ComplaintsforSubway
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Complaint Details
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Initial Complaint
08/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was shopping for back to school and decided to get lunch for myself and my 2 kids. They completely ripped us off. Our whole meal was little more than bread. I have filed 2 customer complaints through their website and have yet to hear back from them. I had to end up feeding my kids again because they were still hungry. When I questioned them they told me this is what you get on the sandwich. I did take a picture while they were making it after I had asked about how little they were putting on them. I got 4 slices of meat on a 12 inch flatbread and you used to get 8. My daughter also got half the usual meat. Both subs are in the pictures.Business response
09/18/2024
I have contacted the customer and will be mailing her free tickets to replace her subs and a couple extra for her troubles.
Just a quick note..... This said it was my second notice and I never received the first one.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.