ComplaintsforErie Construction Mid-West, LLC

Roofing Contractors

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Initial Complaint
10/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company came to estimate the roof work. They sell over-priced materials and services and fool the customers with the warranty and quality service they promise. The cost of the roof is tripled which does not worth the money. **** runs customers' credit with multiple lenders without a full disclosure. They never explain to the customer that they will take the property as collateral and put a lien on the property. They put the customers in debt with tripled prices and even can turn people homeless because they put a lien on their personal property with unreasonably high cost of repairs. It is a very unreliable, dishonest company that scams people. When the application with **** is canceled, they don't notify the lender, and the customer gets harrassed by the lender to proceed with the loan that never was finalized. Had a very bad experience with ***** ********* from **** who has zero honesty and no professional conduct.
Business response
10/14/2024
Erie Home apologies for any inconvenience this may have caused. Erie Home has cancelled the project.
Initial Complaint
10/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Tha date of this Transaction is April 6, 2024 I applied for a ***** from My Florida Safe.I hired Erie Construction Company to put a new roof on my house, with the stipulation that My Florida Safe required an (SWR) Secondary WATER RESISTANCE BARRIER TO COVER THE WHOLE ROOF. to qualify for the *****.The assured me that this would be done.This was not done.!!!I presented the My Florida Mitigation Inspection Report. ***. *** was identified in the report.THE COMPANY IS REFUSING TO RECTIFY THIS MATTER !!
Business response
10/14/2024
Erie Home apologizes for any inconvenience this may have caused. Erie Home has reached out to the My Florida Safe program but has not received a call back due to the hurricane. Erie Home did in fact install the correct underlayment per the code.
Customer response
10/14/2024

Complaint: 22367791

I am rejecting this response because:
Still awaiting to hear from My Florida Inspection Mitigation Report. According to the Mitigation report the Water Resistance Barrier must be all over the roof to qualify for the My Florida Grant ************* is what I explained to the roofing contractor before, during and while the work was being done. The Contractor I sured me that it would be done!!!
This is the reason I hired this company and paid approx. $33,000.00. for the warranty and product to be installed by My Florida standards.. I could have easily paid 8 to $10,000.00 for a roof!!!!

Sincerely,

******* ******* Jr
Business response
10/23/2024
Erie Home has made multiple efforts to contact the My Florida Safe Program to address the customer's concerns. Unfortunately, we have not yet received a response from the program despite our continued attempts. We understand the importance of the program for our customers and remain committed to assisting in any way we can.
That said, we would like to reassure the customer that ********************** installed the roof in strict accordance with the contract specifications and all applicable building codes. Our team takes great pride in ensuring that every project meets the highest industry standards, including adherence to local regulations and requirements.
We understand the customers desire to qualify for the My Florida Safe Program and are willing to provide any necessary documentation or clarification to facilitate the process. Our priority is to ensure that the customer is satisfied not only with the quality of the work but also with the steps taken to meet all relevant guidelines.
Customer response
10/24/2024

Complaint: 22367791

I am rejecting this response because:

