ComplaintsforRaby Plumbing

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Employee, ******* was hired from **** to re-***** our entire house that we were renovating. This was after half the work had already been done by our contractor. ******* was supposed to take a week to get us to inspection and he would show up to the job late and leave early and one day did not show at all. This added more time to his work and he wanted us to pay for it. When we refused he was mad and he came back to the job and botched it on purpose. The fixtures that we bought on top of what we paid **** were cut and siliconed over so we wouldn't notice at first. Plumbers putty was not used. Lines were hooked up improperly so that there would be slow leaks that would not be detected at first. When we tried to call **** about this they said, "it passed inspection didn't it" and ******* would not return our call. We have paid hundreds of dollars to replace these damages and have the proof from the plumbers we hired and everything still has not been fixed. Our master shower leaks and does not drain properly and it would cost us hundreds more on top of what we have already spent. We have had to replace two cut drain lines. Fix the leak in the hot water tank and the damaged drywall. Fix the dishwasher drain line that leaked from improper hook up. Fix the stove gas line that was not hooked up properly. And we still have a master shower head and drain line that have to be looked at and fixed as well but have not had the money to do yet.

  Business response

  04/04/2024

  Another company did all the under ground piping, as well as the shower drain line that is in concrete under the shower. We just started at a partial rough in ohase of the job. So we did not run any drains or water lines prior to that. We did have city inspections on all work. the fixtures were installed by the ** as the tile and finish work was not done . The extras *************** as whenm we bid the job, there was fixtures there on site, when we started the job they were no longer on site. we still stayed within the original quote. We are not certain what took place after we finished our part of the job. We do know we were the 2nd company out to finish what we did. All work by us was city inspected and passed. The city runs water as well as looks for any leaks in the inspection process. I have not heard of any problems but will reach out to the customer as well. 

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