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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I dropped off my engagement ring and wedding band on November 30th. My initial thought was that both items would be cleaned but the associate determined that my engagement ring was damaged. My husband and I contacted the store multiple times from mid December to early February in an attempt to determine the status of the engagement ring. **** contact me via phone on Saturday, Feb 18th and informed me of the cost of repair. Then I inquired about the process for using my ring insurance to cover the repair cost. He followed up with me on Monday, Feb 20th via email with and invoice. I responded to his email to clarify who was doing the repair and because of the incompetence of him simply not knowing who he was responding to and the extended timeframe to receive notice of the repair, I dont believe that your establishment is the best option for a valuable piece of jewelry that holds tremendous sentimental value.**** stated my ring was 2 day shipped back to your store on Friday, February 24 and I still havent received a call that my ring is ready for pick up.A week ago he stated my ring was shipped via 2 day shipping, which means my ring would be at your location by now. I was just advised my a store associate that my ring isnt at your location and that youd be contacting me at 2pm. Im becoming increasingly frustrated with the lack of clarity regarding my property and would like to resolve this matter with you as soon as possible.
Business response
03/21/2023
Good afternoon. The client did pick her ring up on March 3rd.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.