ComplaintsforNaked Dolphin

• Initial Complaint

  08/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Order **** I tried calling this company the same day I received my first package (2 purses ) 8/22/24 I placed the order with them originally a few days ago they broke the order down into 3 deliveries I received one 8/22/24 when I had a problem on false advertisement I emailed them the photos and email them a description of what was the issue they haven't got back to me I also called them before I emailed them I called them before I received the 2nd & 3rd package the second package has ( 7 items ) with the other 3rd package having ( 1 ) all wallets & purses they are all discolored around/ the zipper, the zippers on the bags and the wallets are plastic all of them are peeling they are gold painted and they're peeling plus underneath the bags I received that day where you sit the bag down has four nuggets underneath some of those are peeling too I called the company again they did not answer I want a full refund for all the products received I want to return that 2 piece set in pink to so basically this is my first time ordering and I would like a full refund for full return of products I got I am reaching out because when I originally placed the order I got a voicemail message saying that they thought it was a scam purchase and that if it was not I didn't have to call them back so I didn't and then once I looked at my email the Beachwear had already said they sent out the products order broke it down into three shipments this company is not answering the phone and they're not answering emails they also redid their website which leads me to know I'm going to have to chase them down for my money & return label

  Business response

  08/26/2024

  Hello, My business is a small family owned business. We do not have a customer service rep that works the phones on the weekends.  I responded to the customer this morning and asked which products they wanted to return and I would send a return label.  Once the items have been received the customer will receive a full refund.  When I got the order it was flagged as potential fraud, but I checked a few things and decided to go ahead and process the order.  We are more than happy to work with the customer, however, they did not respond to us until saturday and we responded back to them this morning when we were back online with customer service at 8:50 AM CST.  This was the correspondence sent this morning.  

   

  Good Morning, Thank you for your email.  We apologize for the delay.  We are a smaller family owned business and do not have customer service reps working during the weekends.  We are sorry to hear you are unhappy with your purchase.  Can you please confirm exactly which items you are requesting to return and we will submit a return request for a return label to be sent to you?  Once we receive the items back we will issue a full refund for the returned items.  Thank you, Customer Service
  

  
  

  Customer response

  08/30/2024

  I do not accept this response at the end of the day. Professional is professional at the end of the day. If I paid my money regardless I should have got the products I seen online. Regardless, a customer won't know hours or operation when they have to immediately contact a business at once, once they have an issue with products. I did my part. Regardless. Have I waited? It wouldn't have looked right so I immediately contacted you and since it was a large pay order I decided to file a complaint because again no one should have ever received anything else rather than what they seen. Online quality is everything. Either way I sent photos and either way I will not be doing business with this company again. You have a great day!

   

   

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ** ******

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