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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I want your guidance on filing a complaint with Ed's Heating and Cooling. They came to fix a leak from my air conditioner. Charged me $510.85. Still leaking. Called them back the next day because it was leaking more AFTER they worked on it. Told me I'd have to pay another $1,100 to HOPEFULLY fix the problem. I didn't want to give them any more money since they hadn't done anything the first time! They made me pay them even though they had done NOTHING to fix the problem. Their trip charge is supposedly $120. THAT is what I should have paid. I called another Heading and Air company (Integrity Heating and Air) they came out fixed the problem in no time for $340 and I am grateful for that because I had water EVERYWHERE from Ed's Heating and Cooling. I believe they owe Me $390.85. I want to make a complaint against Ed's Heating and Cooling located in **** ****. Please advise me how I can do that. Thank you, ********* *****
Business response
09/07/2023
********* *****
**** *** **** *** **** *********** ** *****
Dear ********* *****:
Thank you for sharing your feedback with the Better Business Bureau. We’re sorry to hear that you had a frustrating experience with us and appreciate you bringing the issue to our attention.
After looking into the issue, we are refunding the full amount charged $510.85. We strive to provide great service and we’re sorry to hear this was not met during your interaction with our business.
Please know that we deeply care about our customers as we offer solutions to resolve a system’s malfunction. It is good to hear that your leak has been fixed. Different factors can cause a system to fail and proper installation and maintenance is key.
Your business means a lot to us and we’d like the opportunity to investigate your feedback. You may reach us at *************************************. You have our commitment to improve the way we serve every customer.
Sincerely,
***** ******** *******, President
Ed’s Heating Cooling Plumbing Electric
Customer response
09/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *****
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.