We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Premier Bank has 104 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Premier Bank

              275 W Federal St Youngstown, OH 44503-1200

              BBB Accredited Business

            • Premier Bank

              650 E State St Salem, OH 44460-2935

              BBB Accredited Business

            • Premier Bank

              202 S Main St Poland, OH 44514-2025

              BBB Accredited Business

            • Premier Bank

              29 N Broad St Canfield, OH 44406-1136

              BBB Accredited Business

            • Premier Bank

              2996 Mccartney Rd Youngstown, OH 44505-5022

              BBB Accredited Business

            Business ProfilePremier Bank

            Bank
            Multi Location Business
            BBB accredited business

            Contact Information

            275 W Federal St

            Youngstown, OH 44503-1200

            Get Directions
            Visit Website
            (330) 742-0500

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.89/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/12/2003

            Years in Business: 136

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Premier Bank is a full-service community bank conveniently located throughout Ohio, Indiana, Michigan and Pennsylvania. Offering personalized service and a comprehensive range of financial solutions for consumers and commercial businesses, Premier Bank remains locally focused to understand our customers’ needs while growing our ability to offer better resources that serve you. Our customers and employees and the communities we serve drive us to be the best we can be – Premier in every sense of the word. It’s from them that we find our purpose, our energy, our inspiration.

            Products & Services

            Loans, Financing, Checking accounts, Savings Accounts, Mortgages, Insurance

            Business Details

            This is a multi-location business.

            Find a Location

            Premier Bank has 104 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Premier Bank

                275 W Federal St Youngstown, OH 44503-1200

                BBB Accredited Business

              • Premier Bank

                650 E State St Salem, OH 44460-2935

                BBB Accredited Business

              • Premier Bank

                202 S Main St Poland, OH 44514-2025

                BBB Accredited Business

              • Premier Bank

                29 N Broad St Canfield, OH 44406-1136

                BBB Accredited Business

              • Premier Bank

                2996 Mccartney Rd Youngstown, OH 44505-5022

                BBB Accredited Business
              Location of This Business
              275 W Federal St, Youngstown, OH 44503-1200
              BBB File Opened:
              6/8/1985
              Years in Business:
              136
              Business Started:
              1/1/1889
              Business Started Locally:
              1/1/1889
              Business Incorporated:
              1/15/1889
              Accredited Since:
              5/12/2003
              Type of Entity:
              Corporation
              Business Management
              • Mr. Gary M. Small, President & CEO
              • Ms. Kathy Bushway, SVP Chief Marketing Officer
              • Ms. Tina Shaver, Chief Risk Officer
              • Mr. Josh Toot, Executive Vice President/Market President
              • Mr. Paul Nungester, EVP Chief Financial Officer
              • Ms. Shannon Kuhl, EVP Chief Legal Officer
              • Mr. Jason Gendics, EVP Retail and Business Banking
              Contact Information

              Principal

              • Mr. Gary M. Small, President & CEO

              Customer Contact

              • Mr. Josh Toot, Executive Vice President/Market President
              • Ms. Linda Langston, Compliance Analyst
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/25/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              First Premier Bank is reporting in accurate dates on my credit report. *********** is showing an open date as of June 21, 2021 and Equifax is showing an open date as of October 13, ****. The Credit bureaus stated my account was properly investigation but how is that possible if the open date is inaccurate, the date last active is inaccurate, and date last reported is not accurate. This ground for removal they also violated my rights under 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions
              Read More
              Read 14 More Complaints

              Customer Reviews

              9 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Phil J

              08/30/2024

              Awful bank, customer service is never helpful if you can even get ahold of them

              Premier Bank Response

              09/04/2024

              Your feedback is important to us, ***** We pride ourselves in providing excellent customer service and we are sorry to hear that your experience did not reflect that. We have received confirmation that ***************************, Branch Manager of our ******************** has tried reaching out to you directly to address your concerns and hopefully resolve this issue for you. Please get back to her at your convenience so that we can make sure you enjoy a premier banking experience the next time we serve you.
              Read 8 More Customer Reviews

              Local BBB

              BBB of Mahoning Valley

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.