some replacement parts.The claims department contacted me and I gave them the info about the parts I needed and they shipped everything immediately.Wonderful customer service.Thanks again,*************************SoftLite Windows & Doors Response
05/02/2024
Hi *******! Were so glad that our customer service department met your needs. Thank you for your kind words and continued support of the SoftLite team!Review from Susan C
5 stars11/10/2023
My original SoftLite windows were installed more than 10 years ago and earlier this Spring I noticed that 2 out of 22 appeared foggy and had failed. I phoned the company in early August and was greeted by friendly and knowledgeable women (I placed multiple calls with multiple questions) who walked me through the warranty replacement glass process. They were careful to explain that the warranty is for replacement glass only, not the entire window or shipping. Accepting those parameters, I provided the required information, uploaded my photos and they were quickly reviewed and approved. I received a quote on 8/31/23. I approved the quote and two securely packed boxes of replacement glass arrived via UPS on 9/16/23, as estimated. I found dealing with SoftLite to be stress free. I was fortunate to have my original installer complete the process even though he recently sold his business!SoftLite Windows & Doors Response
11/14/2023
Thank you for your 5-star review of our customer service crew, *****! Were overjoyed that we were able to address your needs and provide you with the stellar experience you deserve. SoftLite Windows appreciates your positive feedback!Review from Kathy A
5 stars10/14/2023
Outstanding product!!!We purchased our windows 10 yrs ago and not one issue!! These are the best windows. After the company that we purchased them from went out of business we thought we were without a warranty as promised. The company that took over for them did not honor the previous companies warranty but sent me directly to Softlite to resolve my problem.Softlite customer service is the Greatest! They sent the parts we needed and videos on how to repair our window. They are Outstanding. I had the parts within days of submitting my warranty request (which was a simple process). They stand behind their product and I must say it again, OUTSTANDING!!These are the best windows, easy maintenance and beautiful.Customer service is SUPERB!Review from Paul D
5 stars09/21/2023
Fantastic Company! when they tell you guaranteed for life they mean it! We just had hardware repairs made to 10-12 windows, half of which were 18 years old, other half 23 years old. no questions asked... *****; our field service rep went above/beyond to insure not only that was all in perfect working order before he left, but also that both my wife and I would be able to confidently take care of any future minor repairs ourselves!SoftLite Windows & Doors Response
09/22/2023
Thank you for taking the time to share your positive experience with our products and services ****. SoftLite is thrilled to hear that it exceeded your expectations and appreciates your business! We hope to keep impressing you!Review from Donald G D
1 star01/02/2023
I bought some windows from ********* LLC when I was an employee of the company,they gave a Life time warranty for them. But when needed my Windows repaired or replace with new sages I was told they no longer honor my warranty. So if I was you dont buy there windows. I still cant get my windows replace or repaired.SoftLite Windows & Doors Response
01/03/2023
Hello ********************, We do not have a record of a warranty claim submitted with the original warranty number for the products in question. Our office will reach out to the email address provided to discuss further.SoftLite Windows & Doors Response
03/22/2023
******************** submitted a warranty claim that was addressed and fully resolved with a site visit on 2/16/23.Review from debbie l
1 star08/04/2022
Our windows were finally installed after one-year of waiting due to pandemic issues with the manufacturer and installer. After installation, we are not happy with the quality of the windows.Sliders are not secured, nor is the ** protection what we expected. Sound quality is very poor as well. Their solution was to replace the main living room window with triple pane and have another company install window filming. Our original build windows (50+ year old) were better. Very disappointed. Looking at other 'named' brands to replace the living room window.SoftLite Windows & Doors Response
08/26/2022
I am very sorry that you have incurred a delay due to the pandemic circumstances. The company that you purchased from should be your first point of contact for warranty service, but we are always willing to help in any way that we can. Without a SoftLite warranty number, I am not able to effectively help you with your circumstances. Please contact my office so that we can discuss. **************
Customer Review Rating
Average of 7 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.