ComplaintsforWallace Finance

• Initial Complaint

  01/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I filed a complaint against Wallace Finance in December 2023 I havent heard anything yet from bbb or them. Do I have to go to the *********************** in ***********,********* on bbb and Wallace Finance to file a complaint. You need to file on them and contact me. If you dont want to do your job you need to close your office. Your not going to push my complaint under the rug because youre in ********.This is ******* the courts can get you no matter what state you in . Your employees are the problem. You need to handle or get rid of them.Desi the finance agent illegally put Liberty motor Club on my contract without asking me causing me ****** to pay extra on my loan. Liberty dont want to refund my money.

  Business response

  01/18/2024

  Hello and thank you for reaching out. I first want to apologize for this happening. I also want to let you know that this refund check was issued on 12/28/2023 and then mailed to State Finance in Lafayette. On 1/4/2024 we received the check in the mail, and it was posted as a credit to your account. I have attached your payment history to show the credit, I also attached a copy of your refund check and the receipt from us posting your refund. If you have any other questions, please don't hesitate to reach out. Thank you!

• Initial Complaint

  12/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This place started calling me like 3 days before I was even due. And the day after my initial due date, they called my job and my references. That is absolutely absurd! I've been a customer of theirs for a couple of years and that has never happened. Tried asking why they did it but was told "it's policy". No it's harassment. I always pay my bills!

  Business response

  02/23/2023

  Business Response /* (1000, 5, 2022/12/05) */ Contact Name and Title: Alisha Compliance Asst Contact Phone: XXXXXXXXXX Contact Email: *************@wallacemgt.com Hello *******, thank you for reaching out. We start our courtesy calls for payment reminder 2-3 days prior to the due date, if we make contact we do not call again until past due. The day after your loan has come due if we have not made contact with you, calls to references and jobs are made. However, we respect your request to not contact your employer and we have noted that on your account. Please let us know if you need anything else. Thank you.

• Initial Complaint

  06/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have sent in another payment and need to know if Empire Finance is reporting my payments to the three credit reporting agencies.

  Business response

  07/14/2022

  Business Response /* (1000, 5, 2022/06/24) */ ********************************************************************************************************************* Hello *****, thank you for reaching out. I do show we received a payment on 5/23/2022 of $10. We are still reporting your loan to the credit bureau, however, we only report to Equifax. Thank you and if you have any other questions feel free to reach out. Consumer Response /* (2000, 7, 2022/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) YES I UNDERSTAND YOU ALL REPORT TO EQUIFAX BUT PLEASE DO IT THANK YOU. *****

• Initial Complaint

  05/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I filed for a loan through wallace, the day of my first due payment they called me while i was at work and told them never to call me at work and that if they did it would be considered harrassment, they proceed to call from 2 different numbers every day and as soon as i try to tell them i hadnt wanted to be bothered, amanda and i got into a yelling match on the phone because i told her to stop calling my boss's phone.

  Business response

  07/11/2022

  Business Response /* (1000, 11, 2022/06/14) */ More info received from the business Mr. *******, we have received your concern and we are deeply sorry for the continuous phone calls. We have marked your account accordingly and you will no longer be getting phone calls from State Finance. We will also be addressing this issue with our offices to ensure they know the rules. Again, we apologize and hope you have a good day! Consumer Response /* (3000, 13, 2022/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) After being harassed and the attitude of the woman i spoke to who was very hostile when i once again repeated to stop harassing me i honestly dont feel like i could do business with wallace in any form, if they behave like that over the phone i could only imagine how bad the further abuse will be after employees are reprimanded, as it was multiple employees that i told of the issue and the problem persisted. The whole situation is something you would expect from a shady loan shark on the street not a supposed business. A professional business would never try to intimidate, bully or harrass a customer. Business Response /* (4000, 15, 2022/06/22) */ Mr. *******, we are very sorry about your experience, this has been addressed with the employees. The issue has been resolved at the local store level and no further calls are being made by our business.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On July 15, 2021, I paid cash to close out a personal loan from State Finance a.k.a. Wallace Finance. The person who accepted the money checked the bills with the counterfeit marker. I got a receipt, showing this was paid in full. The next day they called and stated that I had paid with a fake bill and they were reversing the payment. After this they automatically drafted the money from my account. I called and spoke with a district manager person who said the charge was being reversed, it was put back in my account, and I wouldn't have any more problems. The money was put back on my card as he said. A couple months afterwards I began getting email alerts saying my credit is being affected due to non-payment. They have been extremely rude and very unprofessional at the store level. I also remember the day that I went in to pay this bill, one of the people at the desk, was on the phone telling another client the same lie.

