Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with them several months ago, I never got my products. They don't answer the phone, they don't return emails. I'm not even sure at this point if they're even open, but they're taking your money for sure. If their business is still open, probably the worse customer service ever. Beware! Possibly a scam.Initial Complaint
06/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I placed an order with spin zone global on Feb. 8, 2022 and was charged for this item. Thanks for using SpinZone Global. Order Information Order number: ****** **Order date: 2/8/2022 Billing address: ******* ******* ******************* ************ *** * ******** ** ********** ** ***** ** Shipping To: ******* ******* Shipping Method: **** - Priority Mail Order Summary QTY PRICE Treadmill Stand Height: Short - 2" Choose ONE per treadmill: Black Additional Cozy: No Thank You Product ID: ************** * $42.95 Subtotal: $42.95 Discount: $0.00 Shipping: $11.75 Sales Tax: $0.00 Total: $54.70 I never received the item. I tried calling numerous times and can't get through and all their extensions state that the mailbox is full and unable to take any messages. I have tried emailing them numerous times also and my emails are always not delivered This message was created automatically by the mail system (*********). A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: >>> *************************** (while not connected): *** ***** [internal] exceeded max time without delivery ------ This is a copy of the headers of the original message. ------ Return-Path:Initial Complaint
05/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I paid $291.68 for a variety of glider items and accessories on 6/22/2021. I understand delays, but it's been 11 months. I no longer want these items as I have given up on their products coming. I would like my money back. I tried calling and texting and emailing and posting on their ********, to no avail. I have bought other products now, since it was going to partially be a Christmas gift.Initial Complaint
02/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order in Dec 17 2020 for $118.00 for my gliders excersice toys. Contacted them numerous times by phone left messagescs, sent emails and not one time have they made any attempt to respond!!! I just called every voice mail box the have it is Feb 05 2022 all voice mails are full!!! The animals need these toys for their health ! I read it was up to 14 days for shipping and that's all I seen ! I really need these toys but at this point just give me a refund and I will buy else where it make them myself!!! I would say horrible customer service but truth is there us abso!th No Customer Service at All .Customer response
02/22/2022
So what happens if they don't respond ?? I have also sent several messages through Facebook even this morning and still no response. My gliders really need these exercise toys or I need my money back to purchase have the toys somewhere else. Thank you for your help. My kids have waited over 2 months fir these toys so they can play with the gliders. 118.00 is alot of money for pet toys at Christmas time but these are nit just toys the gliders need these as an essential to their health and exercise. They pretty much have to stay in their cage most of the time with out these toys! It's sad ths company knows how sensitive these Lil exotic pets are a d the care they require and they are o e of the only companies that make these toys fir them. From the reviews it looks like they take advantage of that. Thank you againCustomer response
03/02/2022
***Document Attached***
See Attachment/File: ********************************Customer response
03/15/2022
From: ******* ****** <************************>
Date: Tue, Mar 15, 2022 at 10:00 AM
Subject: Case #******* please correct my phone number *** *** ****
To: Better Business Bureau <*************************>Bb
Hi I wanted to send you what spin one has lusted for shipping time on their web page 14 to 21 days for shipping time I ordered on Dec 18th. It is very misleading . I understand it takes time to make these toys but they will not respond at all to even updated customers on the status of orders. They are one if the only companies who make these special toys. I originally requested refund but really I would just like the items I ordered my gliders cream my need these items. Have you heard anything from spin one ? Thank YouInitial Complaint
02/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a wheel on December 17, 2021. I never got an email confirmation, and my payment was processed/funds were withdrawn immediately. My account shows the order, but no update or if it's even being processed. It's been 7 weeks and still nothing. They're not responding to my messages either. I would like some help with this problem, please.Initial Complaint
01/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order through spin zone on 7/24/21 (order # ********) and have yet to receive any updates on the status of my order. I have placed 3 customer support requests through their website, emailed multiple times, and repeatedly tried calling the company number with no response. I even tried to directly contact the company owner through Facebook, but again, no response. I feel like there is nothing more I can do to attempt to initiate contact - I've waited nearly 6 months for my order and would like for it to be shipped immediately, or receive a full refund.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.