ComplaintsforCell Phone Repair - OKC
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Complaint Details
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Initial Complaint
09/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
8/19/2024 $193.76 In addition to my phone repair the sales man said for and extra $40.00 he would install an invisible Shield screen protector and any time the the screen protector breaks they will replace it for free. today September 30 I went to get a new invisible screen because the one I bought at the time of repair broke they said that will be $10.00 This is not what was told to me at the time of purchase, He didn't say you will get a new screen protector for free but it will cost $10.00 dollars. Please get my $40.00 back that they ripped me off. and they should be honest If a customer pays $40 for replacement invisible screens for life they should not be shaken down for an additional $10 Please help resolve this Thank You I seek $40 refundInitial Complaint
03/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 12/14/21 I went into CPR CELL REPAIR to get my phone fixed the original problem was internal LED issue along with some cracks. Im 3/21 I went back to the store because over the weekend my phone started to flicker, even though I havent dropped it or got any water in it. I was told I could use my lifetime warranty. I came in the store the employee ****** IMMEDIATELY refused the warranty and instead offered me $20 off after I already originally spent $189 for the first fix. There was no physical damage to my phone , not a single external crack the issue is the LED and my phone changing colors. He then tried to tell me the black spot on my screen was a crack with its CLEARLY coming from my control board.Business response
04/06/2022
we did do the original screen
The LCD underneath the glass was cracked and that is considered physical damage and not covered under warranty
Customer response
04/07/2022
Complaint: 16924402
I am rejecting this response.
Sincerely,
*******************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.