ComplaintsforBillingsley Hyundai

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 9/19/2023, took my 2016 Dodge Grand Caravan to Billingsley Hyundai located at ******************* in Lawton, ******** because of overheating issues. Was told the technician didn't find any issues so a diagnostic fee totaling $160.91 was paid by me. Drove my car home and it continued overheating. Called Billingsley Hyundai, emailed them a picture of my temperature gage and was told to bring the car back in the next day 9/20/2023 which I did. A few days later, was told my radiator fan and fan connector needed to be replaced but the parts had to be ordered from the Dodge dealer. I was surprised because I was initially told they didn't find any issues with my car. I told them to go ahead and order the parts and complete the repairs. On 9/26/2023, I paid $647..77 for the radiator fan and fan connector replacement. On that same day, I noticed that my driver side window wouldn't let up while it was still in possession of the dealership. They said I had to replace the regulator. I told them they must have broken it because it was functioning when I initially took my car to them. They then said they didn't do any work on the window so the issue wasn't on their end yet the worker told me their policy is to leave the driverside window down as to not lock the keys inside. The worker taped up my window to keep it from falling down and gave me a price quote of $330 to replace the regulator. I refused and told them they needed to fix it since it happened while my car was in their possession. I ended up taking my car to Glass Doctor to replace the regulator on 9/10/2023 which cost me $228.80. The gage for the overheating issue still goes up so I doubt if the radiator fan and fan connector actually needed replacing. Emailed ******* Billingsley to resolve this issue but his only response was to offer me a free detail inside and outside of my vehicle but only if I brought my car back to him for future repairs. I declined his offer. I would like a refund for $160.91 .

  

  Business response

  10/11/2023

  The radiator fan and radiator connector showed signs of scorching, indicating severe overheating and a need for replacement. This diagnostic merited the $160.91 invoice . If the vehicle is still overheating, additional cooling system parts may need replacement, and further cooling system diagnosis is recommended which will be provided free of charge. The window regulator failure was not the fault of the technician, as the driver side door - and any systems therein - were not operated on or even inspected. The complimentary offer for an interior and exterior detailing still stands, to compensate for any difficulty or delays related to this repair.

  Customer response

  10/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: I know my window regulator was working when I initially took it so since they won't acknowledge it was on their end, I will let others know about their questionable services and unfair charges. No further contact from them to me is necessary. 
  
  Sincerely,
  
  ***************************

  

  Business response

  10/31/2023

  ******, we're sorry to hear you've rejected our response, but our offer will still stand if you would like complimentary diagnoses of any issues you are having.

  Customer response

  10/31/2023

  
  Complaint: ********
  
  I am rejecting this response because: the business is offering me free detailing of my car if I bring it in for future services. I don't want any free detailing from their business. Why would I bring my car back to them when they did not fix it correctly and would not admit they caused my window to not let down. I've given them $647.77 only to still have the temperature gage stlll go up. If they want to make it right with me at least give me half of my money back.
  
  Sincerely,
  
  ***************************

  

  Business response

  11/01/2023

  The diagnostic fee of $160.91 may be refunded, either as credit towards future repair or reimbursement.

  Customer response

  11/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called Billingsley Hyundai and requested a diagnostic to find out the cause of my car using over 3-4 quarts of oil between oil changes and was denied a oil consumption test by Hyundai. Reason denied form attached. I know that when I purchased the car I was told certain parts of the motor was suppose to be covered as long as I owned the car for the life of the car as stated in conversation with Hyundai Consumer Affairs contact ******* in case #********.Billingsley told me that the test was denied and they couldn't help me find the problem with my car and that it was over ******* miles and was not coverd under warranty. I need help getting my car serviced properly to find the problem. Any other documents you need I can upload or furnish , I have all receipts of Oil changes, and services have been performed at Billingsley for my cars upkeep with the exception of tires purchased and oil changes at ****************** - 35, ********************************************************************

  

  Business response

  10/21/2022

  Hyundai's warranty procedure was followed accordingly,  but ultimately denied by Hyundai Motor *******. The vehicle does still maintain it's lifetime powertrain warranty with it's current owner, but Hyundai is refusing to cover this oil consumption diagnosis for warranty. To improve the vehicle's oil consumption rates, we recommend performing an upper cylinder combustion cleaning. Please call our service department if you would like to schedule an appointment for this service or if you have any other issues with your vehicle.

• Initial Complaint

  10/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Started having problems with our 2016 Hyundai Tucson. Took it to Billingsley March 3, 2022. It was an engine problem and said we needed a new engine replacement. We also had rodent damage to the engine wiring harness that was covered by Progressive. They finally finished the vehicle and was picked it up June 29, 2022. There were immediate mechanical problems, and gave us a faulty vehicle back. One week later on July 6, 2022, while driving, the car completely broke down. Hot engine air began to blow out into the car, the coolant reservoir busted and blew all over the side, the engine light started flashing and suddenly the car came to a stop and would not function. During this time, as an active duty Army service member, I was moved to Fort Hood. After the incident I immediately contacted Hyundai to notify them of the issue. We asked them to tow the vehicle and have it looked at but declined until I threatened legal action on August 26. It was towed to South Point Hyundai in Austin, TX. After performing tests on the vehicle the mechanic confirmed it was a major problem Billingsley caused. The technician had failed to tighten critical screws and put parts in incorrectly. Billingsley will not contact South Point to pay for the damages or further testing. The new engine has damage. They are also refusing to pay for us to receive a rental. After all of the time since March, inconvenience, and money we have spent they are still not being held accountable. We deserve a settlement and need a vehicle. We have been paying almost 8 months of a car payment and insurance coverage that we have not had. Too much money has been put into this car, more than the car is worth.
  

