ComplaintsforHunter Super Techs

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10-6-2022 We had Hunter Heat and Air come out to see what was wrong with our aerobic system septic tank. The guy came opened it and said we needed to have it pumped out and he would come back when they came to pump it out and then we would need to replace the pump that would cost $1446.00. We called to get a company to come pump it out and set that appointment for the same afternoon and then called back to Hunters to tell them when the guy was coming and were told the technician couldn't come then but he had said he would. We ended up calling another company to come see what was wrong. There was nothing wrong with the pump. The issue was the float and timer that kept it from working. The septic tank was fixed on 10-10-2022 and I have the work order/receipt from the company that fixed it of what was repaired on it. Called Hunters back on 10-11-2022 at approx. 1:00 pm and spoke to ****** and she told me she would file the issue and have ************************* call me back. I never received a call so today 10-13-2022 I called and ******** answered and since it had been over 48 hours she patched me through to ***** and we spoke however, there was no resolution. I am asking for the $99 service call fee returned since we were told it was the pump and that wasn't the issue. We were not given a receipt for the $99.

  Business response

  10/26/2022

  On October 6, 2022 we had a technician go to ************************* resident looking at her aerobic system. She had some issues with what the technician was explaining to her. ***** the technician did not tell her the pump needs to be replaced he expressed to them if it were the pump, it would cost a higher amount. There was no way any company would know tell the tank was pumped.  We had ***************************, the manager, call her and try to explain our reasoning that we could not do anything till her aerobic was pumped out, so we could further look at her pump. She was upset and argued with us. Before *************************** could let her know that we would refund her money she hung up. We offered to come out and look at it again and talk to her face, but she had already called another company. 

   

  I have called and emailed them asking them to call me back, and to let them know that their money was refunded. I yet to hear back from them.

   

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