ComplaintsforWaterwatch LLC
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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Our water bill was around $60 on average for years until May (2023) then suddenly jumped to +$325.60 then back to $102 in June. Some neighbors we've checked with also confirmed the same hike. Upon complain, the apartment complex administration said that we were not being accurately charged all these years because the metrage equipment was deficient. To us, it is clearly abusive overcharging tactics. We need help please. Best regards, *******Business response
07/27/2023
Unfortunately, due to issues beyond our control, the system was down for a few months.The internet platform was shut down, forcing us to get a new system installed. Your history for months ranged from more than $90.00 to $125.
Leading up to the system breakdown, it dipped a little to $60 for a couple months. During the shut down we were forced to estimate. The system estimated based on your $60, instead of your more normal of $90-$120.That caused a lot a back charges because you were probably back to using a lot more.
We apologize for the issue, but it was truly unavoidable.I will talk to management regarding a payment plan or reduction.
Customer response
07/28/2023
This bills is not right
if there have problems is not are problems
so they put her problem on customers to be paid NO ? By customer is not right!
is not a customer affaire
so is not true
Business response
08/06/2023
please attach a picture of your meterCustomer response
08/07/2023
I try send the picture
the system rejected
Better Business Bureau:
Ok I send picture of my mètre thanks
I accept the business's response to resolve this complaint.
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Contact Information
Business hours
Today,8:00 AM - 4:00 PM
| MMonday | 8:00 AM - 4:00 PM |
|---|---|
| TTuesday | 8:00 AM - 4:00 PM |
| WWednesday | 8:00 AM - 4:00 PM |
| ThThursday | 8:00 AM - 4:00 PM |
| FFriday | 8:00 AM - 2:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.