Customer ReviewsforMelrose Realty

Have to agree with all of the other negative reviews. The WORST company I have ever had the displeasure of working with. Full of shady people who cause headache after headache. We had problems with the rent house as soon as we moved in. They let us move in without a working refrigerator or microwave for almost a month because they were going back and forth with the homeowners to see if it was under warranty. After nearly a month we ended up buying our own refrigerator to be done with the stress. Oh, but the homeowners made sure to drop a cheap microwave ON OUR DOORSTEP that looks like it came straight from a college dorm. Moving out, they gave us back $470 of our $1,900 deposit. Keeping $1,400 of a deposit is absolutely criminal when we did not leave the house in poor condition at all. Charged us for a stain that was there prior, even when we marked stains on our move in sheet. Had to go back and forth with them for weeks to get a measly $280 extra, by showing them proof of their own mistakes from previous Zillow listings. If you dont take this review as a warning, I would get out your tape measure and be sure to mark each and every stain and scratch you encounter, measuring width, height, circumference, ALL OF IT, or they will accuse you of making it. On top of that, weve had an ongoing battle with them because either they or the homeowners had the utilities scheduled to be turned off a day before our lease ended, causing the carpet cleaners (that they require, even though they still ended up charging us for carpet stains), to not have water when they came in. That was a whole ordeal in and of itself. They do not take accountability for ANYTHING, and are some of the shadiest people Ive ever met. If I can steer just one person away from this company, I will be glad. They are the worst

Dear Better Business Bureau, Thank you for the opportunity to address the complaint filed by our former tenant regarding their experience at ***** ******** Lane. We take all tenant concerns seriously and would like to provide context and clarification on the issues raised. Appliance Issues (Refrigerator and Microwave) The tenant claims that they moved in without a working refrigerator and microwave for almost a month. It is important to note that, as per the lease agreement, any refrigerator left on the property is provided solely for the tenant's convenience. Tenants are explicitly informed that they may bring their own appliances if they prefer, as Melrose Realty does not supply refrigerators for single-family homes. The property was not advertised as having a refrigerator provided. The decision to purchase their own refrigerator was a personal choice, made with full knowledge of the lease terms. Regarding the microwave, while the built-in microwave did malfunction and was not covered under the homeowner’s warranty, the homeowners quickly provided a countertop microwave to ensure the tenant still had access to this appliance. Microwaves are typically considered convenience items, and we believe the homeowner acted reasonably in this situation. Security Deposit Dispute The tenant disputes the deductions made from their security deposit, specifically mentioning a large carpet stain and other minor damages. Upon move-out, our team conducted a thorough inspection of the property, and we documented several issues that were not noted on the tenant's move-in sheet. While we did acknowledge some pre-existing stains, the large stain in the living room was not documented as pre-existing based on the Zillow photos referenced by the tenant. As such, the charge for cleaning that stain was deemed necessary. Additionally, the tenant claimed that utilities were prematurely disconnected by us or the homeowner. However, it is important to clarify that neither Melrose Realty nor the homeowners have access to a tenant's utility account and cannot initiate or terminate services on behalf of the tenant. The early disconnection of utilities was the tenant's responsibility, and it resulted in significant damage to the property. Impact of Early Utility Termination The early termination of utilities directly led to an unreported leak from the refrigerator water line. Under normal circumstances, if the utilities had remained on until the end of the lease as required, this leak would have been detected and reported by the tenant when they removed their refrigerator, allowing for prompt repair. However, with the utilities prematurely shut off and then reinitiated when no one was present, the water leak went unnoticed, causing extensive water damage to the floor and sheetrock. Despite this, we chose not to charge the tenant for the full extent of the damages, reflecting our effort to resolve the matter fairly and considerately. Landscaping and HOA Violations The tenant did not maintain the lawn as required by their lease, which resulted in multiple HOA violations and ongoing issues with the HOA. The Zillow photos taken before the tenant moved in clearly show a well-maintained lawn, free of the dead patches and weeds that were present at move-out. The charges for landscaping and yard maintenance were, therefore, justified. We are currently still dealing with the HOA concerning the condition of lawn and how it was left by the previous tenants, specifically the intrusion of weeds and bare spots in the lawn. Conclusion Throughout their tenancy and during the move-out process, we made significant efforts to address the tenant’s concerns fairly and promptly. We believe the deductions made from the security deposit were appropriate and in accordance with the lease agreement. Furthermore, we took steps to address their concerns in a manner that was both reasonable and in good faith. We hope this provides clarity on the situation and reassures the BBB of our commitment to fair and transparent business practices. Thank you for your time and consideration. Best regards, Melrose Realty