  

  Business response

  10/05/2022

  Once notified of the break down, Hyundai Roadside Assistance was immediately contacted to create a case and have the vehicle towed to the nearest Hyundai dealership. After a few days of no progress on the case with Hyundai Roadside Assistance, we called a local tow company to have the vehicle towed to the nearest Hyundai dealership and paid the bill for towing. *********** Hyundai diagnosed and repaired the issue, a rental vehicle was also provided and all bills related to this issue have been paid in full. No further assistance is needed.

  Customer response

  10/07/2022

  
  Complaint: ********
  
  I am rejecting this response because: It was not a few days of waiting for the tow truck. The car broke down on July 6, 2022 and had to force Billingsley to pay for the towing. They finally agreed on August 26, 2022. We were never once given a rental even after requesting multiple times. We have paid out of pocket for a few rental cars for Billingsley's mistakes without reimbursement. And our vehicle is still with *********** Hyundai in ****** with further damage caused by Billingsley. They are dragging their feet to do their part and take accountability for the damage their company caused. We are waiting on another diagnostic test to be performed by ***********, and correction to any damaged parts and still do not have a rental car that should be paid for by Billingsley. After speaking with the technician and service advisor from *********** they even confirmed the damages were caused by Billingsley. They gave us a faulty vehicle, and are not owning up to it the way they should be.
  
  Sincerely,
  
  *************************

  

  Business response

  10/21/2022

  Hyundai's Roadside Assistance procedure was followed accordingly. After the appropriate waiting period, the vehicle was towed complimentary to the nearest Hyundai dealership, South Point Hyundai, for diagnostic and repair. All repair related to work done by Billingsley Hyundai has been completed and a rental car was provided while the vehicle was at *********** Hyundai. No further assistance from Billingsley Hyundai is needed at this point in time.

• Initial Complaint

  08/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After closing the last problem, another issue came up within 48 hours of getting my car back. I am not satisfied with the service received, how the vehicle was “fixed” nor how I was treated. I now want this vehicle taken back and to be given something else. I completely believe, beyond a shadow of doubt, I was sold a lemon. There was no problem with it when it was purchased and now I’ve had all these issues. It’s ridiculous. My husband and I leave Oklahoma in less than a week to go buy a house and less than a month for good.
  

  

  Business response

  08/23/2022

  Mrs. *********************** told us to ignore this complaint upon delivery of her vehicle, as it was made by mistake. The vehicle was in proper condition when it was sold to the customer, some issues have come up since then, but we have courteously worked through them with the customer, with thousands in dealer support & warranty support. Additional repairs are recommended, regular wear and tear items, but **************************** declined to have those repairs done at this point in time.

  Customer response

  08/23/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I absolutely did not reject the repairs suggested. At first I did say to ignore the complaint, but I am still hearing the same issue even after four to five visits. Which is ridiculous. So whatever else they want to do to fix my vehicle is fine. Just dont expect me to pay for it. This is not my mistake. It may benefit them to just take the car back and put me in something reliable. 
  
  Sincerely,
  
  ************************************

  

  Business response

  08/24/2022

  **************************** was informed of the necessary repairs to fix said issue, but she declined them at that time, mentioning she did not have enough time that day to complete the repair.

   

  She is welcome to return to repair her rear strut, but this repair will need to be paid for, as this is a regular wear and tear item.

   

  Returning the vehicle for another one is not a viable option; however, we are willing to appraise the value of this vehicle for **************************** and explore trade-in options for a new vehicle.

  Customer response

  08/24/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  

  unless the cost can be significantly reduced, I cant afford it  Im disabled and dont work right now, plus my husband and I are in the process of moving, which theyre aware of  

  
  Sincerely,
  
  ************************************

• Initial Complaint

  08/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my 2015 Hyundai Tucson in for repairs back in June. What shouldve been a simple fox has turned into over two months of me driving a rental and no repair date for my car because apparently theres only one person qualified to fix it. This is the second time in less than two years my vehicle has needed repairs. I regret buying it and feel I was sold a lemon. What I want is simple. Fix my car in house, send it to someone who can or put me in a different vehicle without no out of pocket expense to me. Trust me, the dealership can afford it. My husband and I are getting ready to move and we NEED my/a vehicle.

  

  Business response

  08/16/2022

  The customer's vehicle had A/C issues shortly after purchase, which were taken care of by the dealer, leaving no out of pocket expense to the customer. After driving the vehicle for more than 1 year, it started having engine trouble, which was covered by the manufacturer warranty - once again leaving the customer with no out of pocket expense. Parts for the repair were delayed and on hold, so the customer was provided a 2022 Hyundai Santa Cruz as a loaner vehicle to keep them on the road while we waited for her parts. Once parts finally arrived, the certified technician assigned to repair her vehicle suffered an injury to his retina while on the job, and needed one week to recover, causing a slight delay to the customers repair. 2022 Hyundai Santa Cruz came to pick up her vehicle on August 9th, 2022 with all initial concerns resolved and she did not mention any more concerns to her service advisor.

  Customer response

  08/16/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  The dealership had my vehicle for TWO months. Which was way longer than promised, even with the delay of parts. Also the technician was out longer than a week and he was supposedly the only one who was qualified to fix it. I am now having other issues with my vehicle which started after the engine repair. 

  
  Sincerely,
  
  ************************************

  

  Business response

  08/16/2022

  Mrs. *********************** is welcome to return to the dealership for a complimentary diagnosis of her new issues with the vehicle and will be provided a complimentary interior and exterior detail for the excess time it took to complete prior repairs.

  Customer response

  08/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