ComplaintsforJack's Memory Chapel Inc.

• Initial Complaint

  02/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My name is ****** ******. I am a father of ****** ******. My neighbor's great-grandson told me my daughter, ******, was dead. A friend later told me ******' body was with Jack's Memory Chapel, and she was going to be cremated. I reached out to Jack's funeral home on February 9th Thursday evening. Someone named Melanie who identified herself as the funeral director called me back and emphatically stated she was so glad I called because they needed my signature on the application to cremate. Her exact words were she wasn't aware I even existed. Melanie stated this at least 3 times during our conversation. She went on to say they have been sued for something like this before. When I told Melanie I wasn't comfortable signing anything for my daughter to be cremated, she told me everything has already been paid for. She just needed my signature on some documents before ****** could be cremated. I reiterated my position, and Melanie asked me would I really just leave my daughter in refrigeration? I told Melanie I am not comfortable having anyone cremated. Melanie said she was going to text me her email address and for me to email her a statement saying I was not going to sign anything to have my daughter cremated. Melanie went on to threaten me by telling me that if I did not sign the paperwork they would get a court order and the judge would require me to pay the cost of a full inground funeral. Melanie also told me that the cost of keeping my daughter in refrigeration would be quite high and that it was gonna be more trouble for me than it was worth. After I got of the phone with Melanie, I checked my text messages and emailed her the statement she said was required. The next morning, I called Melanie back, asked her to mail me the paperwork, and told her I would pray about the issue and make a decision. She Asked me for my address and told me she would send me the paperwork. She volunteered to meet me at the post office in person so I could sign everything. I asked her how long I had to make a decision, and she told me 10 days and added I should work out things with my ex. I replied since she didn't even know I existed, after speaking with my ex, an amicable resolution would be doubtful at best. Melanie Flat-Out recanted the statements she had made to me just the night before, and told me that she NEVER said that she didn't know I existed, and that Gloria Brown gave her all of my information. I repeated to exactly what she told me. That she wasn't even aware I even existed. I also told her no dad is going to forget those words. Melanie said "I am not going to argue with you." I stated to Melanie " just so there's no confusion, when exactly are you counting 10 days?" She replied "YOU have a calendar. YOU can look it up." I believe I then explained to her that I do indeed have a calendar; however, it's on my phone. If I try to toggle back I may inadvertently drop the call. I could hear Melanie take a deep breath and exhale. She then told me in a condescending tone what day it was and if I count 10 days I will find that day to be the 17th. I asked Melanie if I will be permitted at ******' service. Melanie told me once again I need to work that out with my ex. She asked me if I wanted her to ask my ex. My reply was an unequivocal "No". Since that conversation, Melanie has attempted to reach me by phone several times and has continued to harass me via text messages. Every couple of days I receive a notification of a missed call from her or she sends me a text message. In one text message she again offers to send a notary to my house for my signature, and tells me that my ex says it's ok to attend ******' service. Melanie deliberately and willfully disregarded my wishes. I told Melanie I had a craniotomy a little over a year ago, that I still have what my neurosurgeon team calls post craniotomy headaches. I asked her for some time to wrap my head around the fact that my daughter was murdered, and I will never ever see her again but yet she continues to harass me. She won't even let me grieve in peace. What type of mean, nasty person does this? I don't know what type of negros Melanie is accustomed to dealing with, but please inform her that I'm not your average bear. Please tell her that I can read, write, and comprehend, and as fully licensed Airline mechanic since the age of 23, and an avionics technician with both FAA and FCC licences, I've also been known to do a little higher level math. What she's putting down just isn't adding up. I believe Melanie may be trying to cover up something. Maybe ****** has already been cremated, or maybe she's trying to make me responsible for the cost ******' funeral services. I don't really know. I also don't know how she was appointed the position funeral director, but 1 thing I do know....she isn't very smart. I believe I deserve a full written apology from Melanie and Jack's Memory Chapel; moreover, I deserve to be left alone to grieve. r your help.

  Customer response

  02/28/2023

  ***Document Attached***
  I'm asking the BBB request I receive no further contact by the business.
  
  See Attachment/File: Screenshot_****************2ndLine

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