ComplaintsforEucalyptus Real Estate

• Initial Complaint

  10/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Date of Transaction: July 31, 2024 (move-out date from ******* ******* **********) Amount of Money Paid: $349.00 (security deposit held by the landlord) Business Committed to Provide: Return of security deposit, minus reasonable charges for any damages beyond normal wear and tear, in compliance with Kansas Residential Landlord and Tenant Act (KRLTA). Nature of the Dispute: I vacated the apartment at ******* ******* ********** (owned by Eucalyptus Real Estate) on July 31, 2024. The landlord did not provide an itemized statement of deductions from my security deposit until October 4, 2024, despite Kansas law (K.S.A. 58-2550) requiring this to be sent within 30 days of move-out. The statement itself was dated September 3, 2024, but was not delivered to me until a full 64 days after vacating the property. The charges on the statement include: Charges For Cleaning Needed - Full Clean 250.00 Charges For Cleaning Needed - Small Trash 200.00 Damage Charges - ******** - Hardwood Floor Refinish 200.00 Damage Charges - Repair Nail HolesX5 200.00 Damage Charges - Touch up Paint 300.00 Pet Fees Or Charges - Non Refundable pet fee 125.00 Total additional charges / credits / payments 1,275.00 (349.00 deposit) I dispute these charges because the rental unit was left in a clean condition, with only normal wear and tear after a 5-year tenancy. I have photographic evidence to support this claim. According to K.S.A. 58-2548, landlords cannot charge tenants for normal wear and tear. In addition, the failure to provide timely notice invalidates these charges under Kansas law. Attempts to Resolve the Problem: I contacted the property management but have not received a satisfactory response. The charges have not been reconsidered, despite providing evidence and citing Kansas law. Therefore, I am seeking BBB assistance in resolving this matter.

  Business response

  10/14/2024

  $349.00 has been credited to the balance due. The new total balance reflects $926.00.

  Business response

  10/23/2024

  Hello ********

  In the attempt to remedy your concerns with your current charges, a very in-depth review was done with the ******* ******* property Manager and the Dispute department. In this research, we reviewed the pictures taken after your move out date, the condition the unit was left in, along with the tracking information attached to your final documentation. The decision to alleviate the balance in good faith was made and the balance was reduced to zero. We appreciate you taking the time to reach out with your concerns. 

  Customer response

  10/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  

  Eucalyptus Real Estate still owes me the original security deposit refund I am legally entitled to by Kansas law and I look forward to receiving it via mail as requested to my current address.  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is **** ******** I live at the ******** apartments in Tulsa Oklahoma in unit **** I've only live there for almost 2 months and this is the second time it has had to be fixed. It's been 14 days now with no ac I've called and called to check on it and nothing has been done yet. And I've had to go buy I ac window unit and fans just to try to cool my apartment off and spent about $250 of the last of my money to do this because I was promised a ac unit and no one showed up with so that why I want it taken off my rent because this is ridiculous. And we have a dog that live at my apartment it's too hot.

  Business response

  10/07/2024

  Good morning,

  I do apologize for the inconvenience and discomfort. I have spoken with the complex and confirmed that after leasing the unit they discovered you were having issues with the AC working and they immediately had a tech diagnose the issue. The complex promptly ordered a new condenser and once it arrived had a tech install. She has stated the AC unit is working properly now and that she has spoken with you to create a resolution for your concerns.

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I moved in my apartment 4 years ago I measured moved into a apartment with a broken dishwasher and outdated bathroom with a leaking ceiling. The blinds were dirty and yellowish and brittle. And I was told those issues will be resolved asap. Never was. Since I've been living here I've requested maintenance only a handful of times because I work alot I don't have time to keep bugging them. My bathroom ceiling still has a big hole that leaks. My dishwasher has never been fixed or replaced. Now I'm being charged for broken blinds. The property management has changed a handful of times since I lived here so I'm always dealing with someone different. I asked to be transferred to another apartment and was declined. There is black mold inside the hvac closet that also leaks. My lease is up and I wanted to resign but I'm not bcuz of the property managing the condition of my apartment.

  Business response

  09/12/2024

  Our sincere apologies to *** ******* for the inconvenience caused to him.  I spoke with the manager, and she has never been made aware of the dishwasher not working or the mold in HVAC area.  I have attached the work order history, in which *** ******* has never reported those items but has clearly reached out on other issues.  Our manager is reaching out to *** ******* to resolve these issues.   She stated that he is a good tenant and does not want to lose him.  

• Initial Complaint

  08/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mother in law has lived at these apartments for approx 8 years. The laundry facilities provided have been broken down for the past 3 years. This is unlawful because it is advertised as part of their rental agreement. My mother in law is elderly and doesn't want to cause problems so won't say anything. However it's getting very costly having to buy new clothes or visit other laundry mats because she also doesn't have transportation. Please check into this issue!

  Business response

  08/14/2024

  I would like to look into this further if I knew what **** ****** mother n law's name is or the apartment complex she lives in.  

  Customer response

  08/16/2024

  She lives in ************* ********* ******* on ***** ****** in Wichita ks

  Business response

  09/03/2024

  We do sincerely apologize for the inconvenience of the laundry facilities.  We have had difficulty with the company that services them.  As of now, we have removed the onsite laundry facilities from any of our advertising until further notice. 

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There is damage to the property due to a severe storm that occurred in Topeka over two weeks ago. Downed tree limbs near sidewalk entering and exiting leasing office. There was substantial damage to the roof of the leasing office. Roofing tile is scattered all over the sidewalk and some of the parking spaces. Also there is protruding roof file and wood sticking out from the western facing side of the building that looks as if it might fall off. A signpost marking the handicapped parking space has been knocked over, and not repaired. Non-tagged vehicles are regularly parking there.