Sincerely,

******* ******* **
Initial Complaint
09/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
April 12 Erie began work on encapsulation of the crawlspace at our home, ****************************************. They cleaned up the debris in the crawl space and installed the Humidex air circulation unit to seal and waterproof the area. The unit installed was supposed to reduce the humidity by drawing out the damp air.The monitor to the unit did not register below 90 per cent humidity for weeks before we called and asked them to send someone out and inspect the installation for a probable cause. We called 3 or 4 times after that until finally the *** told me to call the manufacturer of the Humidex. Upon speaking with them, they determined 2 floor vents had not been installed. The crew was unaware that the vents should have been installed. We also did not receive any paperwork nor instruction manuals which the manufacturer provided. With that established the manufacturer felt the need to send a training team to ****. Erie then sent a crew to our home out to install the floor vents. I have spoken with thr district manager, ******* at length about the installation issues and he first said it was left up to the customer (which we were not asked if we wanted the floor vents) then changed his story to say the crew was on a need to know basis and had not been told about installing the vents. I found in dealing with *******, that his story would change and I didnt find to be credible. He refused any refund as the work had been completed. I was looking for a refund because I had to basically find out how to install the unit and let them know it had not been done correctly.
Business response
09/23/2024
Erie Home apologizes for any inconvenience this may have caused. Erie Home will be out to the home tomorrow 9/24 to address some concerns.
Initial Complaint
09/09/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The salesman spent a couple of hours here convincing us that Erie Home was a reputable company that used only company-employed workers who were factory-trained and would only use Erie Metal Roofs material. I was promised I would have two weeks before the installation manager called to schedule the job. He failed to tell me that I already had ridge vents and didn't need to replace them. All I needed was the installation of an attic fan. Two young men in a private car drove up a few days later and sat in their car. They eventually produced paperwork with a list of things they were to do. They didn't speak English, so communication was abysmal. Eventually, the "manager " arrived and said he would return with papers for me to sign later. He came back in a hurry and said he would send pictures. That's the last I saw of anyone. In my mind, they robbed me of $6000. I'm disabled and can't even get on the roof to see what damage they did. I called their ************** And they had me contact a person in ******* who told me "once I signed the paper, they had me".
Business response
09/20/2024
Erie Home apologizes for any inconvenience this may have caused. Erie Home has came to a mutual agreement with the customer.
Initial Complaint
09/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Our roof was replaced by Erie Home on 6/5/24 to 6/6/24 and the new venting was inadequate to keep the attic no more than 10 degrees above ambient as promised, in fact it was as much as 40 degrees above ambient. They agreed to fix the problem and amended the contract on 6/25/24 to add a roof exhaust fan but are not coming back out to get the corrections made. They do not return calls and the last communication I received was on 8/7/24 saying the new fan was due in on 8/16/24. I asked for them to call if that was delayed but I have gotten no calls and it’s now 9/5/24. The attic has been hotter than it should be all summer resulting in having to run our AC more than we should. Often it is still too warm in our master bedroom which is directly below the poorly vented attic area.
Business response
09/17/2024
Erie Home apologies for any inconvenience for the delay. Erie Home has came out and installed the solar fan.
Customer response
09/17/2024

Complaint: ********

I am rejecting this response because:
I would like some reimbursement for the trouble and cooling cost associated with the poor initial design and nearly 3 month delay during the hottest part of the summer while waiting for correction. I am partially satisfied that at least the exhaust fan was installed last week.
Sincerely,

