ComplaintsforMOOD Product Group LLC
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Complaint Details
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Initial Complaint
08/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I wish to have my account CLOSED/DELETED. I have contacted them about closing/deleting my account because there is no option online to do that. I have contacted them and after some back and forth they said they referred it to the appropriate department. So far after some time it is still Not deleted. I do not feel my information is safe and simply want to severe any connection to their site.Business response
08/28/2024
This customer placed a new order with us on August 5th, 2024. Their account was flagged by our fraud team as being a high risk transaction. As such, we requested additional ID verification to ensure the transaction was not fraudulent. The customer refused to verify their identity and, as such, their order was cancelled on August 6th.
The customer then wrote in on August 7th requesting that his account be deleted. This request was submitted promptly and deleted from ******* **** on August 13th, 2024. An additional request was sent to *******, our third-party e-commerce program, on August 13th, 2024.Business response
09/30/2024
This request was submitted promptly and deleted from ******* **** on August 13th, 2024. An additional request was sent to *******, our third-party e-commerce program, on August 13th, 2024Customer response
10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.