  Business response

  04/06/2022

  Business Response /* (1000, 5, 2022/03/31) */ Mr. ********, we have waived the remaining $100 and made the proper adjustment to your account and you now have a zero balance. We have also sent in the corrected information to the credit bureau, please allow up to 30 days to see this correction on your credit file. Thank you. Consumer Response /* (2000, 7, 2022/04/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have followed the law and corrected the mistake through the credit bureau. This was done in a timely fashion.

• Initial Complaint

  03/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. *************** OF H bal. $2,163.00 Acct # XXXXXXXXXX

  Business response

  04/05/2022

  Business Response /* (1000, 5, 2022/03/09) */ Contact Name and Title: Alisha Compliance Asst Contact Phone: XXX-XXX-XXXX Contact Email: **************************** Mr. *******, we have received your concern on identity theft and will begin investigating. Please provide us with a police report and a copy of your photo ID as soon as possible so we are able to complete our review and provide a response to you. Thank you.

• Initial Complaint

  01/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  FRAUD ALERT! Dec 31,2021 got an email by ************ alerting me about a new loan I had on my credit report, as I had not taken any loans out for the past couple months I signed in right away to find what is going on. Equifax report it showed a Loan from Dixie Finance of Lawton OK (now State Finance- belonging to Wallace Finance) of $1706 it was taken out in Sept 2021 and it showed 2 payments made on it. Called right away Dixie Finance and got to speak to ****** ( store manager) first she tried to brush me off and said it was an error, as I told her I seen there are payments made that had to be more then an error, I insisted and kept asking her to tell me what is going on she admitted a now former employee took loans out and used clients names. also had changed contact information. ****** stated that after they couldn't get a hold of to many off there current clients, she got suspicions and that's how they found out and reported it on DEC 29th ,2021 and it is getting investigated. Of course she ensured me it will be cleared up. I have ask for a copy of the police report and a letter stating that I am not going to be responsible for that loan but nothing has been received on my end, Tried several times to contact Wallace Finance the main company per email, phone calls and all I get is we call you back, nothing happen of course. As I filed a police report myself, and got a call back from the investigating Police Officer he stated this is not the first time that he has to investigate DIXIE Finance in Lawton Ok. there had been another case a year ago! This is unbelievable, first I do not live in Lawton Ok anymore, 14 month ago I moved to a different State so I couldn't even take a loan out there even if I wanted to, none of my previous documents provide the correct information to take a loan out.. It took 3 month to show up on my credit report, how many others have been effect how many times? This is ID theft and fraud! Close them and they need to be sued!

  Business response

  02/16/2022

  Business Response /* (1000, 5, 2022/01/17) */ Ms. ***********, we did have an incident involving fraudulent loans in which some of your personal information may have been used. We recently concluded our investigation into this matter and sent a letter addressed to you that provides you with the police department's phone number and investigation number, as well as some guidance about what to do if you are concerned your personal information has been compromised. You will not be responsible for any fraudulent loan and all erroneous credit reporting related to these loans will be corrected. Thank you for your patience as we investigate this matter thoroughly so we take the right actions. We regret this incident and thank you for your business. Consumer Response /* (2000, 7, 2022/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