****** ********
Business response
09/26/2024
Erie Home has came to a mutual agreement with the customer.
Initial Complaint
09/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 03/28/24 I finished signing all contract documents for the replacement of my roof due to wind damage. An official itemized estimate was not provided at time of the contracts being signed. A few days prior to the repair, i requested detailed photos be taken of the repair in progress and showing the decking on the front and back of the home to help support a supplement payout from my insurance. The project manager stated he would come out to the job and make sure the photos were taken. On 04/05/24 the replacement was completed, the project manager never arrived to take the requested photos but a different roofer was taking photos throughout the repair. After the repair was completed, I requested a copy of the photos taken and an itemized invoice to show what exactly I paid for and the cost of the materials/labor. For months I would not receive a response to my inquiry. I was then told that the project manager that was supposed to have come out to the job, left the company days before installation. I later also discovered that the regional manager who had made promises to me to provide the requested items was also no longer with the company. I am being told that I am not allowed to receive any kind of an itemized invoice showing any pricing information and the photos that were taken during the installation cannot be provided either. This information is necessary for me to receive an accurate payout from my insurance company for the damages to my roof. I paid Erie over $45,000 and I am now in a financial situation without these documents to help acquire the proper insurance claim payout. Insurance cannot properly reimburse me without knowing pricing points and won't pay me for the back half of the house without visual photos or documentation to show that the back half was replaced. It has been 5 months of constant calls and emails and still no resolution. All they've given is a hand scribbled initial estimate with barely any information on it.
Business response
09/17/2024
Erie Home apologizes for any inconvenience this may have caused. Please note that Erie Home does not provide a fully itemized breakdown, as our quote is comprehensive and all-encompassing. However, we will be emailing the customer an insurance form that contains all relevant roofing-related information for their records. Additionally, Erie Home sent all project-related photos to the customer last month for their review.
Should you have any further questions or require additional clarification, please don't hesitate to reach out.
Initial Complaint
08/30/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Got roof completed on 6/12/2024. Job number *********** Financed amount $18,517.05 included fascia. Upon completion of roof, we were informed that the fascia could not be replaced without damaging the trim, so we would receive a refund of $760 within 5-8 weeks. We never received the refund and have called multiple times and each time with the same answer of we don't know someone will call you within two days. It has been multiple weeks of calling and receiving this promise of a call back and nobody has yet to be able to call me back or even give me an answer of where my refund is.
Business response
09/10/2024
Erie Home apologizes for any inconvenience this may have caused. Erie Home mailed out the check on 9/6.
Customer response
09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********** *****
Initial Complaint
08/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Last year we bought a new roof with the company. We asked about the warranty and feel it was greatly misrepresented. We paid a large amount for our roof under the pretense that the roof was under warranty against any issues and to just call them if there was an issue with the roof. We asked specifically about the limitations of the warranty and were informed it was covered for weather and anything under the warranty. This included them coming out for 10 years to address issues-covered, though the shingles had much longer warranty. We agreed to an expensive $30,000 roof only because of the warranty(advertised and voiced to us, thinking that it would be beneficial if something were to happen. We contacted the company after the hail storms and they informed us that the roof was not covered by any act of God. We are a one income family and would not have agreed to a roof this expensive if the salesmen didn't pressure us into signing after assuring us the roof would be covered. Our insurance company is providing us funds for a new roof, due to all the hail damage, but that means we just spend $30,000 for a 1 year roof. I feel hurt and lied to that they would come in, engage with our children, and tell us this HUGE lie that is now costing a ton of money for nothing. Money that we could have used for so many things for our family is just taken by their deceit. Overly priced for a roof with what they are saying is covered. Upon finding out they will come out and fix it if we paid them for all, this is not okay.
Business response
09/11/2024
Erie Home apologizes for any inconvenience this may have caused. Erie Home is actively working towards a resolution with the customer and customers insurance.
Customer response
09/17/2024

Complaint: ********

I am rejecting this response because:
We were told they would get something set up with the insurance company and call us back. We have yet to hear anything back and another company is stepping forward to complete work. Disappointed with how this company has handled our issue.

Sincerely,

*********** And *** ******
Business response
09/26/2024
Erie Home did contact the insurance company and provided the documentation request. However, the customer had already contacted another company and paid a down payment.
Customer response
09/28/2024

Complaint: ********

I am rejecting this response because:
The company did reach out to the insurance company, but the insurance company expressed they were not going to give any more money for a roof because the amount Erie wanted to get for it was too high. We had not heard from the company about what was happening with the insurance company until I made a response to BBB. The company did attempt to find a way to fix the problem, but it wouldn't have worked based on the amount they talked with the insurance company. Overall not satisfied with this company. They didn't want to help until a BBB complaint was made, which was too little too late.

Sincerely,

*********** And *** ******
Business response
10/09/2024
We sincerely apologize for any frustration you experienced during your interactions with us. It was never our intention to cause any delays or communication gaps regarding your insurance claim. While we did attempt to work with your insurance company, we understand that the outcome did not meet your expectations, and we regret that our efforts fell short. Your experience does not reflect the level of service we strive to provide, and we are committed to improving our communication process moving forward. We understand that the resolution was not satisfactory, and we appreciate you bringing this to our attention through the BBB.
Customer response
10/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as much as it can.

