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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Terrible work. They keep saying they will fix and never do. The guys started fighting each other when they were working on my fence. Found out they broke 2 of my irrigation heads. They messed my garden bed and never put them back, and there excuse was the job already took too long than anticipated. The material they used was not even 2x4 to hold the panel as i had before. Fence not level, gates are cheaply made using the same fence panels with added strip of wood, so bad that the wind open the gate and my dog got out. They put the posts and the fence panels and gate the same day because the owner started rushing them to finish and he didn't want me to talk to them to fix the issues and his excuse was that I am distracting them. And now I ended up with a fence at the house that I live in that no one will fix and other company saying to fix it they need to put a whole new fence as the material used is absolutely junk besides the posts but they cannot use because most of them are not level.
Business response
04/20/2023
[BBB Transcription via Phone]
Will call the consumer.
Customer response
04/28/2023
Complaint: ********
The company owner called and said they will come out and address my issues and fix what needs to be done. I will be ok with that. Waiting on them to take care of it. Once they do I will close this complaint.So just to be clear, it's not that I do not accept the company's response, I'm just waiting on the issue to be resolved.
Sincerely,
****** *******
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.