  Business response

  08/13/2024

  We had a storm that did damage to many properties, and it took some time to get our crews to each one.  The crews are there this week working on the damage.

• Initial Complaint

  07/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I pay my rent faithfully on time but when there is a maintenance issue I am waiting several days to hear a response. My ** is out and I have a child with asthma and I am being told corporate has to approve a HV** tech. They allowed the condensor fan to go out even after they were notified there was a issue because it was making a very loud noise you could hear all across the parking lot but it was still cooling so they moved on and never came back to fix it.They stated the ** has to be down to get it fixed immediately. Then when the ** went out there is a issue with corporate responding. They responded more to the buzzing sound before it broke down than when the ** failed. I went to the Eucalyptus real estate website and it says "we offer healthy communities". What is healthy about not having any ** in your home? What is healthy about making tenants wait days for a response? What is healthy about ignoring a paying tenants request for SERVICE? I wonder if it was their home what would the sense of urgency be.

  Business response

  07/23/2024

  We apologize for any inconvenience; We have installed a new condenser fan and charged the unit.  Attached is the completed work order. 

  Customer response

  07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Black mold in my home due to air system no date of resolution

  Business response

  07/09/2024

  I have spoken to the manager and the issue is being resolved.  Maintenance has been over and put in work order for HVAV to repair the duct work. 

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I rent at ******************* in ******, **. It is located off of *********** and ******************. For over a year I have had a longstanding issue of water intrusion and flooding in my apartment during rainy weather. Despite multiple reports spanning over a year, the situation has only worsened, reaching an unacceptable level of neglect and inconvenience.I have diligently reported that my apartment consistently floods whenever it rains, with severity escalating during heavier rainfall. Last year alone, I reported this issue at least three times. But, the problem has persisted.In April of this year, I reported flooding in my unit on four separate occasions. Despite my repeated attempts to seek assistance from my apartment complex no action has been taken to resolve the issue. The flooding has caused extensive damage to the carpet, resulting in a pervasive smell/growth of mold and mildew that renders the apartment uninhabitable. As a result of my landlord's inaction, I became sick from the mold. Further, I have been unable to live there for the past month to month and a half. This recurring issue, compounded by the prolonged period it took to resolve heating issues last winter, raises serious concerns about the management's ability to address tenant concerns promptly and effectively. I have also learned that the previous residents vacated my unit due to the persistent flooding issue, which they never took the time to resolve before leasing it to me. The apartment manager and corporate office have yet to resolve the issue, and for the past several months they have not provided me with any information as to when these issues will be fixed.

  Business response

  07/09/2024

  The manager has been speaking with the tenant about this issue. She called him Friday to let him know that she had permission to get the unit's foundation looked at by foundation service this week. 
  We do not know the timeline of this process of being fixed but the manager was able to confirm his rent will be prorated until he is able to move back into his unit. She has also offered a transfer of units if he would like that instead, the tenant stated he just wants his apartment. As of right now, the manager is just waiting to hear that the foundation is fixed so we are able to fix the carpet and any further damages to the unit during this time. 
  

  Customer response

  07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Complaint against Waters Edge Apartments ************************** ***** Eucalyptus Properties *************, OK Manager: ********************* (Irons) I lived at ********************** x 10 mo. I moved out in May 2024. The entire attic of the apartment was infested with racoons. After being there a few nights I heard rumblings/running sounds across the ceiling. I reported it to the manager who said its normal, that it happens because we're by a river. She assured it would be fixed. The ** also wasn't working. The ** guy worked for a completely different company & after repairing said how awful the infestation was. I reported the situation repeatedly, documented everything including work **************** I was told management was spraying coyote urine throughout the attic. The heat, odor, smell of f**** was overwhelming. In April I saw the *** because of breathing issues, he said I had an infection & was put on steroids. Because of the above issue I requested to get out of the lease early which was approved (I have signed paperwork). Now they want to keep my $200 deposit + charge me $400 for painting the walls, cleaning carpet, etc. which they would have done anyway prior to a new tenant. But the racoon infestation is STILL THERE. There is an elderly couple in the complex next to me who are having health problems that share the same ceiling/attic. The manager is saying they'll turn me over to a credit agency but I have documents to back up what happened. It is also a public health issue.

  Business response

  07/15/2024

  I have spoken to the Manager and they have traps put in attic to try to catch the racoons.  They have been evading being caught.  We are looking into a service that can professionally trap them.  Maintenance has gone up and cleaned up all the f**** and mess they have made.   As far as the deposit, I have attached the ledger of her charges for the cleaning, painting etc.  If the apartment is left needing repair, new paint and carpets cleaned we keep the deposit as well add additional fees that apply.  It is all in the lease agreement that tenant signs.  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Eucalyptus bought out our apartment (The District at *********) and gave residents no prior alert. This resulted in a breach of every tenants contract over how electricity bills are managed (previously it was under the prior managements name as stated in lease), and as they gave no alert about residents having to set up electricity in their own names, the entire complexes power was shut off for a day in 95 degree weather. Pets were at home all day with no A/C, and the vast majority of the food in people refrigerators have spoiled due to this negligence.Legal action could most certainly be taken in response to management neglect, and some reimbursement for rent or electricity should be taken.

  Business response

  06/28/2024

  We are terribly sorry about how the transaction went.  It was beyond our control, due to the previous ownership not taking responsibility for the billing.  We were not able to do anything until the previous ownership paid the bill and tenants transferred electric into their names.  We are working to give a credit or reimbursement of some type for the hardship this has caused.  This is not how we treat our tenants. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