2 Customer Reviews
Review from Yvonne M
1 star10/21/2022
CPAP BILLING NIGHTMARE. We have been having billing issues with DASCO since September 23. I have submitted an electronic message and spoken to two different representatives (after long wait times on hold). The first rep said our issue is with our insurance company, so I called the insurance company. My insurance company was very helpful and said they would contact DASCO. My insurance rep has notified me that she has had horrendous wait times and has called multiple times. Eventually, she left a message and asked DASCO to contact her. They failed to respond. So, I called DASCO again on Oct 11 and had the entire conversation again with a different phone representative. The DASCO rep said she only worked in the billing department and she couldn't help me. (I have a billing issue! I don't understand!) DASCO rep said she would forward my information to the proper department and they would reach out to my insurance company to resolve this. it is now ********************************************* my insurance company, but DASCO is now sending me overdue billing notices. They are billing me for dates and supplies not shipped. My husband and I both got 1 single shipment in June and we paid for those items in full. The issue is that DASCO has submitted a bill stating that they shipped me items in August. We did not get any items in August. My insurance company does not have a CPAP policy that only allows billing in increments. Insurance has processed their claims. Also, DASCO says there are July bills submitted to insurance and my insurance company hasn't processed them. (Insurance company assures me there are no claims in their system that haven't been addressed). I don't know how this issue can be resolved if DASCO consistently fails to respond to outreach. We have repeatedly reached out to them. Now they have the nerve to say we are overdue. I am NOT paying for items and ship dates that never happened.Review from DOUGLAS S
1 star11/30/2021
I was told I need a sleep apnea machine and was given a contract and coerced into signing. I asked how much it would be for, and was told that I had to sign the contract and place an order and that they would tell me the costs and delivery time later. Then I got a call wanting my personal information, then asking for credit card information. I'm poor, don't even have a credit card and still haven't been told the costs or delivery time. They seem very unprofessional, untrustworthy, disrespectful, greedy, crooked, etc.
DASCO Home Medical Equipment Response
12/02/2021
We have contacted ************** to let him know we received the order for his machine. Unfortunately at this time there is a national shortage. We advise patients of this information when we call and let them know we are providing machines as quickly as possible. Unfortunately we cannot give a specific date of when the machines should be available thru the manufacturer. We do request a credit card on file to cover deductibles and co-pays but the patient receives a copy of their **** and can contact us prior to any payments coming out of their account. Also nothing is billed until the patient receives their machine.We will have a supervisor contact ************** to talk to him about his experience and see if we can assist him further.
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