Dear Better Business Bureau, Thank you for the opportunity to address the complaint filed by our former tenant regarding their experience at *******************. We take all tenant concerns seriously and would like to provide context and clarification on the issues raised. Appliance Issues (Refrigerator and Microwave)The tenant claims that they moved in without a working refrigerator and microwave for almost a month. It is important to note that, as per the lease agreement, any refrigerator left on the property is provided solely for the tenant's convenience. Tenants are explicitly informed that they may bring their own appliances if they prefer, as Melrose Realty does not supply refrigerators for single-family homes. The property was not advertised as having a refrigerator provided. The decision to purchase their own refrigerator was a personal choice, made with full knowledge of the lease terms. Regarding the microwave, while the built-in microwave did malfunction and was not covered under the homeowners warranty, the homeowners quickly provided a countertop microwave to ensure the tenant still had access to this appliance. Microwaves are typically considered convenience items, and we believe the homeowner acted reasonably in this situation. Security Deposit Dispute The tenant disputes the deductions made from their security deposit, specifically mentioning a large carpet stain and other minor damages. Upon move-out, our team conducted a thorough inspection of the property, and we documented several issues that were not noted on the tenant's move-in sheet. While we did acknowledge some pre-existing stains, the large stain in the living room was not documented as pre-existing based on the Zillow photos referenced by the tenant. As such, the charge for cleaning that stain was deemed necessary. Additionally, the tenant claimed that utilities were prematurely disconnected by us or the homeowner. However, it is important to clarify that neither Melrose Realty nor the homeowners have access to a tenant's utility account and cannot initiate or terminate services on behalf of the tenant. The early disconnection of utilities was the tenant's responsibility, and it resulted in significant damage to the property. Impact of Early Utility Termination The early termination of utilities directly led to an unreported leak from the refrigerator water line. Under normal circumstances, if the utilities had remained on until the end of the lease as required, this leak would have been detected and reported by the tenant when they removed their refrigerator, allowing for prompt repair. However, with the utilities prematurely shut off and then reinitiated when no one was present, the water leak went unnoticed, causing extensive water damage to the floor and sheetrock. Despite this, we chose not to charge the tenant for the full extent of the damages, reflecting our effort to resolve the matter fairly and considerately. Landscaping and *** Violations The tenant did not maintain the lawn as required by their lease, which resulted in multiple *** violations and ongoing issues with the **** The Zillow photos taken before the tenant moved in clearly show a well-maintained lawn, free of the dead patches and weeds that were present at move-out. The charges for landscaping and yard maintenance were, therefore, justified. We are currently still dealing with the *** concerning the condition of lawn and how it was left by the previous tenants, specifically the intrusion of weeds and bare spots in the lawn. Conclusion Throughout their tenancy and during the move-out process, we made significant efforts to address the tenants concerns fairly and promptly. We believe the deductions made from the security deposit were appropriate and in accordance with the lease agreement. Furthermore, we took steps to address their concerns in a manner that was both reasonable and in good faith. We hope this provides clarity on the situation and reassures the BBB of our commitment to fair and transparent business practices. Thank you for your time and consideration. Best regards,Melrose Realty

I have to agree with almost all of the negative reviews with the way the tenants are treated. One man in particular is very demeaning and degrading and actually broke me down into tears multiple times. This is not a random complaint, this has been going on towards many people for a long time. Its all over ****** reviews. As a business, it would be an embarrassment to have him working for me. Let alone one of the ones who deals with the tenants. The verbal abuse and name calling was enough for us to get out of there as quick as possible.

******, I apologize for your experience.  Would you mind reaching out to me via email ********************************* although there are 3 sides to every story (1 side, the other side, and in the middle truth).   I believe everyone should be treated with respect and understanding.