Sincerely,

*********** And *** ******
Initial Complaint
08/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
September 2023 Erie Home took our metal roof off and put asphault fiberglass shingles on along with underlayment. In April of 2024 we had become aware that there are depressions in different areas of the roof. When you walk on it you can feel a giving below your feet. We contacted them and they came out to look at the roof. They said they would have someone else come out . That person came out and saw some shingles that weren't adhered and told us to give it a month to see that they do. We called them again about the depressions and we were told after July fourth holiday they would come out and address the problem. I have called them a few times in August and have not gotten any answers from them.They told me in the beginning after looking in the attic and assessing it, that they could replace our metal roof with the asphault fiberglass. I had concerns for the difference in material and they assured me that it wouldn't be a problem. With the weather we get here we want the roof to be able to hold up against it.
Business response
09/10/2024
Erie Home apologizes for any inconvenience this may have caused. Erie Home will be out to the home on 9/13 to rectify the concerns.
Initial Complaint
08/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
5/16/2024 I reached out to ERIE HOME to have my basement waterproofed. The salesman came out and sold me the job on false promises. A few that was promised was a new dedicated circuit be ran, After the install i was told that ERIE HOME doesn't do that. Another was that my old sump put would be DEMO'd and filled in since they were making a new one. Never done and they refuse to do it now. The only excuse i got from ******* ***** (a install manager) was "We run into this issue a number of times where sales over promises on things that's outside of our line of work. However there were changes made overhead that should fix these issues moving forward." When they came to do the work, they damaged some of my HVAC ducts, that was resolved only after weeks to get them out there. They also took property from the house by mistake, which also took WEEKS to get replaced. The Sump pump wasn't installed correct or working properly, the Dehumidifier wasn't installed correct or working properly, The tape on the walls was falling off and frankly still won't stick to this day (probably due to the high humidity), They left garbage including leftover lunch and a dirty shirt that was hung on a water line in my basement... Now, the ongoing issue I'm having is that the humidity in my basement has NEVER gone below 85% and sticks at 90% almost all the time. My basement is still wet in areas and seeping water in areas. I have made so many complaints and phone calls but can never get in contact with someone who will fix my problem. I've been told everything from Forman quit... to busy... Install manager quit... "Installation manager won't answer so i left a message with the regional manager" who still won't call me back. Its been almost three months since i started complaining about the wet basement. I waited initially because i was told it could take a little extra time for the concrete to dry and thats why it was still wet.. Hopefully this can get their attention and they'll call me back.
Business response
09/04/2024
Erie Home apologizes for any inconvenience this may have caused. Erie Home came out reboot the humidex and addressed the other concerns the customer had. Erie Home is in contact with the customer to confirm the changes made have resolved the issues.
Customer response
09/14/2024

Complaint: ********

I am rejecting this response because:
Erie came out and reset the humidex. They also relocated the controller upstairs (which was required by the installation manual in the first place). It was originally installed in the basement next to the humidex, this was the incorrect installation. I have been monitoring the levels and the humidity is still high and won’t turn off the Humidex from its higher fan setting. I have talked with Humidex and tried to diagnose the issue. After talking with Humidex and reading over the installation manual, I found multiple issues with the installation from Erie. Most concerning was that the height of the Humidex is to be installed no greater than 6 inches from the floor. Mine was installed 11” from the floor by Erie. Humidex stated to me that this could be a big cause of the high humidity issue. I also ran through a few other things with Humidex that showed improper installation per the installation manual. I would have relayed this all to Erie, but they never reached up to me after they came out and just reset the unit. I was told when they left that they would follow-up since I am still having wet floor and humidity issues. There was no follow-up contact from Erie. In conclusion to this, I found out the Humidex was improperly installed, basement is still wet in areas, humidity is still over 80% consistently and Erie has made no attempt to follow-up on these issues like they have stated.

Sincerely,

***** ******
Business response
09/25/2024
Erie Home went out to the home today and will be actively working to address the concerns.

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ComplaintsforErie Construction Mid-West, LLC

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